Cowboys, will do anything to get out of covering your warranty work and try to put the blame on you. Even if your car has a year left on the warranty. Call up and speak to clowns on the phone who don’t have a clue what’s going on. Service manager hides in the back because he can’t face speaking to you himself. Constantly giving you maybes, typically’s and potentially never give you a straight answer. Take your car to IMG seat in Warrington, much better service than this gang of bandits. If you’re giving them money though it’s a different story, they couldn’t be more assuring and professional.

Went with a friend for a mobility vehicle the place is good but you would expect more from a dealership the knowledge of the guy who served us was below average not very interested in selling couldn't answer simple questions like adding adaptations for disabled person, Color level.. Etc

Only had great service from this dealership nothing is to much trouble A big thanks to Gary at the parts department couldn’t help me enough even rang me as soon as the part came in as he knew I needed it. Thanks johnsons excellent.

Wouldn’t recommend at all. Spoke to Barry who had a derogatory manor throughout our conversation and couldn’t accept that I received a better deal elsewhere. The worst customer service I have ever received so I’ll stick with BMW who are brilliant.

Bought a car here few years ago and the service I received after an initial issue was impeccable. Only doing the review now as been to SEAT STOCKPORT and the service was piss poor. Like no one cared and no one values customers time and no accountability for causing customers inconvenience. How can the same brand offer such contrasting service. May be get stockport staff down here to train them on customer service?

Visited today and met lovely Lucy. Absolutely brilliant dealership. She knew every question to our answer.. very helpful. Enjoy her company. Very relaxed. Enjoyed test drive in cupra.. and done a lovely deal with her.

Seems like they don’t care about customers, cars are very close to each other, hard to view and get in to the car. Didn’t let me test drive because l held license less then a year, they didn’t let me know about that on phone, wasted my 2 hours. Other dealers let you test drive regardless of time license held.

If you call the service department nobody answers, yet if you call the sales team they answer within 10 seconds and can put you through to service straight away....Really responsive when they're trying to sell you a new car but that's about the only time you see any life in them.

Update: Following a good purchasing experience, the aftersales has been pretty poor. Having had a number of issues with a brand new car, the staff don't appear to know how to fix basic infotainment issues, with replies taking days or just no response at all. The car has been booked into their services department to try and have problems fixed, which I'm driving an hour to come to, but have been told they don't have a courtesy car for me. When asked what I was supposed to do if they had to keep the car, they didn't have a response. Asking if I could just borrow a used car (which I know lots of dealerships and manufacturers do) they said no because they weren't taxed (not sure why they couldn't just tax one for the interim to help a paying customer out). It's been a really disappointing few weeks since owning the car, and given I came specifically to Johnson's Seat to buy my vehicle, I'm beginning to question why I even bothered. Recently purchased a new car from Johnson's SEAT, as I've always had great experiences with them on the sales and servicing front in the past. This time was no different. Lewis is a credit to the company, offering great insight into the vehicles and the processes without being your typical 'pushy salesman.' They let the product do the talking and treat you as a human, rather than another number on their spreadsheets. Any queries or issues that did arise while waiting for the car to arrive or on delivery day were resolved by both Lewis and Lee, with my satisfaction as the customer at the forefront. Wouldn't hesitate to go back there again in the future or recommend them to friends and family.

Purchased an Ateca over the wk 24/4/23 very pleased how everything went. Lewis Tait Sales Exec handled sale, top class, very helpful, patient & not pushy. He made car buying experience smooth & easy, overall wife & I very pleased with Lewis & Johnson’s

I recently travelled up from the midlands to view a car I had seen advertised and take it for a test drive. I phoned before hand to book an appointment which was quick and easy. I was greeted by Christian who took me on the test drive and answered any questions about the car I had. Upon agreeing to purchase the car I was kept informed at all times by Christian about when the car would be ready for collection and it was even ready earlier then expected which was a bonus. Handover day was quick and easy and drove away within the hour. I would highly recommend Johnsons SEAT Liverpool.

Lewis Tait from Johnsons Seat Liverpool in Pall Mall was very attentive, thorough and professional, but we also had a couple of laughs. I have had a SEAT previously and like the comfortable drive and the seats (I need a good seat) so I went in with my short list of requirements and Lewis was very helpful and worked with me to find a car to fit my needs. He also let me know he wouldn't be available on one day, so introduced me to Kirsty who would take over for that day, who was also very helpful, friendly and professional. The post sale follow-up I had was excellent

Johnstone SEAT Liverpool are the best, I've been getting my cars there, and service for over 10yrs. Excellent service, Lewis Tait got me through buying my new Arona. He had such patience, and support. Thank you for your excellent service xxx

Recently purchased a used car from Seat Liverpool. The whole experience was easy from start to finish. I dealt with both Lewis and Lee. Both were great and extremely helpful. I would recommend this dealership to anyone! Thank you.

Originally I gave them 3 stars as the sales team were a let down going back a couple of years however the service team have been brilliant since.

Great work from the service department, kept me informed and up to date and resolved the small issues i had.

We leased a new Cupra Formentor from another dealer just a year ago, car still under warranty so we booked into Johnsons for a check due to a noise. The service from the team has been impeccable, car booked in, video sent of what was done, complimentary vacuum and wash and today I received a bouquet of flowers. To Corey and the team, well done, 5***** fantastic service out of this world. 👏 the flowers 💐 are beautiful too.

Visited to ask about the Seat Terraco that is now available on motabilty. No signs of sales team but asked service who called to a mezzanine level where they were. A young woman came down (apologies her name began with K, but cannot remember it fully). She was friendly, polite and mostly knowledgable. We had to go outside to see a Terroco and she stuck with it despite the cold weather. Not full marks unfortunately because I said we needed a long test drive ie 1/2 to full day as my wife’s issues are pain related and the 30min drive offered will not allow enough time to ensure this is the correct vehicle for potentially the next five years.

2nd seat ateca fr black edition from Preston showroom. Damian G was very helpful and made the process easy. The car once again is excellent. Keep up the good work.

Absolutely awful customer service, staff are clueless and have no interest in selling you a car. We've Used main dealers for many years never ever had such an appalling experience.

Arrived to pick up a used car and found that some of the body work hadn't been completed. Chloe (who we were dealing with for the first time) was absolutely fantastic alongside her manager and sorted all the issues in a kind, caring and quick manner. I was very impressed with their communication and understanding.

First class experience from start to finish. James and Jay were both professional and friendly. Love my Seat!

Lucy helped us today very helpful when we get a car we definitely ask for her lovely lady

The after sales is despicable I have tried ringing them on numerous occasions only to get cut off. Today 7th Sept 2022 I rang them 11 times 7 times I got cut of because it had been ringing that long 3 times they answered the phone I heard them talking in the back ground and then they put the phone down on me. Absolutely shocking customer service

Christian has restored my faith in car garages. I came to him with a fairly vague idea of what I wanted after a horrendous experience elsewhere and instead of pushing for an expensive sale and taking advantage of this, he listened and showed me genuinely relevant cars to suit my needs. After a test drive on a car which wasn’t quite right, he went above and beyond to show me a different car which was being cleaned and prepared for sale as he thought it may be of interest. It ended up being the car I have now driven away with. I explained that I needed the car sooner rather than later for work and a holiday and he arranged for the car to be prepared a week earlier than initially suggested, without compromising any checks or preparation. All paperwork were completed quickly and thoroughly and I feel really confident with my purchase. Thanks so much Christian!

Even though the showroom is even half way ready for customers, Christian was very informative and has a good knowledge of the car he showed me.

Not and a service professional staff and work carried out for a competitive price,I will return.

"BARRY NELSON" AT "SEAT LIVERPOOL"🚘 I can say has been an absolute God Send. Steering myself through the processing, involved in obtaining my vehicle.⭐ "THANK YOU" Very Much Barry your Professionalism, Assistance and Overall Willingness to Help at "ANYTIME" has been Appreciated Immensely.⭐ Nicola Purcell

I'd recommend Johnsons SEAT Liverpool to a friend because the service was far better than any other garage I have been to! I was made to feel extremely comfortable and was not kept out of the loop in anything. Richard was very friendly and so helpful. Really recommend this garage if you want a 100% trustworthy, know what your getting at the best price type of service.

15/8/21 First time buying a car from a dealership. Richard Pooley in sales was fantastic, extremely friendly, approachable, efficient and knowledgeable. No pressure or big sales pitch. All the staff in that day were also friendly and approachable. Richard and the staff that day are a credit to Johnsons. When I collected the car, it was pristine inside and outside. I would highly recommend them and I will definitely be back.

Excellent service, very friendly, Chloe was not pushy at all and very helpful and accommodating delighted with my purchase and pleasure to deal with.

I was getting really excited when I was in a position to buy a Cupra Formentor, I went to Liverpool as it was my nearest dealer. I had an average first experience only to feel later that the overall dealership was not interested in my custom. I booked the test drive and was looking forward to meeting the Cupra specialist as I had some questions for him. On the day of the test drive we had a Seat sales person (not Cupra), but again didn't feel they were really interested in my custom. I asked my questions about Cupra and the sales person didn't know the answer and didn't even get the Cupra rep over to answer the question who was at the dealership at the time. I left feeling deflated and disappointed. The price of the car was too high compared to what other Curpa dealers were offering so I went to Crew instead. (Yes I did buy). I was also puzzled by Liverpool that I had to leave my car keys and drivers license with the dealer whilst I tested the car. They also asked for my V5C which was a bit strange but I didn't have that with me anyway. I'm sure this dealership is fine for Seat Leon and Ibiza as these are the bread and butter for Seat. I just felt they don't really care about the Cupra brand or my custom.

Very impressed after recent work on my car, team were friendly, thorough and got the work that was required done in good time.

Still need an appointment to be seen as all sales people were busy, and the website didn't make this explicit. Only that it was preferred. Ended up going to BMW and have ordered a car when we were set on a cupra...

One of the most helpful experiences I've had whilst purchasing a car! I phoned the dealership during Easter Weekend and Dominic could not have been more helpful. I purchased the car over the phone the same day and traveled from London to Liverpool to collect it the following week after a seamless transaction where Dominic kept me updated throughout the whole process. Sadly Dominic was off the day I traveled to Liverpool however he handed the file to his colleague Nick who again could not have been more helpful and we had a seamless exchange of car keys and I was on my way back to London again. Would highly recommend this dealership.

Huge thanks to Jay. Helpful right from the initial enquiry through to handover. Very responsive and always came back to me. Would absolutely deal with again

Great service! Good selection of used cars. Dominic was really helpful, and got me a good deal on my part exchange, and made the transfer really quick and easy. Would definitely buy a care from here again!