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Frequently mentioned in reviews: resort (10) service (10)
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  • 3/5 Aman G. 2 years ago on Google
    It’s a nice place; Moroccan architecture design inspired. I really like their rooms, the roof height is amazing, the unique furnitures, beautiful bath room which is very spacious. However as a resort I was expecting a wide compound with different facilities, but it only got a backyard garden with an infinity swimming pool. I would say it’s a hotel not a resort. Their staff’s hospitality is very nice but I assume z place lacks a good management.
    6 people found this review helpful 👍

  • 1/5 Wengel A. 1 year ago on Google
    Overrated!!!! Too small, And to take pictures on the rooftop you have to pay 10 000 birr (around 200$) I think it’s important to inform visitors about the price just to take pictures on the rooftop.
    4 people found this review helpful 👍

  • 1/5 J U. 1 year ago on Google
    Very unprofessional they don’t even know what customer service is all about and i will never recommend anyone to stay here, just to share my experience i have stayed there for one night the receptionist asked me a form of payment and i gave her my card and she charged me with pos but unfortunately the system declined the transaction and she requested me to pay with cash and on the next day i was charged from my account and i just let the hotel know that i have been charged and they acted as if nothing happened and it took them weeks to confirm that i have paid twice and also there customer handling is unpleasant they don't have any customer service skill i will never recommend anyone to stay here. This is not a resort its just a motel trust me!!!
    3 people found this review helpful 👍

  • 3/5 Eyosias N. 2 years ago on Google
    Cool place. Fascinating architecture and furniture. Didn't see the rooms but I bet they are awesome. The rooms are heavily priced. Food looks professional and priced mildly. Top noch service, professional but warm and sociable. Other the other hand management is lacking and facilities for swimming lack readiness. The compound is too small for a resort. But I have not seen all of the building so 🤷
    2 people found this review helpful 👍

  • 3/5 Eyoel T. 1 year ago on Google
    A marvelous Mediterranean interior and exterior design and cool ambience with cliff top building with a semi desert dense forest view. Staff and management service needs improvement
    2 people found this review helpful 👍

  • 1/5 Yonas D. 1 year ago on Google
    I went to the resort with my family on Saturday3/9/2022 and planned to stay there till Wednesday7/9/2022 . unfortunately I had to terminate our stay already on Tuesday .even though we paid in full till Wednesday. I had to request a refund for the one day . until Tuesday service was ok and things run as planned .Tuesday morning at 9.00 Early in the morning we went to the Dining area for breakfast and were informed today will be no Breakfast buffet and had to order from the menu .even-though we paid for the packet with Breakfast Buffet . we ordered from the menu for 5 persons . there was beside us a family which arrived 20 minutes later . they got their breakfast 15 minute before us . as our breakfast arrived almost after an hour it was in 4 plates instead of 5 plates (the cook thought some one from us should share a plate ). I asked the waiter what is going on here and she called the chief cook in b/n he took some ten minutes .imagine you have a chronic sickness and at the point you start shivering and your hands tingle . the non Professional cook told us he had to bring what she had ordered according to the menu . 5 persons doesn't order 4 plates . he went back brought the food already cold redistributed in 5 plates and brought it back(imagine the waiter can come back after 5minutes and can tell us the cook will bring in 4 plates . I ate some chunk to readjust my Glucose level returned the dumb cold Omelet and went to look for the manager there was no one in the whole compound . We directly went to the room and packed our stuff and left the resort Prompt .on the way out we met on the main road manager and his assistance the assistance showed me the manager is behind us and comes to us no! he didn't come he took a three wheeler and vanished . I guessed he was informed and didn't want to talk (may be fed up of Customers ) . anyways I informed the assistance what happened .He was really sorry about all the happening. He even called me in the afternoon and requested to remedy and facilitate another stay ,which I find it to be a good gesture from his side . The problem is we have all different values in life and the thing which happened to us counts for me as a scam .It is hospitality and every one in the team has to play right .you pay the requested amount which is relatively higher from the other resorts and expect also the resort to give the minimum service and not try to save pennies on Breakfast !
    1 person found this review helpful 👍

  • 5/5 Wondwosen S. 1 year ago on Google
    Jossy did so great and the place is amazing everything is perfect. Good job jossy in Z house.
    1 person found this review helpful 👍

  • 5/5 AHLUL KHEEYRI T. 1 year ago on Google
    It’s good place and natural beauty area when you go there you can see Mountain View awash sea it’s so amazing!!

  • 2/5 emu B. 1 year ago on Google
    The architecture and decor is unique and the concept is beutiful, but it is not yet implemented completly.feels as though they gave up mid project.

  • 5/5 Rekik E. 1 year ago on Google
    The resort is great but trying to find it was quite an endeavor as there were no clear and visible signs that led to the resort.

  • 5/5 Ezana M. 1 year ago on Google
    price to cheap for a place as good as this.... the food is remarkable and cheap

  • 5/5 Hasen S. 10 months ago on Google
    I had an incredible time at this resort! From the warm hospitality to the breathtaking views, everything exceeded my expectations. The luxurious accommodations, attentive staff, and fantastic amenities made for a perfect getaway. I left feeling refreshed and with unforgettable memories. Highly recommended!

  • 2/5 Anketse B. 11 months ago on Google
    Both interior and exterior design is good. Most parts of the building are not maintained and worn out. The rooms looks like it is under construction and distract the view. Water in the swimming pool was not changed for a long time. There is no gym, laundry service and room service. Unfortunately, I mate only few professional staffs in the "Resort" and I was not satisfied with their customer handling.

  • 2/5 ABE M. 10 months ago on Google
    Please kindly pick your main phone line I have been trying to reach you for two days , poor customer service wish owner see this.

  • 3/5 Joshua R. 1 year ago on Google
    The service was soooo slow. But the staff was helpful. The food was nice but the flies made it unenjoyable. Don't sit outside to eat!!!!


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