I bought this ring from CaratLane Dwarka sector 12 store. No doubt the product is beautiful. I gifted it to my wife and she like it very much. However, I must say this was the first time I was in business with CaratLane and I don't think I have gained that trust to be in business with this brand in future. Specially for Dwarka branch. Mr. Rahul Shukla was the who worked their and helped me finding the ring from so many choices, he said I am getting the best deal from him but on the same day- after 3-4 hrs of buying that ring I got a text from CaratLane that the ring price is dropped by rs.1033 if buy it today. I was totally shocked and confused at the same time. I tried reaching out to the Dwarka store by calling them and explained everything. After so many calls and showing snapshot of the text from CaratLane he agreed to the point that company is misguiding the customers and actually not offering the scheme which they are advertising. He said he will arrange a call back from store manager Mr. Dinesh and he will let me know that what can be done. I waited for one day but no received no call back, so next day I contacted them again and then Mr. Dinesh was on call with me explaining everything to me what he understood about the issue and agreed to the point that for sure customer will feel cheated if such thing happens. And coming to the conclusion he asked me that what can they do for me. I simply replied I donot want anything extra apart from the discount for which I have received text from your company. That amount should be refunded do me and he clearly denied for that. Again and again he was asking me to tell what I want from them but same thing we're repeating as they were denying that discount. Finally I said ok fine. This was the first time I bought any product from this brand not doubt I have trust issue with this brand now. And for sure I will not be doing any future deal with CaratLane and he was completely ok with that.

excellent collection at extremely affordable prices, helpful staff, jewellery cleaning was excellent. mr. rahul verma attended me and helped me in choosing the product according to my needs. this store is a must visit for all those who are planning to buy jewellery in and around dwarka. Extremely beautiful designs at caratlane Dwarka store sec 12.

People who are working there are very professional and humble to their customers.. there's always a smile on their face whenever i visit to caratlane specially Mr. Vivek.. Keep up the good work

Didn't give 5 stars because of the attitude of the sales person. Although the manager was really helpful. It's located on ground floor in the heart of Dwarka in sector 12 main market. So pretty accessible. The collection was nice, but it could've been better, as certain items which were available online were not present in store. Their rates are pretty impressive, considering the quality they promise. One must give them a chance before finalising on any jewellery you wish to buy.

I have trying thier number from last week.. but they are not bothered to pick customer call.. god knows what type of after sales service they will provide

The worst store staff i have wver encountered in my life... I went to the store on dhanteras and thought of exchanging some stuff bought from them and buy something new but the staff had the audacity to tell "Ki aaj time nahi hai mere paas" and the store manager was also equally pathetic. They forgot that not everyday is Dhanteras and its not the only occasion for the customer to buy gold... pathetic experience wouldnt buy anything from them ever again.

Caratlane store dwarka sec-12, I had a pleasant experience at the store even before visiting the place they were in touch via whatsapp to update the latest designs and help with availability at the store. I was in contact with rahul verma, who was very cooperative in this approach. I had a happy shopping experience.

I bought bangles for my wife. Customer rep, Piyush was very professional and cordial. He greeted every time we visited store. Collection was also good. Thanks. 5/5.

These guys are.very sweet I went on my anniversary ,they got us cake n celebrated fir us...

Very good collection

Very Authentic collection totally in love Well mannered staff

Wonderful experience, staff are amazing, great customer service and support, provided best discount and deal, really Appreciate, good Job Meena and Mamta, thanks Dinesh ji as manager great hospitality while whole experience, Thank best wishes Caratlane Dwarka sec 11.

Store is in a good market location and the employees are kind and maintain good customer relations.

Staff were polite, got my order placed for specific design which wasn't available at various stores of Caratlane in Delhi... Now waiting for the item to receive at my place.. Let's see when I will get

Collection is okay but staff is superb and extremely polite and helping. They will ensure to provide you with all factual data to you make the right decision.

Good customer service and excellent jewellery designs but costly

It is a must visit shop.Caratlane introduced more options in their collections..good service by the staff.

This is an appreciation post for the team of Sector 12 , Dwarka , especially Mr.Vivek. The staff was extremely cooperative and friendly and assisted me with the request. They have been considerate enough to keep the store open even after closing hours so that i can visit and close the request.

Good collection, great service.

Well appointed place. Good staff

Not much collection of jewellery, but that is not the issue. The sellers will misplace the diamond's price with making charges(which is very high) when you ask since a lot of us don't actually know how the diamond prices work. And if you aren't carefully looking at the bill, you'll later on find out.

Very nice ambience, staff is professional and products are value for money.... Thank you Caratlane.

Design are very good. In budget. Staff are very supportive. Thanks

Wonderful collection!! Very cooperative staff. Always ready to help. Would definitely shop with them again

Small store. Convenient location in the market. Good collection of contemporary jewellery.

I am a part of CaratLane products since a very long time. The design are classy and unique and u will get too many options in diamonds, gold or many more. Prices are reasonable

Good store but surprisingly gold coins sold by them can not be redeemed in cash.They work as vouchers for their own products only

Today I'm visit caratlane dwarka sector 11 there very beautiful collections for daily wear jewellery and helpfull staff specially abhay..Very good Experience

Staff is well behave and Nice People in the Show Room Everybody helping attitude. Showroom is very attrective and Dress of the Staff is very good with Color combination. Thx and good experience to shoping from the Showroom.

Nice collection. Staff is so polite. Plan is explained very well by Ms. Mamta. Great experience.

Excellent service given by Rahul at sec 11 Dwarka. The quality of product has always been very good. We are the customer of Caratlane since 2017. Best part is the exchange and resale offer which is always available.

They have amazing collections and the staff is really helpful. We were attended by Aakash, he helped selecting best ones they had. And was very helpful and polite. Would love to visit again .

Wonderful experience at sector 11 Dwarka.Great designs and equally good service. The staff is very helpful and ready to help. Will surely buy again ⭐

Excellent customer service, quite prompt. Really liked being there. Very helpful executives. Keep up the Great Work.

Thanks Aakash and Team for your amazing services and customer handling. This month visited twice and bought 3 products. Happy to visit again CaratLane Dwarka sec-11 😇😇

Recently made a purchase at caratlane, sector 11, dwarka. The collection is really good and the staff is very very helpful, patient and understanding. Answered all questions patiently and sweetly. Definitely a must visit!

it was the most beautiful experience . All the staffs were amazing , their customers service was excellent. Whatever that you’re looking for , it’s all available in this beautiful store . Thank you Caratlane dwarka 11. Looking forward to purchase more beautiful products ❤️ Glad to be a part of this inauguration ❤️🫶🏻

We wanted to upgrade the engagement ring and caratlane is something I will always look after… Vishal has helped us with the right choice of the ring and was really patient and helpful throughout the end of finalising product. Also, provided really great service. Thank you Arpita

Vishal is really very well versed with the products and very well behaved. Thanks a lot to him for making us choose a good ring.

Your show room was fully lighted and is clearly visible from outside, this put the customer at risk of being looted outside, especially in dark lane outside. It is suggested that inside view in night be protected from outside to enhance the confidence of consumer. Rgds. SUSHMA.

Awesome staff and collection. I am very happy with the customer service and product collection which store provides. They even arrange designs which are not available at store which I can buy later. Thank you everyone!

The staff at Caratlane Dwarka is amazing and very positive. The zeal to help the clients is commendable. We were catered by Mr. Rahul Verma and we could truly see his dedication and passion towards providing the best option to people.

We had wonderful experience at the store today. Staff was very cordial and warm. They made my day by showing good designs of my choice. Would like to visit again in future.

I went for the ear piercing for my daughter. Very nice experience. Staff is wonderful. Mamta was extremely polite and helpful.. Along with piercing I bought 2 other products. Best deal. Best design . Thankyou 😊

So far my experiences are quite good. The reps are quite attentive. They do care about your needs and suggest you accordingly. The whole process is quite smooth and open.

I am a regular buyer of Caratlane products . Their designs are very good ..would recommend everyone to buy their products . Thanks to Rahul for his support at Sector 10 Dwarka Branch.

Very good experience. The staff were extremely helpful and careful in understanding my complex issue. I was beyond satisfied and very pleased especially with Rahul who is one of the help desk personal there. Keep up the good work.

Great

Very limited items were displayed , you can go through easily but no arrangements to sit & look the articles comfortably.

Staff is really friendly and helpful, I have purchased beautiful bracelet on my birthday and they have given me another happiness by arranging cake, Very nice experience , will shop more in future from here only.

Very friendly customer service and good options

Courteous staff, good quality standards

Really like tge collection and staff is very polite. In all good customer service.

Place is good. They work on low inventory model and hence you won't find variety on display. Although you can choose from their product catalogue on a digital display and they order it for you.

Very less options to have a look, it would be better you go by official site also your neighbourhood jewellers would have better collection than here

Great design and wonderful buying experience

Awesome and latest design. Staff behavior is so good and they attend customer very politely..

CaratLane Dwarka sector-10 store has amazing collection and very cooperative staff. It is always a nice experience to shop there. Staff is very polite and always helpful.

Extremely beautiful designs at caratlane dwarka sec-12 staff behavior is so gud and they attend customer very politely

Very warm & helpful staff. Good collection

Employees working there are very professional and cooperative. I liked visiting the store. The designs too are good and worth looking into. I would definitely come back to this store again.

Great design nice experience keep it up caratlane sec-12 dwarka best design this store all store in pan India

Good service with quality products. Same as you look in website or app images ring name dancing queen

Excellent service attitude and promptness of the staff. Special mention for Rohan who helped me in finding the right rings for our engagement. Even the after sales service was great, they not only delivered the rings on time but also got them delivered to my home. The dwarka store was awesome. Thank u guys for your wonderful hospitality and expertise. Really appreciate

Nice design great collection and wonderful buying experience

All design are gud and staff behaviour very polite keep it up caratlane sec-12 dwarka

Nice staff behaviour especially Rahul Shukla they suggested me nice products for my wife 💓

I absolutely loved the dwarka store sector 12. Everyone was very cooperative and the designs are amazing 😍😊

Good sales people, nice behaviour

Staff is super active and aware. awesomeness modern designs.

A store with wonderful jewelry designs

An excellent staff at the showroom. Go out of the way to help you... Good job, keep it up!

Hardly any variety

Nice place and nice collection

Nice collection

Good staff..

Limited but quality good deal

Loved it

Jewell shop

Very well guided by Mr Rahul Shukla.