2/5 Natasha E. 1 year ago on Google
The
lodge
itself
was
beautiful
and
that
alone
deserves
the
stars
given
but
the
holiday
was
almost
impossible
to
enjoy
due
to
the
expectancy
of
guests,
given
the
price
of
the
holiday
I
would
expect
basic
cleaning
like
stripping
of
bedding
to
be
done
by
staff
after
departure
without
charges
of
£10
per
bed
(more
charges
are
added
if
there
is
under
occupancy
per
bed)
The
rules
imply
noise
restrictions,
there
is
no
music
allowed
outside,
including
day
time
yet
I
was
expected
to
listen
to
constant
hammering
due
to
work
being
done
to
the
lodge
next
door.
On
arrival
the
kettle
didn't
work
and
the
boiler
wasn't
on
so
we
couldn't
work
the
heating,
I
feel
these
are
basic
things
that
should
be
checked
before
check
in.
We
messaged
Maria
to
come
take
a
look
and
I
was
greeted
with
a
very
unprofessional
approach
because
my
father
was
here
dropping
off
a
few
more
of
my
things
(which
I
told
her
was
gonna
happen)
but
was
told
with
an
attitude
we
are
not
allowed
guests
on
site
because
of
the
insurance.
The
lodge
was
booked
for
4
and
there
were
4
of
us
in
there
when
she
arrived
with
that
attitude!
Further
on
into
the
evening
we
noticed
one
of
the
tv's
wasn't
working
in
the
bedroom,
and
the
bedding
was
covered
in
long
blonde
hairs
(we
are
all
brunette)
as
you
can
imagine
I
felt
uneasy
calling
anyone
at
this
point
to
come
check
due
to
the
attitude
I
had
on
the
previous
visit.
Saturday
evening
my
partner
was
approached
being
questioned
how
many
guests
were
in
the
lodge
for
fire
safety
which
i
completely
understand
but
clearly
wasn't
sorted
as
Come
sunday
i
got
an
UNEXPECTED
visit
from
maria
poking
her
head
through
my
door,
asking
again
how
many
guests
are
here,
told
them
it
was
2
adults
and
one
child
(because
my
sister
had
to
go
home)
just
to
be
told
no
swapping
was
allowed.
I
will
add
my
cabin
is
booked
for
3
adults
and
one
child,
me
and
my
sister
came
down
on
the
friday
and
my
daughter
and
partner
came
down
on
saturday
morning,
there
was
no
swapping
it
was
the
guests
that
were
booked
in.
I
tried
messaging
Maria
directly
to
let
her
know
she
had
made
me
uncomfortable
with
the
unprofessional
approach
of
things
but
she
clearly
took
it
as
criticism
and
disregarded
the
whole
situation
giving
me
an
email
to
make
a
complaint,
(all
i
expected
was
an
apology,
"sorry
you
feel
that
way"
is
not
an
apology)
All
in
all
I
can
safely
say
I
will
not
be
returning,
everything
aside
with
the
issues
itself
it
was
the
attitude
of
the
staff
that
ruined
it
