1/5 Claudio M. 8 months ago on Google • 2 reviews
An
Unforgettable
Experience
for
All
the
Wrong
Reasons
My
experience
at
"Café
Café"
in
Netanya
can
be
summed
up
in
one
word
-
appalling.
I'm
not
usually
one
to
rant,
but
this
visit
was
nothing
short
of
a
nightmare
and
I
felt
compelled
to
share.
Upon
arrival,
I
chose
a
seat
only
to
discover
an
unwelcome
surprise
-
a
gooey,
unidentifiable
substance
staining
the
chair.
My
initial
assumption
was
that
it
was
a
remnant
of
chocolate
or
coffee
from
a
previous
customer,
and
it
tarnished
my
pants
significantly.
I
alerted
a
waiter
to
this
unfortunate
incident,
expecting
some
sort
of
assistance
or
at
least
a
modicum
of
sympathy.
To
my
dismay,
the
waiter
casually
shrugged
it
off
with
a
rather
disrespectful
"it's
not
my
fault".
No
effort
was
made
to
assist
me,
nor
was
any
sort
of
apology
proffered.
I
was
left
to
fend
for
myself,
searching
for
napkins
to
remedy
the
situation
as
best
as
I
could.
This
gross
negligence
could
perhaps
be
overlooked
if
the
service
throughout
my
visit
had
been
commendable.
However,
this
same
waiter
was
consistently
ill-tempered
and
unhelpful
during
my
entire
stay.
It
was
clear
that
he
was
not
interested
in
providing
any
form
of
quality
service.
And
to
top
it
all
off,
as
if
to
add
insult
to
injury,
he
had
the
audacity
to
request
a
tip
for
his
"service"
at
the
end
of
the
meal.
As
a
tourist
visiting
Netanya,
I
was
left
stunned
by
this
blatant
lack
of
professionalism
and
basic
customer
service
etiquette.
Overall,
my
experience
at
"Café
Café"
was
woefully
underwhelming.
I
ended
up
paying
for
not
just
the
coffee,
but
a
dreadful
memory
that
will
linger
far
longer.
Never
in
my
life
have
I
been
subjected
to
such
ill-treatment.
I
strongly
advise
future
visitors
to
consider
other
options
for
their
coffee
cravings
in
Netanya.