4/5 phoolkumari 5 months ago on Google
In
one
word:
nice.
For
detailed
review,
read
on;
A
double-level
store
that
serves
all
ages
of
humans,
and
also
caters
to
home
furnishing,
Westside
Lajpat
Nagar
has
been
around
for
ages.
The
store
hasn't
evolved
in
terms
of
logistics
or
general
shopping
experience
but
I
did
notice
that
the
admin
is
trying
to
elevate
the
ambience
by
introducing
live
music.
The
store
still
remains
somewhat
inaccessible
for
wheelchair
users
though
there
is
a
ramp
somewhere,
and
I'm
not
sure
if
I
saw
an
elevator.
There
are
fewer
changing
rooms
&
cash
counters
than
the
number
of
customers,
owing
to
queues...everywhere.
The
customer
service
is
adequate,
the
floor
staff
helpful.
They're
not
overly
eager
or
nosy,
unlike
staff
at
other
stores.
The
biggest
concern
I
have
is
how
they
mention
in
bey
fine
print
on
bills
that
RETURN/REFUND
is
possible,
but
all
staff
summarily
deny
and
actively
encourage
store
credit,
to
make
sure
that
money
once
spent
remains
with
the
company,
and
doesn't
make
its
way
back
to
you,
irrespective
of
how
unhappy
you
are.
That
said,
here
are
my
top
5
drawbacks:
1.
The
store
doesn't
offer
many
discounts/
reward
points;
the
store
doesn't
offer
seasonal
discounts
that
align
with
typical
festive
shopping
times
in
India
2.
The
clothes
definitely
fall
between
premium
and
luxury
ranges,
but
the
quality
doesn't
reflect
3.
For
their
price
range,
other
indie
stores
offer
customizations
4.
They're
not
committed
to
fair
wages
or
even
earth-friendly
materials;
they
do
not
have
a
recycling
program,
nor
second-hand
store,
as
compared
to
other
brands
that
have
taken
such
initiatives
5.
Finding
parking
near
this
particular
store
is
a
nightmare
best
avoided
by
using
public
transport,
or
better
still,
simply
shopping
online.