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  • 5/5 R. P. V. 1 year ago on Google
    Good location, excellent service, very good treatment by the hotel staff, they were very friendly and the food was exquisite.
    2 people found this review helpful 👍

  • 1/5 Sachidanandam S. 1 year ago on Google
    Checken on 5th June 2022.AC nott working,you can imagine in June in Delhi.Staff not responding to AC problem.The reception handed over my room card to someone else who checked to my room 301- posing security risk.Avoid .For Rs 1500 wide choice is there.Indifferent staff.
    2 people found this review helpful 👍

  • 3/5 FoodRavel 2 years ago on Google
    The hotel staff is wonderful. Ready to help all the time. I booked this property through booking.com where a lot of things were mentioned which I didn't find. The room was decent and maintained but was small sized. A full size wardrobe is placed to accomodate your bags and other stuff, which is a good thing. There's a fridge in the room and a large sized TV. A small working desk along with a comfy chair for working (I worked there for nearly three hours and it was comfortable). The decore of the wooden items gave a 'heritage' look. There were two small tables on both the sides of the bed which is a good thing to do. And both the bed sides have power switches. Great! The washroom was decent. The desk area has no extra power switches where you can plugin your laptop or anything else. For that you will have to remove either the TV or something else to make space. This switch is a mess of wires so a little risky. The AC works fine however the condition doesn't look good. The fan ran only on two speeds (full speed, speed one). So if you want to use medium speed, no option. Also the fan didn't seem to have been cleaned and had accumulated lots of dust as well as the AC too. The fans cap holder had broken off. The washroom had a small handsoap, with hotel's branding on it, nice smell. The piping was nice. And it had toilet paper, great. However there was no water heater and hot water was accessible through main pipeline. The hotel person told me to empty at least three to four buckets of water to get hot water which was a tiring process and a major loss of the resource. I wasnt willing to waste this much of water for nothing. This suggests that there's a lot of water wastage at this property for nothing. To avoid it, the property must install water heater in every washroom. The switches on both the sides of the bed were broken or lose and didn't work properly. I asked the hotel staff for the switches and the fan and I was told they were unable to do anything since that's what they had. Though the room service person did try to solve the problem using an external power multiplug but that too didn't work. When I asked the manager for the fan not working properly, he told me to use AC instead of fan. (I avoid AC) so again a great deal of trouble. There was a small box with hotel branding on it in the washroom which contained two small sachets of Clinic Plus shampoo. This was again something that I didn't like. I've stayed in much cheaper properties who have maintained themselves. The washroom wall had scraped off at some places. This property looks great from outside however a lot of maintenance is needed to bring it back to the shape. The hotel staff was helpless to solve certain issues as those issues were out of their control. But the staff did help as much as they could.
    2 people found this review helpful 👍

  • 5/5 Uffaqbashir W. 3 months ago on Google • 3 reviews New
    It was pleasure to stay in ur hotel ..I spent 3 nights there ..most important ur staff from security to top awesome personalities...my husband suddenly got high fever..I don't know his name who was in night shift at reception I called him at mid night for medicines it took hardly 20 sec I recieved the medicines...thank u soo much for ur friendly nature for ur services....
    1 person found this review helpful 👍

  • 1/5 Harish M. 1 year ago on Google
    Sorry to say but, I would not recommend this hotel to anyone. Totally disappointed from the moment of our family's entrance to the building. No welcoming soft drinks, no complimentary mineral water bottles, tea, coffee milk/cream pouches. When asked for the mineral water bottles the reception staff wanted to charge for that at checkout.The management needs to check themselves where the improvements are due. This is the genuine opinion of the family.
    1 person found this review helpful 👍

  • 4/5 Prachi C. 2 years ago on Google
    A great hotel at a very affordable price. The rooms had all necessary amenities (geyser/ac/closet/study table/refrigerator). The rooms were a little small and not well lit. Apart from that everything was great. The staff was very good and the service was timely. We stayed here 4 days and we had no issues during our stay. We had too much luggage and the staff carried it without making faces.
    1 person found this review helpful 👍

  • 5/5 Emerald M. 6 months ago on Google • 39 reviews
    It was a pleasant stay. The room service and house keeping staff was very prompt and helpful. Loved our stay here. The rooms were neat and clean. The hotel management went above and beyond to provide service to us. The location is good too, metro station is just a km away and there are many small eateries nearby. Definitely recommend to stay here if you are in Delhi.

  • 5/5 Zoltan K. 4 months ago on Google • 6 reviews
    Best hotel I found so far in Delhi. Big, comfortable, clean rooms, and nice staff. I highly recommend.

  • 5/5 അപ്പു �. 1 year ago on Google
    The hotel was nice. Every staff i met from security to room guy was polite. The rooms were clean. Checkin and checkout was hassle free. The wifi was good. I felt the people there are for our help which is rare in hotels these days. Would defenitely recommend anyone going to Delhi.

  • 5/5 Parul U. 1 year ago on Google
    Very clean and hygiene rooms. Hospitality is excellent and staff is very humble polite Best stay in Karol bagh

  • 5/5 nora w. 1 year ago on Google
    Hotel Sunstar Heritage is a modern well furnished hotel. Good cooling. Comfy beds. Clean room and bathroom. Well mannered staff.

  • 3/5 Ashish K. 1 year ago on Google
    Nice hotel staff is also good ambience is OK

  • 5/5 Memcha D. 1 year ago on Google
    Nice stay. Staff was too good.

  • 5/5 Choto S. 1 year ago on Google
    Excellent. Cooperative manager.. Space is good in room.... Staff was nice.... Best hotel🙂

  • 5/5 Vijay K. 1 year ago on Google
    The stay was excellent and hope for same service in future bookings. Thank you. Reception person is good.

  • 3/5 Rabindra A. 1 year ago on Google
    The rooms were SMALL, cosy, and the staff was Good.I recommend this hotel for anyone visiting BLK-MAX.

  • 5/5 Aquib R. 2 years ago on Google
    Had a wonderful stay here, the service and rooms are nice at a reasonable price. Staff is also very helpful and cooperative.

  • 5/5 Gunjan T. 4 years ago on Google
    Nice clean hotel with all the necessary amenities. Good location. Value for money. Staff was well trained and helpful

  • 5/5 Jithin R. 1 year ago on Google
    I've been staying in this hotel every time I visit Delhi. It has always been amazing. The location is great the rooms are near and comfy. Definitely would recommend this place

  • 5/5 Nikhil P. 1 year ago on Google
    Room was good and service was okay. Breakfast buffet was good. Overall it was a good place to stay.

  • 1/5 vibha s s. 1 year ago on Google
    Very bad experience. When we checked in the lift was not working and we were told its under maintenance. There was no hot water facility available, when asked about it we were told its switched on and will be available in some time, we waited but never got hot water. Even the blankets provided were not clean. In the breakfast area there were cockroaches roaming on the dining table and flies sitting on the sandwiches and when asked for refilling upma, we were given cold upma. A very bad experience over all.

  • 3/5 padmaraj n. 1 year ago on Google
    Most likely in good place rooms are quite OK but maintenance is not fully performing, should be keep clean in every aspect we didn't had food here

  • 3/5 Sanjeev B. 1 year ago on Google
    The hotel is centrally located. In comparison to room tariff the service quality is not that great

  • 5/5 Sadat S. 1 year ago on Google
    Mr Vijay is very very good person he is responsible, hard-working, trustworthy, detail-oriented, flexible, honest, and reliable.

  • 5/5 Ashok T. 7 months ago on Google
    It was a pleasant stay. The property was well furnished. Service was fast.I prefer to stay here as hotel staff is very nice. I highly recommend this hotel to you all if you are visiting Delhi. The hotel is also near to local market, metro station and overall the experience was good

  • 5/5 Deepak t. 9 months ago on Google
    The hotel was nice. Every staff i met from security to room guy was polite. The rooms were clean. Checkin and checkout was hassle free. The wifi was good. I felt the people there are for our help which is rare in hotels these days. Would defenitely recommend anyone going to Delhi.

  • 5/5 Stanley M. 5 months ago on Google
    I have really enjoyed my stay at the sun start hotel residence, their food was so amazing and hotel room always clean and nice!!!

  • 1/5 Dheeraj S. 6 months ago on Google
    This 4th time, i am staying in this hotel... But this time, dissatisfied with services, The room which i had shown in agoda is nt provided to me, manager was very rude and a lot of time waste to argue with them,, dispute is btw agoda and hotel, but payment is already done for the room which is show to me, they can handle btw themselves, bt manager was very rude and ask us to contact to agoda for raising the complaint.

  • 5/5 Azam A. 7 months ago on Google
    I recently had the pleasure of staying at Hotel sunstar Residency during my visit to Delhi and I must say that it was an unforgettable experience from the moment I arrived until my departure the level of service and hospitality provided by the staff was nothing short of Extraordinary

  • 4/5 Ram mohan B. 11 months ago on Google
    Excellent management by the staff and very well looked after by the hotel bearers. I am personally very happy with the hygiene and habitability conditions of the hotel. Shri Ashok has rendered all the assistance to me and my colleagues. Rest of the staffs are very well behaved and disciplined. Look forward to visit again.

  • 5/5 shivaram h. 5 months ago on Google
    Room facilities...Room services are the best.They have maintained well furnished Room and it is very clean too..TQ

  • 4/5 babu s. 3 years ago on Google
    Karol baug new delhi s best hotel and best sevice

  • 5/5 Rashmi U. 3 years ago on Google
    Excellent service and excellent stay. Thank you so much Ranjith and all others. Great hotel to stay.

  • 5/5 Harshit J. 2 years ago on Google
    The stay has been phenomenal. The service is to the point and room are clean enough to make you feel homely. There is proper sunlight in room with good services at just a phone call. Staff is cordial and attends to all your daily needs. Major Thanks to Ranjee t for his services.

  • 5/5 Nagesh G. 2 years ago on Google
    Nice staf good break fast Break fast and nice oll staff verry nice dinner also verry nice hotel is verry good

  • 5/5 Rahul M. 2 years ago on Google
    Very nice hotel good hotel location is good Staff is nice Service and food tasty Nice 👍ranjit

  • 5/5 Parikshit S. 2 years ago on Google
    Rooms are good staff and service support is awsome polite and ready to serve is the best point of the staff of the hotel

  • 5/5 Vishnu T. 2 years ago on Google
    Good food and cleaning rooms all staff is very good hotel location is nice near by blk

  • 5/5 Ajay B. 2 years ago on Google
    Great service, Nice & affordable rooms, close to BLK Hospital. Very courteous and helpful staff,especially Ranjit.

  • 5/5 Kowshic R. 2 years ago on Google
    Good food and clean rooms, Polite staff.. Ranjith staff .. very good and helpful

  • 4/5 Shipra K. 2 years ago on Google
    Excellent hotel for the price. The staff was very polite and the stay was very comfortable.

  • 5/5 Mahtab N. 2 years ago on Google
    I booked a room for my father and sister. Must say it's one of the best hotel in the area. Great service and very clean rooms. Can't point out even a single con. Highly recommended 👌

  • 5/5 Shivam G. 2 years ago on Google
    Enjoyed my stay. Staff was well behaved and hospitality was remarkable.

  • 5/5 parveen j. 2 years ago on Google
    The service and the behaviour is too good a peaceful stay in Karol Bagh

  • 5/5 shailendra d. 3 years ago on Google
    Experience staying in sunstar heights was extremely to much Stay was amazing, one of the finest property. Lovely backwater view from your sitout area. Loved the stay and would definitely recommend to others as well and hotel staff were well mannerd. .thank you so much sunstar heights

  • 5/5 Ravi S. 2 years ago on Google
    Good food service ,room was neat and clean , staff were responsible

  • 5/5 Aryan T. 3 years ago on Google
    Nice ambience, great location, efficient service and courteous behavior of staff and it's a budget friendly hotel

  • 5/5 Seema R. 2 years ago on Google
    Good service and familiar staff

  • 4/5 Luke S. 2 years ago on Google
    My partner and I had a fantastic stay at the Sunstar Residency. My partner had just undergone leg surgery and the hotel staff were excellent in catering for her needs. Beautiful and clean rooms, also, with a nice vintage touch 👌🏽 Thank you very much for a warm and comfortable stay. We shall see you next time 😊🙏🏼

  • 5/5 Akash J. 2 years ago on Google
    Rooms are cleans and helpful staff Cooperative manager.... Space is good in room Food is tasty .. Staff response is good .. Best hotel in delhi ...

  • 1/5 ALAM j. 2 years ago on Google
    Very bad experience my friend has visited their and mention a negative review the receptionist make him a call and saying remove that Review or I'll make fir against you. Good property but very bad service and worst employee.

  • 5/5 Shishir B. 2 years ago on Google
    It was a nice stay here. Rooms were clean food was very tasty. And staff was nice.

  • 5/5 ajeet y. 2 years ago on Google
    Very supportive staff and comfortable and clean rooms and service . Had a very pleasant experience

  • 5/5 Ved P. 2 years ago on Google
    Nice staff... Location is good... Cleanliness maintained.. Best hotel to stay.....

  • 5/5 Jaipal s. 2 years ago on Google
    Hotel staff were very polite and helpful. Room was so clean❤️

  • 2/5 Amritesh R. 2 years ago on Google
    Bad Experience. Room service Poor Quality , wifi not working, Room Tv defective, Refused to avilable Pick-Up from New Delhi station after booking.

  • 4/5 vikash j. 2 years ago on Google
    Good hotel clean and hygiene. Caretaker of property is very polite and helpful price is average 1000-2000 for a day and also fooding is available at hotel. No problem if you are unmarried local Id also accepted but must read hotel policy.

  • 5/5 The Star Is h. 1 year ago on Google
    I stayed at this property for a night and it was fantastic experience. Rooms are good, bathrooms are clean. Food provided by hotel was ok. Location is very close to main market of karol bagh Gaurav who was at reception was very helpful. He does his job with atmost perfection and gives best hospitality to customers. Looking forward to stay once again.

  • 5/5 Lal J. 2 years ago on Google
    As per my experience the hotel is absolutely amazing. I am very happy. The food, the behavior of the room attendant and the front officers is very good.

  • 5/5 Fayiz M. 2 years ago on Google
    A decent and affordable place to stay at Karol Bagh. The rooms were a bit dusty, should ask them to clean before check in, but the facilities were right. The staffs were good and helpful. They also helped to store our baggages after checkout since our train was scheduled at night, which was really helpful. Overall a good experience. Stayed here 2 times in adjacent weekends.

  • 5/5 Pankaj S. 8 months ago on Google • 1 review
    Very good hotel. House keeping staff, reception staff & room service staff are very good, very sincere & very well behavior. A familiar atmosphere in this hotel. Location is also good near metro. I like very much..

  • 5/5 Anurag M. 4 months ago on Google • 1 review
    Food is awesome 👍 and the staffs are very friendly. I stayed here for a week and the experience is good I have some issue with air conditioning but manegement immediately resolved it. You will definitely like it


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