1/5 Leigh B. 5 months ago on Google
SHOCKING
FOOD
-
Reheated,
stale
old
Roast
Dinner!
Extremely
Disappointed
Christmas
Meal
Experience
I
recently
dined
at
this
establishment
with
my
elderly
parents
on
the
9th
of
December
for
a
Christmas
meal,
and
I
must
say
it
was
an
experience
I'd
rather
forget.
We
opted
for
the
festive
menu,
expecting
a
delightful
meal,
but
unfortunately,
it
was
anything
but
that.
To
put
it
bluntly,
the
roast
dinner
we
received
was
the
worst
I've
ever
had.
It
was
painfully
obvious
that
the
food
had
been
reheated.
The
potatoes
were
hard,
and
the
Yorkshire
puddings
were
undeniably
stale.
The
gravy
was
a
gloopy
mess,
flavorless,
and
quite
frankly,
it
tasted
like
something
of
cheap
and
inferior
quality.
Now,
here's
the
part
that
truly
disappointed
me.
We
had
traveled
a
grueling
three
hours,
halfway
to
meet
our
family
for
an
important
get-together,
a
six
hour
round
trip!
Despite
our
dissatisfaction
with
the
meal,
we
chose
not
to
complain
on
the
spot
as
my
elderly
parents
were
already
upset.
They
simply
wanted
to
enjoy
our
time
together,
especially
considering
we
won't
be
seeing
them
on
Christmas
Day.
However,
the
following
morning,
I
decided
to
email
the
management
to
share
our
feedback
and
express
our
disappointment.
To
my
astonishment,
their
response
was
far
from
satisfactory.
They
essentially
brushed
off
our
concerns,
suggesting
that
because
we
didn't
complain
during
the
meal,
we
must
have
been
content
and
were
now
having
a
change
of
heart.
This
response
was
not
only
dismissive
but
also
frustrating.
I
went
a
step
further
and
called
the
manager
to
discuss
the
matter.
Unfortunately,
this
conversation
only
added
to
my
disappointment.
The
manager
insisted
that
the
food
had
been
freshly
prepared
that
day,
despite
clear
evidence
to
the
contrary.
I
even
attached
photos
of
the
potatoes
we
received,
which
were
unmistakably
reheated
and
far
from
freshly
prepared.
What's
more,
I've
since
come
across
other
reviews
from
patrons
who
had
similar
experiences
with
reheated
Christmas
meals
at
this
establishment.
It
seems
our
experience
was
not
isolated.
When
you
go
out
for
a
Christmas
meal,
you
expect
fresh,
high-quality
dishes,
not
food
that
has
been
reheated,
with
hardened
potatoes
and
stale
Yorkshire
puddings.
Even
the
starters
were
disappointing,
with
limp
lettuce
and
browning
leaves
in
the
prawn
cocktail,
indicating
food
that
was
prepared
well
in
advance.
This
experience
was
so
disappointing
that
I've
taken
a
step
I've
never
taken
before—I
will
be
initiating
a
chargeback
for
this
meal.
The
manager's
assertion
that
our
failure
to
complain
on
the
spot
somehow
invalidated
our
concerns
is
both
disappointing
and
concerning.
In
conclusion,
I
feel
compelled
to
share
my
experience
to
caution
others.
If
you're
considering
booking
a
meal
at
this
establishment,
I
strongly
advise
against
it.
Our
experience
left
us
feeling
that
our
money
was
wasted
on
a
cheap,
reheated
meal
that
did
not
meet
our
expectations.