We switched to UFC after 2 failed transfers at another clinic. We weren’t an easy case (2 retrievals and 6 transfers total till our take home babies) but they continued helping us look for answers and trying new protocols. Doctor Conway explained our options, listened to our concerns and ideas and really let us take an active part in deciding our treatment plan. We loved working with her! I also have to give my thanks to Hilda at the front desk who is such a kind and caring person and to Corine (I’m not sure that’s how she spells it) who did many of my ultrasounds and was great! I would absolutely recommend this clinic to my family and friends! They gave us our miracles and we will forever be grateful ♥️♥️

Honestly some of the worst communication and customer service experiences I continually have. I repeatedly give it the benefit of the doubt and then it all gets lost, backwards, jumbled, misinformed and misguided all over again. I’ve probably seen 20 people and feel as though 2 were truly informative, patient, guiding, and felt like they were with me in my experience.

Update: Changing this to 5 stars as they did remedy the situation and we had a great experience the rest of the way. I wish I could go lower in rating because price is more expensive without a “guarantee” option but we were treated well once the communication issue resolved and Dr Conway is so great that she deserves this high rating. Old Review: Should probably be a 2 star rating but I’ll put 3 stars because we really like Dr Deidre. She is kind and really tries to listen to us compared to other fertility places we have met with. We have not been fully satisfied with the nurse coordinators. Twice we have had instances where we should have been contacted (one is when our coordinator left UFC and we weren’t contacted about who our new one was) that left us in the dark. We went with this place based on the experience with the doctor even though they don’t have a “guarantee” plan. Haven’t had a retrieval or transfer yet but are in that process. It hasn’t been a good experience so far in terms of the coordination and communication.

I started my journey with ufc last July, Dr. Dorais was amazing. After a 3 long painful years of infertility I finally felt like I had hope and a Dr that listened and cared for me. I had my 1st iui in August 2022 that failed, my 2nd Iui was canceled and my 2nd attempt at iui was successful but unfortunately ended in miscarriage. during my miscarriage the team was amazing and I felt so supported. Due to my husband's health we had to hold off on treatment for a few months. In January I had my 3rd iui it was not successful. I had a phone call with Dr. Dorais and we made a plan going forward. In February I went to do my 4th iui and I had cysts and the cycle was canceled. anyone that goes through fertility struggles know you reach a point where you want to give up. so I decided to hold off on treatments and plan a vacation. I did un-monitored medicated cycles in March and April. In May I planned to do my 4th IUI that I had already paid for in February. low and behold I started my period early while on vacation so I figured the cycle was another wash. To my surprise I got spontaneously pregnant after 4 years! The nurses were great to get me, and did betas and I felt like they were happy for me. When I called in June to ask about my 1300 fee that I already paid for, for my February iui that got canceled, I was told that I had a 1300 credit. And that if any fees were left over I would be refunded. Well come to find out they did NOT properly disclose their fees, for my canceled cycle, that they canceled in febuary due to the cyst, i am now being charged 245 per ultrasound and a 300+ physician monitoring fee. After speaking with the billing manager Maren, She told me that due to the cysts, my first appt in February that the ultrasound could be billed to insurance, but I am still on the hook for a physician fee. I came back 4 days later from my first appointment to recheck on the cyst and to see if we could continue the cycle, the cyst was still there and cycle was cancelled, but according to the billing manager although my cycle was canceled by UFC because there were follicles on the 2nd recheck they legally can't bill my insurance. Had this ever been explained or disclosed in their fees I would have never went back for a 2nd recheck. the billing manager did end up waiving the physician's fees. but I still had to pay out pocket for the ultrasound, that she stated that they would waive. And explained to me that they are only charging me for the ultrasound at 245 instead of the cycle fee of 850. THAT THEY CANCELED. Again i stated that i felt like they were punishing me financially by getting pregnant on my own. Had i had my iui in may the 1300 fee i paid in February would have been rolled over, and i wouldnt have known all these nickle and dime charges that i have been fighting since july. Overall they were fantastic while I was going through my trauma. I never once had a billing issue during my time with them during my time as a paying client, but due to the way they made me feel i will never use UFC again. also my doctor never once called or sent me an email to congratulate me, and that was super disappointing.

All of the workers in every aspect are very helpful and sweet. It made me feel very happy to be there and they’re very informative. And best of all I got to have my miracle baby thanks to them. They are also very thorough too. Thank you Utah Fertility Center in Midvale and in Pleasant Grove, and Dr. Foulk for making our dreams of becoming parents come true!

Highly educated and caring doctors and staff. I can't imagine better treatment, no matter which issue you come in for. Dr. Dorais is so kind and stays current on an evolving area of medicine. You will get evidence based care individualized ro your case and sgw will help you understand each decision you need to make. They take all kinds of insurance and make billing so straight forward and out of pocket costs are lower than at the U of U. Don't go to the U!! Bad experiences there.

I've been requesting my health records and I am told they will send it and never do. They also stop answering the phone 30 minutes before close. When they do answer the phone they are not friendly. Sad.

Utah Fertility Center completely exceeded our treatment expectations & efficiently helped us reach our pregnancy goals. The staff is so friendly and kind. The Doctors truly care for their patients, and personally called us with any results or concerns. My personal coordinator explained everything in detail, and always took the time to answer our questions. They were there for us every step of the way, and we are forever grateful for them!