1/5 Chintan P. 9 months ago on Google • 3 reviews
I
recently
had
the
misfortune
of
visiting
the
Lenovo
store,
and
I
must
say,
it
was
a
complete
disaster
from
start
to
finish.
I
went
in
with
high
hopes
of
purchasing
a
new
laptop,
but
the
encounter
left
me
feeling
deceived,
frustrated,
and
utterly
disappointed
in
both
the
brand
and
its
seller.
My
ordeal
began
in
the
morning
when
I
visited
the
store
to
inquire
about
the
price
of
a
specific
Lenovo
laptop
model.
The
seller,
who
seemed
friendly
at
first,
provided
me
with
a
reasonable
quote
that
fit
within
my
budget.
Encouraged
by
the
offer,
I
decided
to
take
some
time
to
think
it
over
before
making
the
purchase.
Later
that
evening,
I
returned
to
the
store
fully
prepared
to
buy
the
laptop,
only
to
be
greeted
by
the
same
seller
with
a
completely
different
price
tag.
To
my
dismay,
the
price
had
been
inexplicably
increased
since
my
morning
visit.
When
I
questioned
this
sudden
hike,
the
seller
gave
vague
and
unconvincing
explanations,
leaving
me
with
a
bitter
taste
in
my
mouth.
The
blatant
dishonesty
and
inconsistency
displayed
by
the
seller
were
appalling,
to
say
the
least.
I
felt
taken
advantage
of
and
manipulated,
as
if
they
were
trying
to
exploit
my
desire
to
purchase
a
Lenovo
product.
This
lack
of
transparency
and
integrity
from
a
reputable
brand
like
Lenovo
is
unacceptable.
But
my
grievances
didn't
end
there.
The
attitude
of
the
seller
towards
customers
was
nothing
short
of
abhorrent.
Instead
of
addressing
my
concerns
or
showing
any
empathy
for
the
situation,
the
seller
adopted
an
indifferent
and
dismissive
demeanor.
It
was
evident
that
they
had
no
interest
in
providing
genuine
customer
service
and
seemed
more
focused
on
squeezing
every
last
penny
out
of
unsuspecting
buyers.
As
a
result
of
this
appalling
experience,
I
would
strongly
advise
anyone
considering
a
Lenovo
purchase
to
think
twice.
This
incident
has
shattered
my
confidence
in
the
brand
and
its
commitment
to
customer
satisfaction.
It's
disheartening
to
see
a
once-trusted
company
allowing
such
unethical
practices
and
unprofessional
behavior
within
their
stores.
In
conclusion,
my
visit
to
the
Lenovo
store
left
me
deeply
dissatisfied,
disheartened,
and
convinced
that
I
will
never
recommend
Lenovo
products
to
anyone.
It
is
evident
that
their
seller
lacks
the
basic
principles
of
honesty,
transparency,
and
customer
service.
I
sincerely
hope
that
Lenovo
takes
this
feedback
seriously
and
addresses
these
issues
promptly
to
avoid
alienating
more
potential
customers
in
the
future.
