NEVER give these people your business. 3 months after cancelling my membership due to overly pushy salesmen and cocky trainers, ABC Financial still charges my account and says they have no information about my cancellation. Pit of snakes and puddle of leeches are more pleasant than dealing with these two pitiful and shameless organizations.

Garbage!!! They (Shelton's Edge) has been stressing me to join back up for about two years, I finally do, pay it for a year in full, & I can't even have a friend come with me that is from another state (Ohio). The front desk went and asked the manager, and would you believe that they wanted money for him, but have 3 day passes on the website! I think that the manager said no and didn't even come talk with us, because he was probably in a rush to go workout, which is what he is doing right this second!!! You better not stress me when my membership is over again! OUTRAGED!!! People go to Crunch, better gym & cleaner than this dump! My wife has been trying to go there for two years, I should of listened to her, and there you can bring guests!!!

The overall gym is great. My trainer Ashley was great. However I was unaware that I would be billed for training sessions and classes that I wasn't going to due to having a breast reduction surgery. I didn't know I had to cancel the training package 30 days in advance. So I feel I was unfairly charged while in recovery. When I was finally able to cancel I had to go in person to sign the form. I paid for like 12 sessions and they told me that I only have 7 to be used by May 5th of next year 2017. I was also unaware that I had to be signed up for a year in order to cancel my membership.

Signed up for a 12 month contract. 12 month was up and the next month (13 month) they took out of my account and overdrafted my account because they were NOT suppose to take out of my account because I dont have a contract with them anymore. No email no communication... very much annoyed because I go online and they wanna try and charge me another 35 to cancel something that im not suppose to have anymore. So 35 for what they already took out of my account.. then ontop of that another 35. If they resolve then I'll change my review but this is not what you do to people when they sign something stating one thing and you do another..

I'd have love to given this place 4 or 5 stars but I witnessed some rather disturbing behavior in the free weight area concerning the use of equipment that apparently belongs to a private member, who is allowed to keep it at Edge. It seems this member has the right to dictate how and when its used (strange in itself), but he was rude, verbally and physically antagonistic and I actually thought a fight would break out. I'd have thought Edge would do a better job keeping lug heads at bay. After that incident I realized there is not a single security camera in the establishment, leading me to ask what emphasis Edge places on its members safety and security. I wouldn't want my daughter going here...I thought this behavior was long gone.

If you can find another gym, I recommend going to it. They lie to their customers and treat their employees poorly, hence the reason there is a high turnover.

Great gym. Clean, friendly and well maintained. Group X classes are fantastic with awesome instructors and the Edge Strong classes are super challenging and fun. Update: Many of the trainers have left and they've replaced many good and innovative Group X classes with generic Les Mills classes. The gym is still clean and well maintained with generally friendly people but I'm less than pleased with the direction things are going and their inability to retain trainers.

Do not join edge fitness if you think you're going to move. It's a pain to cancel membership even when you show proof that you're moving away. They make it look like a cheap gym but its a trick how they charge you money few months after you join and make it so difficult for you to cancel membership. You have to send a proof to an outside company and they take over a month to process so basically you're paying till they process. I have wasted more money on this gym thinking it doesn't cost too much than I would've in another gym. Ridiculowus! And there's no way for you to speak to edge fitness about it because they don't discuss finances.

One of the worse of all the Edge locations. Small, often crowded, and no sauna. The free weights are also sub-par compared to the ones found at other locations. Actually use your $19.99 membership and go to one of the better Edge locations to get your money's worth.

Mike has a driving motivation to never “cheat” his clients with lazy service.

This gym is hungry money. GO ANYWHERE but this gym.

The gym and awesome! And the staff are great. BUT watch out they seem to leave it important information when it comes to personal traning. Don't loose your money people

Machines broken for months at a time, worst edge of them all

Felt like I was buying a car, an easy going person presents the place followed by the real salesman who advises you about the real costs.

It's one of the smaller locations but once you know where everything is at, it's perfect

Terrible customers service. I went to workout with my brother, and I was using a gift certificate I got. When I went there, they said I needed an id, and since I'm 16 I only have my school id. We went all the way home, get back, and they said we couldn't work out, because i need a parent. The douchebag at the counter told us to leave because we were "raising our voices". After this, he kept asking if we "have a problem", while flexing his "muscles", which were really just fat.

It’s an ok gym.. really small and crowded. A little outdated, wish they had more machines but it’s 3 mins from my house. Usually clean, but the worst part is on rainy/snowy days all leg machines are wet because their pipes leak!!!! Yuck! Other than that I think it’s a good gym.

Abc billing is a scam! Google it! If you like keeping your hard earned money, DO NOT SIGN THE AGREEMENT

I was visiting Shelton and decided to go to Edge Fitness over the hotel exercise room. At first everything was impressive. It's a very active gym with lots to offer. I've been to allot of gyms of all franchises in the United States so my review is based on comparison. Planet fitness, LA Fitness, Gold's. Etc. First I could not find any to no machines to stretch. The high end equipment was reserved for trainers or classes. Other than the gym itself it's pretty good. Now for the killer of the experience. The lasting impression.... as I was leaving there were two girls manning the front desk. The curly haired girl was awesome. We had a conversation about what the gym rules were on jump roping when I first came in. Great social experience! When I tried to leave the other bob hair style girl was attending to some seniors, which I respected and waited to get my Driver's license. Since I was a visitor you had to leave your id. She saw me and said be right with you. So I sat down patiently. 10 min later a line was piling up. I just needed 10 sec or less to get my id so I could leave. She bypassed me to the next person that just walked up right in front of me. Imagine how I felt! My experience KILLED right there. She eventually asked me what I needed and without drama I said my id please and I left. So I give it a 4 on my rating because that customer experience was poorly handled by the short bob haired girl. I really want to give it a 3. I waited almost 15 min for my driver's license so I could leave. :( To be fair the gym itself is a 4.5 . Customer experience 3.

A great gym to exercise and get fit. The facility is quite big and has a lot of equipment from which you can easily build a decent program for yourself. The free weight area covers a good part of the gym with a lot of space, weights and benches. The locker is spacious as well, tidy and clean. The whole gym looks clean and taken care off. The staff was friendly and answered all my questions and concerns. WiFi is fast. I’d recommend this gym, they got all the machines, it’s quite, perfect to mind your own business and exercise peacefully.

Needs an upgrade.

Not the best layout but that plaza owner won’t let them expand. The current front desk/bar area ppl are friendly and chill.

Yes, it's a great place to lift

big and clean

I love the staff at The Edge of Shelton. To name a few, at the front desk, Tyler is amazing. My trainer, Matt Davis, who I have had since last November (5 months after my knee replacement surgery) has been nothing but amazing. His expertise on recovery has gotten me to where I am today. Love the fact that all the trainers work together and no matter what trainer instructs a class, they are all good on so many levels.

The staff are always friendly and accommodating. The facility is always clean and the equipment is in great working order. Good job!

Not bad 😃

I would love to give this gym a higher rating, as the staff are excellent. However, the gym has a very small space for the individual stations, awkward positioning of the cable cross and functional trainers, and almost no natural light, making it feel more crowded than it is and making navigating the space difficult. The free weight section is more open, but does not make up for the other deficiencies.

CLEAN!! This facility has everything you would expect in a top gym. The staff is amazing, Nick, Julia, Chloe, and Richonna… I wish I could name them all, they are the best!! Ever time I walk in I’m greeted with a smile! They’re all so friendly and willing to help answer any questions I have. A big reason I come to the Edge in Shelton is because of them!

Great gym in a convenient location right off Route 8 and Bridgeport Avenue. Clean facility, very health conscious and well run. Machines are new and clean and in good working order. Plenty of parking in a safe lot that's regularly patrolled. Worth the membership cost.

Add more virtual etours to bikes like they have with IFIT. Also take over Bed, Bath and Beyond and add in Cardio Cinema

I began training at the Edge several months ago and could not be more pleased. The initial consultation was thorough and well planned. My trainer, Kendall K., has been excellent; she always has the perfect plan for me and seems to know what I need. With her help I have met many of my goals including increased stamina and muscle gain. She knows my limits and pushes me beyond them. The gym is clean with newer machines. I would highly recommend the Edge and Kendall as your trainer!

Love The Edge, it’s been home since it opened. I especially like the staff now. Nick, Chloe, Julia and Jack have been very knowledgeable and very helpful in my journey to physical fitness. Can’t think them enough. What a great crew.

Kendall is an awesome trainer! I have been working with her over a year and have had awesome results. Since I started with Kendall I have seen dramatic improvements in my strength and form. Her workouts are easy to follow and kick your butt! She is also super knowledgable about creating a diet plan that is easy to adhere to and supports your training goals. 10/10 recommend!

If you run into any issues, good luck! Awful customer service *Edit because of the owners response: My ordeal took almost two years I had to keep restarting because of the turnover on management. I tried to take it to the BBB where your response was you refuse to talk to me and then kept saying it was resolved. The problem is still unresolved and if you'd like to as the owner help resolve it you still have my contact info

Love all the staff! They are helpful and friendly. I have been training with Kendall and she is amazing. She has helped me to get out of my comfort zone which has had a tremendous effect on me not only physically but also mentally. I have never felt stronger. She is a definite asset to the gym. The one thing I am not crazy about, which has nothing to do with the club itself is the changes to the strong classes. I feel some are definitely not as challenging as they use to be and the fact they are shorter in time.

Good gym. Decent lighting. Lots of people who are in better shape than you.

I’ve been looking for a new gym in the area so came here for a workout. The gm Tyler was great and answered all of my questions. I also spoke with one of the trainers, Matt and another associate Frank, about maybe starting on a training plan. Overall it was a great experience and will definitely be coming back!

My wife and I have been members at the Edge for a while now and it has made moving and traveling really convenient to use other locations but the Shelton Edge is defiantly been one of the best so far! Although not as big as other locations, we never have a problem finding a machine or available spot to workout along with plenty of parking! It’s clean, and so welcoming! Anna Marie always makes sure to say hi and see how are day is, along with the rest of the staff. They always have samples to try different products available to purchase along with knowledgeable staff nearby to help with any questions or concerns. We really enjoy the early morning crew and look forward to our workouts! Highly recommend!!

Nick, Julia, and Jack at the front desk always welcome you into the gym with a smile. It makes workout out that much better. All of the staff are so supportive in everyone’s fitness journey. I would recommend this gym to anyone!

Great Staff!! Always a pleasure to come here and work out. Everybody is so helpful and communicative and very nice :). Mike was very knowledgeable telling me about the extra boost for my protein shake. Great guy! He and everyone else gets a thumbs up 👍🏾

Great staff. Everyone is super welcoming and makes you feel at home. They answer all your questions and leave you with no doubts. Nick upfront is very friendly and kind and Jack is an amazing personal trainer and super knowledgeable. Love coming here!!

I am aways welcomed with a smile and friendly greeting. John at the front desk is very helpful. Trainers and group class instructors are enthusiastic. Their approach to fitness is motivating, positive and nonjudgmental. They meet you where you are in your journey toward wellness. I highly recommend.

Great place to train! Excellent equipment and knowledgeble staff! Highly recommend!

Great gym with friendly staff, facilities are clean and well maintained. Joined to keep running during the winter and have never had a problem finding an open treadmill. Had a payment issue when I first joined which I pointed out to management who dealt with the issue quickly.

Great place, facility is immaculate and the staff are super professional!!

This place is top notch! Beautiful clean facility with a wide range of classes and equipment.

Great club. Love the staff! Everyone is like a family. They make exercising something to look forward to. The classes are fantastic and I unexpectedly made so many new friends. The instructors are all top notch! I look forward to my classes every week.

The Shelton location is super small but easy to get around, friendly staff.

Easy to use equipment, nice peaceful environment where you can an exercise and be in your own world. There are televisions setup where you can watch whatever game they put on, plenty of variety in equipment and very sanitary, everyone follows the rules and wipes the equipment with disinfectant wipes when they're done.

This is a great place to get fit had me ready for my wrestling season 💯

Too small ,no sauna or massage chairs. Some of the younger class trainers are real...Slang:"female dogs" . Rush into & out of X classes not very friendly

This is probably one of my favorite Edge Gyms. It may not have all the newest stuff like the others but the trainers and staff are super nice and it is a smaller club and less crowded.

(Translated by Google) Fool me (Original) Me enganta

We love the edge! They have helped use a lot. Thank you guys so much, Mike Anderson has been very helpful. Only downside is there isn’t enough Edge Barre classes for my mom to take so she has to go to Stratford. ❤️

Outstanding customer service and the location was cool one !!

Nice

I believe it's one of the original locations - but they make it feel like it's brand new!

Nice gym. Clean and friendly. Great staff. I just hope someone helps Frank (the ken wannabe)take his head out of his ass. Poor guy.

It's an okay gym. A little outdated and not open 24/7 like other locations. Canceled because I wasn't using it, and found a better way to work out and lose a massive amount of weight at home. When I asked how to cancel on the phone the gentleman laughed at me? I was confused and kind of turned off by this. Jokes on him, though, because I lost that weight without a gym and saved money. Also, I will add that the short haired woman who signed me up needs to learn how to match personalities when trying to sell memberships. She was way too overbearing and made me almost consider not signing up a year ago in the first place. Too intimidating; know your clientele.

Very informative. The service was attentive and took the time to make sure we were getting the best out of our membership.

Hi my name is Beatriz and I am a member of the edge kids club. Thank you so much! I really enjoy being there!!!

Welcoming, supportive staff. Great atmosphere.

Great start. Can't wait to continue

Excellent club everyone is so nice!

Been a member here previously and started again after moving back down this way. Friendly and helpful staff, clean, well lit gym that has all the equipment you need. One note for improvement is the weekend hours are cut short and prohibit an early evening workout.

Always crowded,choose another location! Masks are worn but “social distancing” cant be enforced when there’s KIDS crowding around equipment,playing with their phones and loitering with friends!!

I love that the edge has fitness classes.