1/5 Rotem J. 2 years ago on Google
A
pure
pure
shame,
a
total
abuse.
The
amount
of
disrespect
in
this
place
made
my
loose
my
temper
(and
I
am
a
civilized
person
!
See
other
comments).
The
two
persons
in
charge
of
this
spa
managed
to
completely
ruin
what
was
supposed
to
be
a
romantic
surprise.
We
booked
a
massage
(a
room
for
a
couple,
specifically;
it
was
the
whole
point
of
the
romantic
surprise
made
to
me
^^)
-
by
phone
a
week
before
on
the
central
booking
system.
The
Credit
card
was
recorded.
A
day
before,
we
called
to
ask
if
all
was
ok
cause
we
didn't
get
any
notification:
no,
"there
was
no
reservation".
After
the
first
shock
and
disappointment,
we
agreed
on
a
change
of
schedule
(11am
instead
of
12am).
It
was
tight
for
us
but
what
choice
did
we
have?
Upon
arrival,
litteraly
3
minutes
before
11
(we
were
parking
on
their
lot)
a
"charming"
guy
named
Shay
called
us
on
the
phone
in
order
to
"'warn"
us
that
if
we
are
not
here
in
a
few
minutes
we
would
"loose"
(whatever,
time,
money,
etc).
We
were
a
minute
away.
That
was
a
bold
step,
given
the
circumstances
(their
mistake),and
totally
out
of
place
for
a
"luxury"
place.
Anyway,
we
arrived
and
expressed
our
feelings
to
the
young
man
(he
shouldn't
say
that
on
the
phone,
for
it
is
not
very
pleasant).
A
woman
called
"Oxana"
took
in
from
there
in
the
most
obnoxious,
unprofessional,
rude
way
I
have
ever
met
in
my
long
life
visiting
hotels.
She
first
tried
to
push
us
into
two
different
masseurs
(we
didn't
order
that,
nor
wanted
it).Then
when
we
expressed
her
our
disapproval,
she
tried
to
convince
us
that
we
had
booked
separate
rooms
(which
was
a
total
guess
on
her
side:
we
had
not
booked
through
her
the
first
place).
When
my
friend
told
her
that
he
had
specifically
booked
the
couples
room
a
week
before,
she
started
to
treat
us
with
a
lot
of
disrespect.I
must
specify
that
we
are
two
men.
I
have
no
idea
if
it
influenced
her
behaviour
but
it
was
shocking.
Telling
him
basically
that
he
was
a
lyer.
It
made
me
totally
loose
my
temper,
and
I
am
a
civilized
person.
It
took
some
time
and
loads
of
horrible
answers
from
her
to
get
me
there:
she
was
claiming
it
was
all
our
fault,
and
that
we
should
anyway
arrive
15
minutes
in
advance.
We
said:
but
we
are
on
time,
and
hurried
because
of
your
mistake,
and
we
made
it
as
fast
as
possible:
she
said
"your
choice,
I
didn't
force
you
to
accept
11
am".
(!!!!!).
Who
wouldn't
loose
their
temper
when
hearing
that?
So:
No
proposition
to
make
it
up
to
us,
meaning
no
proposition
to
make
our
experience
better.
I
dont
know?
->
to
postpone?
to
take
advantage
of
the
spa
?
(and
we
would
have
paid
for
it,
we
don't
ask
for
favors,
just
for
fairness)
while
they
could
try
to
find
a
solution
?
Nope:
it
was
all
about
proving
us
that
we
were
wrong.
And
she
insisted
badly.
My
friend
was
all
shameful,
all
red,
and
all
frustrated
(read
the
room,
lady!).
We
left
very
frustrated
it
ruined
our
day,
one
of
my
last
days
in
israel
and
left
us
quite
unhappy
and
sad
and
sorry.
Later
on,
this
woman
messaged
us
on
my
friend's
private
phone.
Not
to
express
being
sorry
of
anything:
but
to
tell
us:
"you
did
not
make
a
reservation
for
a
couple"
(!!!!
I
swear
to
god.
Not
only
this
is
totally
out
of
place,
no
matter
what
her
opinion
is;
but
again:
we
went
through
the
global
reservations
system
so
she
had
no
idea
where
the
mistakes
came
from,
on
our
side
or
theirs;
and
again:
booking
a
room
for
a
couple
was
the
whole
point!
My
friend
made
it
all
very
specific).
So
we
were
pursued
even
after
we
left
by
this
obnoxious
woman.
Why
on
earth
do
the
let
those
kind
of
persons
work
in
a
luxury
spa?
A
place
where
people
are
supposed
to
come
to
relax.
One
mistake
is
ok.
But
I
have
zero
tolerance
for
this
way
of
dealing
with
a
reservation
problem.While
telling
our
story
around,
we
have
been
told
that
it
was
frequent
if
you're
not
from
the
hotel.
So:
be
extremely
careful
if
you
book
a
romantic
moment
there.
At
the
first
problem,
you
will
experience
the
local
rudeness
in
front
of
the
person
you
cherish,
I
won't
take
that
risk
ever
again.
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