1/5 Akash B. 9 months ago on Google
I
had
an
absolutely
terrible
experience
at
Village
12-20
Hotel
in
Kharghar.
I
booked
their
banquet
hall
for
a
special
event,
a
baby
shower,
with
a
reservation
for
40
people
on
a
per
plate
basis.
However,
the
hotel's
hospitality
and
concern
towards
their
customers
were
absolutely
abysmal.
First
and
foremost,
I
specifically
requested
the
food
to
be
prepared
without
onion
and
garlic
due
to
dietary
restrictions
of
some
of
the
guests.
Shockingly,
the
chef
completely
disregarded
this
request
and
used
garlic
masala
in
the
food.
As
a
result,
several
guests
were
unable
to
eat
anything,
leaving
them
empty
stomachs.
It
was
not
only
an
inconvenience
but
also
a
major
disappointment
to
see
such
negligence
in
catering
to
their
customers'
needs.
The
hotel
owner
had
confirmed
the
same
thing
but
showed
no
remorse
for
their
mistakes.
To
make
matters
worse,
when
it
came
time
to
settle
the
bill,
the
hotel
staff
charged
us
for
44
people
instead
of
the
actual
count
of
38.
It
was
clear
that
they
were
trying
to
take
advantage
of
us
and
extract
more
money
from
our
pockets.
When
we
confronted
them
about
this
discrepancy,
instead
of
apologizing
or
trying
to
resolve
the
issue,
they
started
arguing
with
us
in
front
of
all
the
guests.
The
entire
situation
was
embarrassing
and
unprofessional.
To
add
insult
to
injury,
the
manager
of
the
hotel,
Umesh
Yadav,
displayed
an
appalling
level
of
rudeness
and
arrogance.
He
disrespected
us
horribly,
yelling
and
insulting
us
in
front
of
all
our
guests
for
a
simple
mistake
in
the
total
count
of
plates.
It
was
an
utterly
humiliating
experience
that
left
us
feeling
belittled
and
humiliated.
Furthermore,
the
hotel
attempted
to
deceive
us
by
inviting
us
to
the
CCTV
room
to
review
the
footage
of
the
event.
However,
conveniently,
the
videos
were
not
running
at
that
time,
which
only
confirmed
their
fraudulent
intentions.
It
became
evident
that
their
aim
was
to
defraud
and
exploit
us,
with
no
regard
for
customer
satisfaction
or
ethical
business
practices.
Overall,
I
must
say
that
Village
12-20
Hotel
in
Kharghar,
Sector
35
is
a
complete
disappointment.
They
have
zero
concern
for
their
customers'
needs,
blatantly
lie
and
cheat
to
extract
more
money,
and
treat
their
guests
with
disrespect
and
arrogance.
This
experience
was
far
from
the
value
for
money,
and
I
strongly
advise
against
choosing
this
hotel
for
any
special
occasions
or
events.
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