Visited last week with my 4yr and husband for a stay and play session. It was £8 which was great on price but then charged another £7.50 for socks! Wow I wasn't expecting this and I wish it has said on the website because we wouldn't have visited. We were just in the area for the morning and don't live local and waited to kill some time. My son loved it but as others have said in their reviews lots of it was closed with no signage. We all jumped in the foam pit and got told off. Why is this closed?? Some of the trampolines closes and being repaired too. All in all we had a nice time, it was clean and really quiet but feel like there isn't loads for toddlers.

Had the potential to be a great place, but is let down by management within the setting. PROS - Good space and well designed. - Artwork and decor is good. - Good for physical activity. CONS - Staff to young and responsibility is to much. - Toilets are Poor, not cleaned often enough. - Cafe wasn't ran to a high standard. - Massive potential for injury, to many running around. OVERALL - It is overpriced for what it is. Could be a good place, but there is far to many people in at once hence unmanageable, the staff are very young and seem under equipped in experience and direction. Safe to say id rather not go again. Needs improvement.

Loving the new huge inflatable flipout now has, it's got a great slide and a mini obstacle course round it too. Great for the kids highly recommend a visit.

Once we got there, it was so frustrating that we couldn't put our bags in the lockers, the staff there seemed like they couldn't be bothered to work. The layout is ridiculous and the music was so loud for the children they ended up having splitting headaches. I find the Atmosphere trampoline Park better and more spacious, at least they had working lockers the staff really showed initiative

Great fun for the entire family! In addition to the bouncing they also have laser quest which adds to the outing. There’s a cafe available, if not a little pricey. Have fun!

We arrived and we’re welcomed and given socks and instructions. There was no seated area to wait in, and we weren’t allowed to wait in the cafe. This felt inhospitable. However, my grandchildren (aged 8 and 6) loved the whole experience and the cafe was staffed by helpful and friendly young people. If there had been a better waiting area it would have been a five star experience.

Beth was a wonderful host, so helpful and attentive. Felt really looked after and totally took the stress out of a children's party. Would highly recommend! Thanks so much we will be back 😊

My daughter had a brilliant birthday party here. The party service was excellent, from booking, to arranging food to cater for food allergies to arrangements on the day, everything was well communicated, the party service has improved a lot from a few years ago. The party host on the day was very friendly, thorough and considerate, made sure we had everything we needed. Everyone had a great time!

After reading some of the reviews about the height restrictions and being rushed out I was anxious I made a mistake booking my son 5th birthday party at Flip Out but oh my what a fantastic day they all had. Despite the height restrictions there’s enough fun for the kids to have and one hour is more than enough! Clean throughout, not overcrowded, we weren’t rushed at all (it helps when parents help with time keeping!) and I love there’s constant supervision to ease any parents anxieties in regards to their child’s safety. From start to finish, our host was absolutely fantastic. She deserves praise for her hospitality. If you’re wondering whether to go, I’d say it’s worth giving it a go. I’ll definitely be returning, we all had a fantastic day. Thank you Flip Out!

My son had an awesome time at stay and play today, he loved the bouncy castles and especially loved wild week theme! We will definitely be back!

Horrific experience all in all. Staff young, in-experienced and no management on arranging customers around. Well overbooked and not safe. They said there were staff looking out for kids. Only one staff on bouncing pillow bit. Asked to wait on cafe even though there were no seating up there. Would strongly not recommend going as there are far better trampolining places nearby but were fully booked. Also very expensive at £45 for 3 kids. At the end they try give out sweets for kids ONLY if you give them a good review in front of them. Bribery !!

I saw pictures of Basingstoke flip out on reviews. It has different areas compared to the local flip out. My friend is always encouraging me to be more active as exercise can help with mental health etc. Although I wasn't feeling like doing this or anything we did go to flip out. It was good compared to flip out Southampton. The laser quest is a bonus to include in the session. Auto Lockers are great too. We were late by20minutes and they gave us the added time which was really nice.

It was absolutely amazing better than I expected came with my younger brother who is always moody but he had a terrific time. we got some amazing photos in the snow machine the snowball fight was super fun and everyone got involved which was super cool even the other activities like hot potato and dancing was exciting and meeting with santa was nice and the staff preparing gifts for everyone there really shows how much they care and the amount of effort they put. Definitely recommend

The Children enjoyed their time at Flip out have had a wonderful and fun time. I have received a lot of messages after the party thanking me for inviting at Olivia’s party. Kacey was very nice and professional an always ready to help making sure that we are satisfied. We are very pleased receiving the best customer service at Flip out from Kacey, if you could have a competition I can say for sure she is the winner. We were very glad having Kacey! Many thanks Maria Procopovici

Attended flip out today with my 2 children and my friend and her child - from the get go it’s was a great start - reception team - Ellie & manger Jodie was very efficient and served with a smile and made sure we knew what we was doing and where to go - Our children had the best 2 hours completely wearing them out :) The lovely lad Jamie who was on the floor supervising the courts was amazing made sure my son had the best experience while I was attending my baby - Overall was a really good day - and we will definitely be returning with friends and family ! Highly recommend for a good family fun day to wear everyone out :)

We had a wonderful Birthday Party at Flip Out. My Daughter and All her friends really enjoyed their time there and the food was great too!

We attended my nieces birthday party at this place yesterday. Our host was a lovely girl but very strict and religious about the rules she's been taught - very good on her BUT! The moment we entered the party room allocated for us, she kept rushing us, saying we only paid for 1,5 hour therefore kids need to eat quick and we only have 30 minutes. Bare in mind this was at 7pm so no other party would be taking place afterwards. She repeated we had to be out at 7.30 precisely, every 5 minutes to which my brother got annoyed and asked if there's no few minutes that she could stretch so we could pack our belongings in peace, which to her answer was no. At 7.25 she started grubbing our jackets shouting at kids to get up! We asked for manager as this was really out of order. She left and manager - Jade arrived very aggravated, saying we were rude to her staff. She didn't want to listen one bit and ordered us to leave. There were 5 adults in total who tried to explain the situation to no avail. Her skills of customer service were 0 to none, in fact, she was very rude. I have tried to explain that paying £260 and we can't have 5 minutes after 30 minutes to empty the room to which she shouted in my face - LEAVE NOW! We had plans afterwards, regardless, so we weren't trying to prolong our visit, but we were trying to pack our belongings and get organised. I would like to take this further as this was a horrible experience.

We had our son’s 9th Birthday Party on the 11th March 2023 and it was great with all the boys having a wonderful time. Chloe was our Party Host and she was awesome, the venue was clean, well maintained with plenty of fun things to do.

My son attended a friends party and had a great time. The party food (pizza and slushy) was perfect for young kids, especially after what was surely a knackering (probably not for them) jump session. They all loved the games the hosts played with them. They were very well chaperoned and supervised by the staff. Smiles, full bellies and excitement all round. 👍🏻

I was pleasantly surprised by Flip Out, the activities were excellent and the food was actually quite nice. The worrying thing for me, was the lack of attentiveness from the safety staff. Rules that were clearly explained in the safety video were routinely flouted and the staff did nothing. The staff at reception and in the café were wonderful, but I am concerned about the safety of my kids here, but it seems to be industry wide. There isn't a trampoline park that I've been to where the safety staff were interested in what's actually going on. It does look amazing though, modern, artistic, some really fun activities, just safety concerns for me.

We visited this place on a Sunday and it is actually fun for the kids. Tried the 1 hour all access activity, adults are charged £2 for being spectators and monitoring their kids. They have a really nice cafe with kids stuff, so kinda cool to hang out right after a heavy activity. Prices are a bit on the high but I guess that’s the same anywhere.

It's good in my opinion. I had enjoyed the stuff by the Lambo. I'd say it's fit for a lot of people.There is just one problem. So my brother has autism and does not like putting the socks on. He was having fun, jumping around and laughing, when a staff member spotted him without the socks on. He approached him. he tried to talk to him, but because of his autism, he just moved to another trampoline. Another staff member did the same but he didn't know what was going on, so he just ran. But in a happy way, because he was smiling (he likes being chased). Then the staff started a whole investigation about "whose the parent with the kid with the blue shirt (he had a blue shirt that day)" After about 2 minutes, The staff found my aunt. She was worried because she thought my brother was lost. So the staff tock her to my brother. He was jumping happily. then my aunt asked me where the socks were. I said I assumed they were in the foam pit. My aunt then decided to put the socks on him. but he was not having it. My aunt spent the next 20 minutes chasing him around the place. In the middle of all this, in the distance i saw my grandmother shouting to another member of staff. I could not hear from there, but when I came to have a break a few minutes later, she told me what happened. She said that last time she came, he also took his socks off. But they said nothing. Now, this could have all been avoided if we went to the SEN session (Thats every Saturday 9:00 - 10:00 By the way) but nobody wants to wake up that early on a Saturday. So I recommend moving it to after school. Overall, its a good place. Just hire staff more used to children with disabilities.

Excellent party! The party host was fantastic his name was Ollie! Really friendly and made sure all was good throughout, highly recommend

Overall a lovely experience. The staff were very helpful and considerate. Couple of negatives. The price paid for what a small 2 year old can do is too expensive, and the soft play area is too small.

Booked an “unlimited “ session for my boys age 13 and 11. Both had a blast and rated it the best trampoline park in UK!

My kids love this place We usually coming for 3 hour jump on sunday evening. Staff members super friendly, always offer to play with my children Its a great value for money .place is clean and tidy. Highly recommended

Great fun for the kids and grown ups. Lovely helpful, staff.

Staffs are super friendly and approachable. But I feel like they are short of staffs? When we went to cafe to eat, someone would pop by occasionally it's like high chance of thief? Lol that same staff will be on the ground opening and closing in the cafe lol. Bless them. Also not everything is open at once so might be worth knowing that before booking it.

I strongly do not recommend this place. The service attitude is very bad, and we were not informed of many restrictions in advance.

I love the variation and the lines available on the trampolines. Comp style trampolines are awesome for height once you slow the bounce down, love the replica Lamborghini to jump over/on. Height limit, 1.2m, on air bag and the soft play (though some rooms were hard) does seem rather unnecessary in comparison to other parks such as Better Extreme. Limit also applies on the comp trampolines. Can get through it all on a one hour, but if you want to nail some of the multiple trampoline lines then 2 hours is worth it (an extra hour can be bought from the cafe if required). Parking isn't free but the centre car park is good. The actual park isn't the easiest to find, the website and Google have it in the wrong place, allow a few extra minutes to cater for this.

Good place for kids to blow off steam, rather small compared to the pictures on the website, The prices for food and drink are overpriced, not much seating space, none of the lockers have numbers on so you don't know who's is who's, they don't even tell you how long you get to jump

Great fun for the children and the adult(children) amazing time lots of fun and different sections too emerge yourself in. Cafe is great lots of options for food and drinks when you need a little rest.

For the money we paid, I wouldn’t recommend this place to anyone. Firstly, the lockers seem hellbent on being a pain in the backside, finding one that works is a mission. You have to have a pound to use it, which is annoying as I then had to go back up to the reception to get change. They are also pretty grim inside. There were a couple of very serious safety issues, the first being bare concrete exposed right by a wall that you climb up and over, a kid could easily go over this and fall headfirst, which would seriously injure them. I moved the mats back into place, but there was no way to secure them so no doubt they will move again. My son then got a scratch above his eye which was quite bad. It turns out that one of the hanging bags had a split pole which had punctured the material. I went and told a member of staff, who said “oh yeah you’re the second person who has said that.” Why exactly did it take two people to say something before something was done? My son was lucky that the scratch wasn’t slightly lower, as it could have seriously damaged his eye. A manager came over and I explained what happened, and she got on a walkie talkie and said someone would come and sort it. No concern for my son or apology offered. We then had to spend another five minutes waiting for the guy to show up so we could tell him where the damage was. All in all, we probably lost about fifteen minutes of time we paid for due to this, and another ten wrestling with their lockers. I definitely won’t be back, the cost was far too high for what you get.

Once we'd found it (better signposting would be good!) it was overall an enjoyable visit, but definitely room for improvement. The whole place feels a bit rundown and a few trampolines were out of order. The lockers desperately need updating; there are nowhere near enough of them, and many had broken locks. More benches are needed because at changeover time there is not enough room for everyone. Also, the few steps between the two floors are not wide enough for people to go up and down at the same time, so you have to wait for a gap in the traffic to be able to leave.

Went with three children that have autism and special needs only one person was allowed to supervise the children, they made the rest of us stay up on the viewing gallery. Think you need some training in special needs children Flip Out Basingstoke. Won't be coming back disgusting behaviour.

Great fun had by under 1, under 5 and two over 30s. Went to stay and play preschool session. Would highly recommend and would definitely go again. Clean and tidy, with friendly staff.

Lovely staff, really clean. Kids had a great time. The only problem was my 5 year old couldn’t use the big soft play because she isn’t tall enough but couldn’t use the baby soft play because she’s too big. She was a bit disappointed. Other than that, it was a great visit, thank you!

If I could do 0 star I would, went on the 29th December at 12pm, utterly overly packed with people, we wasted £30 on a session we couldn't even enjoy as they had packed way to many people into a tiny building to the point where it was getting dangerous, we had to leave early as we weren't able to even jump on a trampoline, then when we contacted them via email they didn't care, then they proceeded to ignore any further contact and failed to give a refund the staff are all miserable there and didn't adhere to any safety guidelines this place is a mess I highly recommend you spend your money on the other trampoline place as they actually keep you and your kids safe unlike this utter sham they call a company

Holly was a great party host and from the moment we arrived guided us (and an army of excited children) through to our Party Room, helped get them all ready for their play session and once finished gathered and escorted everyone back to the room for food and cake. Really pleased with how helpful she was and the professionalism from her and other staff. Thanks for making our son’s party a really good time!

Great location, great parking (Festival place), Kids loved it. Pricey, but has discount for NHS staff (have to ask at the desk) Oliver (9yo) says "It's amazing!" Josh (12yo) says "Really like it, lots to do. The traverse wall was awesome!" Tracey (35 yo) "Great work out, real sweat on!" Jamie (16yo) "Loved the music"

Booked the Awesome party for Saturday 3rd September for my Granddaughter’s 8th Birthday. Great welcome from all the staff and were all made to feel special and nothing was too much trouble. We had a great party host who looked after all 11 kids throughout the flip out session and then took them up to the party room for their food and cake. Great way to let them have fun and more importantly exercise. Totally recommend the awesome party package.

Had a good party. Host Beth was helpful and friendly. The venue was really clean. Disappointed we couldn't use the laser quest as system did not load quick enough and we run out of time. Would have been useful for adults to be told this takes a bit of time to take part in so would be good to complete it first.

Was here for a birthday party for my 9 year old daughters birthday, girls loved it. Our party host AJ was amazing and very attentive to the parents and the kids. Great place with loads of things to do, food and party bags are great and just enough for the kids. Slush puppies were a hit.

We are absolutely happy with daughter's birthday party at Flip out. It was very well organized, staff was helpful, understanding,polite and went extra mile to make the party so special. All kids enjoyed it so much. We'll be back in two months time as our son wants to celebrate there as well.

We have just had the best morning at Flip Out Basingstoke. We were running slightly late and they got us in as quickly as they could so we lost minimal amount of time. There was access to everything and was quiet enough that we had time to go on everything as much as we wanted!! There was new equipment and activities from the last time we visited. As a family we all had the best time!