1/5 Ritu V. 1 year ago on Google
Taj
Gateway
Damdama
We
had
the
worst
experience
at
this
hotel.
It
happened
to
be
our
3rd
visit
to
the
hotel
and
it
falls
from
grace
so
poorly.
Our
horrid
experience
started
from
the
reception
itself.
Aa
soon
as
we
entered
the
hotel,
at
check
in,
we
were
informed
that
the
hotel
does
not
allow
Bluetooth
speakers
in
the
room.
We
were
not
informed
about
this
earlier
and
the
staff
was
just
not
willing
to
listen
or
co-operate.
The
staff
didn't
have
the
slightest
sense
that
when
the
guest
arrives
at
the
hotel,
you
should
let
them
catch
a
breath
and
hear
them
out
atleast.
Even
though
we
for
a
pre
call
from
the
hotel,
we
were
nor
informed
of
such
a
policy.
What's
is
absurd
is
that
the
hotel
doesn't
care
of
the
other
covid
norms
are
being
flouted
freely.
We
were
checked
in
late
in
our
room
with
the
housekeeping
staff
still
scrambling
to
somehow
clean
the
room.
The
pool
is
under
renovation,
the
rooms
are
in
total
disrepair,
there
is
no
mini
bar
and
worst
of
all,
the
electricity
keeps
going
off
after
every
30
minutes.
It's
unbelievable
that
we
had
no
water
in
the
bathroom
for
20
minutes
because
of
these
frequent
power
cuts.
There
is
severe
staff
shortages
and
the
higher
management
clearly
have
no
understanding
on
how
to
run
the
hotel.
The
property
seems
to
be
poorly
maintaned
and
has
lizards
roaming
all
over
the
restaurant
area.
The
staff
remains
unresponsive
on
calls
and
during
our
check
out
time,
we
were
made
to
wait
for
over
40
minutes
for
the
trolley
to
arrive
to
take
our
luggage.
There
are
hardly
any
activities
for
kids,
their
playroom
is
under
repair
so
they
have
converted
2
rooms
temporarily
that
have
just
one
table
tennis
table
and
pool
table
in
a
bad
state
just
thrown
in...no
board
games,
toys,
nothing
else
is
there
with
no
one
in
attendance.
This
hotel
is
not
at
all
reflective
of
the
professionalism
and
the
high
service
standard
that
the
Taj
hotel
are
known
for.
The
only
saving
grace
is
their
f&b
staff.
They
did
try
to
make
up
for
all
the
other
failings
that
this
hotel
has
but
once
the
experience
has
been
soured
to
that
extent,
there
is
very
little
that
the
hotel
can
do
to
make
it
even
tolerable.
Everything
else
falls
through.
We
were
just
waiting
for
our
2
days
to
get
over
somehow
so
that
we
can
get
out
of
the
hell-whole
that
this
hotel
is.
This
was
our
third
visit
and
we
are
still
reeling
under
the
shock
how
things
have
dipped
so
drastically.
Do
yourself
and
your
family
a
favour
and
save
yourself
from
the
utter
disappoinment
that
this
hotel
now
stands
for.