5/5 RAJIB D. 8 months ago on Google
We
had
two
back
to
back
surgery
for
my
family
members
(mother
and
mother-in-law)
in
June'23
at
Vashi
Fortis
hospital.
In
both
the
cases,
we
came
for
consultation
with
Dr
Nandan
Kamath
at
the
hospital
OPD,
who
is
a
visiting
consultant
there.
On
his
advice
we
decided
to
have
the
operations
done
at
Vashi
Fortis.
From
financial
consulting,
estimation,
room
booking,
OT
timing
-
everything
was
managed
seamlessly
by
hospital
under
direct
instructions
from
our
surgeon.There
is
no
compulsion
to
do
pre-surgery
tests
and
tests
done
at
other
labs
were
taken
for
the
first
case.
Yet
in
the
2nd
case,
we
opted
to
conduct
all
pre-surgery
tests
at
the
hospital
itself,
purely
because
of
convenience
as
all
tests
are
done
under
one
roof.
On
the
day
of
surgeries,
the
operations
were
done
fairly
on
time,
as
mentioned
in
advance.
Both
pre
and
post
surgery,
nursing
staff
gave
appropriate
attention.
Also
the
housekeeping
staff
maintained
proper
sanitation
and
hygiene
throughout
the
stay.
However
on
the
days
when
the
ward
was
having
patients
in
the
full
capacity,
the
number
of
house
keeping
staffs
allocated
were
felt
to
be
less.
Particularly
the
ward
which
houses
knee
surgery
patients
shall
be
staffed
with
more
house
keeping
staffs
as
patients
are
unable
to
go
to
toilet
post
surgery
and
totally
dependent
on
house
keepers.
This
area
may
require
attention
and
improvement.
We
have
availed
both
single
occupancy
and
double
occupancy
rooms.
Both
are
spacious,
temperature
controlled
and
1
attendant
bed
is
also
provided
for
night
stay.
Food
for
attendants
is
available
on
call
at
a
reasonable
rate,
but
no
home
food
is
allowed
inside
the
ward.
The
admission
process
was
smooth
and
got
managed
within
30
mins
or
so.
Rooms
are
pre-allocated.
Documentation
was
not
felt
to
be
excessive.
However
time
taken
for
discharge,
particularly
by
billing
section,
was
too
lengthy,
even
for
the
case
when
insurance
claim
was
not
involved.
This
certainly
requires
improvement.
As
the
delay
was
longer,
we
finally
decided
to
do
the
final
settlement
based
on
the
expenditure
summary
given
to
us
as
the
detailed
bill
was
still
not
ready,
even
after
5
to
6
hrs
of
discharge
given
by
the
doctor.
Also
when
a
7
+1
day
ICU
package
is
taken
based
on
doctor
advice,
and
the
actual
stay
is
altogether
6
days
without
any
need
for
ICU,
still
the
room
charges
are
taken
for
full
8
days.
THIS
SHALL
BE
STRICTLY
AT
ACTUALS.
Overall
experience
is
satisfactory
for
both
times.
Doctors,
nursing
staff,
house
keeping
staff,
administrative
staff
-
everyone
as
an
individual
did
their
best.
HOWEVER,
some
improvement
in
the
areas
mentioned
above
by
management
will
be
a
very
welcome
step
from
patients
perspective.
Thank
you.
Edit:
For
the
case,
where
insurance
claims
were
involved,
our
case
was
very
efficiently
handled
by
Ms
Nisha.
Her
response
has
always
been
cordial
and
prompt.
And
have
always
kept
us
updated
as
and
when
there
was
any
development.
Please
keep
up
that
spirit.
It's
very
reassuring
for
the
patient's
family,
who
are
already
in
distress.
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