1/5 Simran G. 9 months ago on Google
Disappointing
Experience
at
Coffee
by
Debella
(Mahim
Location):
Overcooked
Waffles
and
Terrible
Service
Rating:
★☆☆☆☆
I
recently
visited
Coffee
by
Debella's
Mahim
location
with
high
hopes
of
enjoying
a
delightful
breakfast.
However,
my
experience
was
nothing
short
of
a
letdown.
From
the
overcooked
waffles
to
the
abysmal
service,
this
establishment
failed
to
meet
even
the
most
basic
expectations.
Let's
start
with
the
waffles.
I
ordered
a
plate
of
waffles,
expecting
them
to
be
fluffy,
golden,
and
cooked
to
perfection.
Unfortunately,
what
arrived
at
my
table
were
dry,
rubbery
discs
that
were
clearly
overcooked.
They
lacked
the
softness
and
lightness
that
make
waffles
such
a
joy
to
eat.
It
was
evident
that
they
had
been
sitting
under
a
heat
lamp
for
far
too
long,
resulting
in
a
disappointing
and
unappetizing
breakfast.
As
if
the
poor
quality
of
the
waffles
wasn't
enough,
the
service
at
Coffee
by
Debella
was
downright
terrible.
The
staff
seemed
disinterested
and
inattentive,
as
if
they
couldn't
be
bothered
to
provide
even
basic
customer
service.
It
took
an
unreasonably
long
time
for
someone
to
take
my
order,
and
when
they
finally
did,
they
seemed
annoyed
by
my
presence.
The
lack
of
hospitality
and
professionalism
left
a
sour
taste
in
my
mouth,
further
adding
to
my
dissatisfaction.
To
make
matters
worse,
when
I
tried
to
address
my
concerns
with
a
member
of
the
staff,
they
displayed
an
astonishing
lack
of
empathy
and
refused
to
take
responsibility
for
the
disappointing
experience.
Instead
of
apologizing
and
offering
a
solution,
they
seemed
dismissive
and
uninterested
in
resolving
the
issue.
It
was
clear
that
customer
satisfaction
was
not
a
priority
for
them.
In
addition
to
the
overcooked
waffles
and
abysmal
service,
the
overall
ambiance
of
the
place
was
underwhelming.
The
seating
was
uncomfortable,
and
the
atmosphere
lacked
warmth
and
charm.
It
felt
more
like
a
cafeteria
than
a
cozy
coffee
shop
where
one
could
relax
and
enjoy
their
meal.
In
conclusion,
my
visit
to
Coffee
by
Debella's
Mahim
location
was
an
incredibly
disappointing
experience.
The
overcooked
waffles
were
a
letdown,
and
the
service
was
deplorable.
The
lack
of
attention
from
the
staff,
their
dismissive
attitude,
and
the
overall
underwhelming
ambiance
left
me
with
a
negative
impression
of
this
establishment.
I
would
strongly
advise
against
visiting
this
particular
location
if
you're
looking
for
a
pleasant
breakfast
or
quality
service.
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