3/5 Saumyaditya B. 2 years ago on Google
Two
years
ago
I
gave
5
stars.
After
tonight's
experience,
I
am
forced
to
revise
it
to
3.
Tonight
we
were
a
group
of
4
adults,
(all
science
doctorates
who
lived
in
EU+US
for
over
a
decade,
so
we
have
a
minimum
benchmark)
and
one
kid
for
a
short
drinks
break
between
Lodhi
Garden
and
our
drive
home.
Point
one
-
we
had
to
repeatedly
ask
for
water
and
then
someone
to
take
our
order.
Water
came,
but
the
server
filled
three
glasses
out
of
five
on
the
table,
so,
we
had
to
ask
for
more.
This
was
just
the
first
fill,
not
refill,
which
never
came.
Far
cry
from
what
can
be
termed
as
the
global
minimum
standard
for
restaurant
customer
service.
Point
two
-
the
general
consensus
was
that
the
service
was
rude
to
the
point
that
after
settling
our
bill,
when
we
were
sitting
and
chatting,
waiting
for
our
friend
to
return
from
the
washroom,
one
server,
brushed
against
me
with
his
backside
twice.
I
did
point
it
out
to
him
that
he
could
have
easily
taken
a
longer
but
unobstructed
route.
He
did
verbally
apologize,
but
quite
nonchalantly.
They
could
have
just
asked
us
to
vacate
the
table,
although,
the
place
was
at
50%
capacity
at
max.
You
don't
need
a
top
ranked
business
degree
to
know
that
in
the
service
business,
every
customer
should
be
treated
like
a
king/queen
since
you
never
know
how/when
directly/indirectly
they
can
catalyze
high
value.
Highly
unprofessional
customer
service
in
our
humble
opinion.
Not
premium
upscale
retail
commercial
quality
for
sure.
Deeply
disappointed!
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