2/5 Philip C. 1 year ago on Google
To
be
completely
honest,
we
walked
out
so
we
didn't
even
get
the
chance
to
experience
their
profession.
I'll
explain,
and
you
can
make
your
own
judgment
based
on
your
own
experience.
We
just
had
baby
kittens
from
a
stray
we
took
in
not
too
long
ago,
and
two
of
the
litter
had
bad
infections
in
their
eyes.
We
called
around
for
emergency
visits
and
eventually
stumbled
upon
Mountainview.
They
told
me
there
was
a
920am
appointment
and
we
had
to
pay
the
emergency
cost.
I
told
them
I'd
call
back
if
we
could
make
the
cost
of
the
emergency
visit
work.
We
eventually
decided
it
was
the
best
option
for
the
kittens
and
took
the
spot.
We
rushed
over
30
min
away
to
get
there
and
eventually
arrived
10
min
late.
It
was
raining
and
we
have
never
traveled
with
10
day
old
kittens
before
so
it
was
stressful.
We
finally
get
there,
and
there
is
one
person
in
the
waiting
room.
I
check,
I'm,
fill
out
paperwork,
and
they
tell
me
to
sit.
I
have
2
of
my
kids
with
me
and
my
wife.
30
min
goes
by,
and
the
kids
start
getting
rowdy.
We
calm
them
down,
and
I
see
people
leave,
but
we
remain.
Mind
you,
this
was
an
emergency
appointment
-
we
had
to
pay
$220
just
to
be
seen.
These
Kittens
are
nursing
kittens,
and
they
didn't
even
take
into
account
they
needed
to
be
back
with
their
mama.
We
kept
sitting,
and
now
it's
going
on
1030a.
I
went
up
to
the
front
desk
to
figure
out
when
we
were
going
to
be
seen.
They
said
it
was
an
emergency
visit,
so
they
couldn't
even
give
me
a
general
idea.
They
also
stayed,
and
they
double
booked
their
emergency
visits,
so
it
was
even
longer.
That's
when
I
went
outside
to
start
making
calls.
Eventually,
I
was
able
to
get
a
hold
of
a
vet
closer
to
my
home,
and
they
could
get
us
in
basically
by
the
time
we
go
there.
They
didn't
charge
an
emergency
visit
price.
They
looked
at
all
4
kittens,
and
overall,
we
got
the
medicine
we
needed,
and
the
kittens
are
finally
on
the
mend.
Again,
I
can't
rate
them
off
of
their
service
-
but
their
office
staff,
although
nice,
created
a
huge
problem
for
a
family
in
need.
My
experience
rates
them
a
2.
They
could
have
been
more
upfront,
courteous,
and
professional.