Had a return which was just over 30 days past. I have shipped Old Navy for years and didn’t know they changed their policy. The closest store is 2 hours away from me and I was just able to drive to the store today. The manager at this location was extremely rude and would not even give me a store credit. I have been a loyal customer at Old Navy for years and will not be shopping there going forward.

Walked in with my daughter. Two employees were chatting. But clearly saw us. They didn't say one word to us. When people walk into my place of work. I always welcome them. Good customer service is hard to find, I guess. However, I purchased a tank top for my daughter. The lady working at the counter was very welcoming and kind. She's working tonight, or at least she was around 6pm 6/13/23. I wish I knew her name. But you are AMAZING!!

Black Friday deals are pretty much 50% off everything we’ll check your receipts if you went in store! The in store doesn’t actually match the online prices and give you 50% off. Had to go back in line to get my correct price. Really shouldn’t have to do this and it’s not the stores fault I am sure this is a scheme from upper management to make that little bit of extra money.

Lead by the name of Linda who has supposedly been there 18 years refused to help me do a simple return. Had a plus size shirt that was given as a gift online to return. She refused to return it because it was plus size even for store credit. Shop at another old navy that actually cares about their customers and are willing to help. Ridiculous that Linda is condescending and refuses to help customers.

A few days ago, I went there to get my daughter shirt to exchange. The white manager in her mid thirty or so. Don't know her name, was nor friendly talking to dayghter.. Maybe she looked us because we are Asian. I feel so ashamed for the store to have these kind of manager.

Manager had no desire to help customers. She seemed very frustrated that she had to leave office to assist with reward points system that she had no clue how to operate. Another cashier was all over it and needs to be promoted asap

New location is bright and full of character. A lot of graphic tees and anything else you would like. Quiet establishment during the week. I’ll be back

- Love the Team working there . - very Friendly & Professional - Good Sales (Buy One , 2nd 50% )