1/5 Savor d F. 1 year ago on Google
We
are
family
of
4,
kids
are
8
and
4
years
old.
When
we
reached
this
hotel
from
our
trip
to
the
South
and
Jerusalem,
it
was
almost
midnight
so
we
supposed
to
have
a
late
check
in.
Unfortunately
upon
arrival,
the
lady
in
the
reception
was
so
impolite
and
rude
seeing
we
have
2
kids.
She
wants
us
to
pay
2
extra
pax
for
my
kids.
It
wasn't
a
big
deal
though
if
we
end
up
paying
extra
2
but
the
arrogance
and
ill
mannered
receptionist
starts
talking
back
to
us
like
she's
not
pleased
to
accept
us
late
at
night.
My
kids
were
so
sleepy
and
tired
that
time
as
we
travelled
entire
day.
I
was
so
shocked
that
she
started
yelling
at
us
when
we
start
to
question
regarding
a
child's
policy
stated
in
their
site
that
kids
has
no
addl
charge,
that
they
eventually
change
after
the
incident
(my
husband
took
a
screenshot
before
they
change
it).
The
sad
part
here
was
my
kids
were
not
used
to
seeing
this
kind
of
situation
so
they
start
asking
and
get
in
panic.
Next
thing,
the
receptionist
called
the
owner
(hoping
he
has
the
quality
to
be
of
service
to
his
guests).
Then
it
was
the
opposite!!!
He
was
shouting
on
top
of
his
lungs
and
telling
us
to
cancel
our
reservation
instead!!!
Our
family
travels
a
lot,
both
local
and
international,
and
this
came
as
the
worst
of
all
from
both
tourism
and
hospitality
industry.
They're
not
apologetic
and
owner
even
said
we
are
wasting
his
time
coz
it's
his
time
to
sleep
and
rest!
Whew!
This
was
so
horrifying.
Department
of
Tourism
all
over
the
world
should
take
into
consideration
the
quality
of
service
and
character
of
every
hospitality
employee.
To
the
owner,
you
have
your
hotel
but
your
money
can't
buy
class.