Hotel USA image

Hotel USA

Restaurant β€’ Hotel

Warmly decorated rooms with 24/7 room service in a relaxed hotel offering free Wi-Fi & breakfast. People often mention hotel, room, service, worst, experience, charge, Worst, rooms, money, working,


Address

9303/, 6, Arakashan Rd, Multani Dhanda, Paharganj, New Delhi, Delhi 110055, India

Price rating

$12/night

Rating on Google Maps

2.30 (867 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (43) room (37) service (20) worst (19) experience (19) charge (18) Worst (17) rooms (16) money (14) working (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 nikhil j. 3 years ago on Google
    No cleaning at all. Walls were in bad conditions. In short not an option to stay. I booked 2 rooms. Both walls were bad. There was heavy dust on the table. Bedsheets and pillows had dust marks. I can tell you many more things. Tourist books a room to rest and fresh , not to live. You better work on your hospitality services instead of crying.
    5 people found this review helpful πŸ‘

  • 1/5 ARS S. 2 years ago on Google
    Worst Experience! Never ever book this hotel. It's a loss of your money... The staff over here is not cooperative they don't know how to talk to customers. We have booked 4 rooms for 16 people and As I asked for hot water they are Suggesting us ideas their is tooo much warm humidity They provided us pillows which are wet and they Also Dont have Blankets... They lights in the room stopped working. And it's just been one hour and a loads of complaints. No on Geysers in Any room. Staff is unprofessional. It just looks better from outside but from inside it's worst than a 3rd graded lodge... Worst Staff Worst Rooms And Worst experience. They don't even deserve 1 star!More
    3 people found this review helpful πŸ‘

  • 1/5 nikhil c. 1 year ago on Google
    Worst hotel service and management I've ever experienced in Delhi. Charged us 2000 upfront, didn't tell us about the 12% tax they surprisingly charge at checkout. Kept pestering about cabs at high rates, and when denied, got very rude and unpleasant. Weren't allowing us to checkout unless I paid the 240rs and taxes which we didn't know about. Would suggest everyone to avoid this hotel, or clear all the details before check in. Worst scamming hotel ever found.
    2 people found this review helpful πŸ‘

  • 1/5 Navpreet S. 1 year ago on Google
    Very disgusting experience....rooms are not having any cleanliness. For AC they are charging 400 extra . There are insects all over the room. The maintenance facility is not good. It can be improved very much by hiring proper staff to clean the rooms.
    2 people found this review helpful πŸ‘

  • 1/5 Glen P. 2 years ago on Google
    Pretty much running a scam. If an auto driver takes you here, don’t check in. They will charge you 1300 even if it’s for 3-4 hours. Plus even if you didn’t order any service to the room they will charge you a service charge of 10% at checkout. Rooms are dirty, very shady looking place. Stay away!
    2 people found this review helpful πŸ‘

  • 1/5 K.D.Akhila B. 1 year ago on Google
    Worst hotel ever! Absolute cheaters... Don't ever come here without booking online They charge exorbitant prices and also persuade customers to take their stupid tour services in a cab Services are also horrible There is an entire zoo of pigeons in their rooms🀣
    1 person found this review helpful πŸ‘

  • 1/5 Himangshu D. 1 year ago on Google
    Very poor service. They don't inform about the GST charge during the initial bill. Very unhygienic room. Please don't visit these hotel. Worst experience
    1 person found this review helpful πŸ‘

  • 1/5 M.S T. 1 year ago on Google
    Bad bad bad so bad experience. All staff member at counter have so bad behaviour only need money .I am only 15mt late to check out its morning 4:40am but I know as per rule check-out time is after 11am but and they charge me full 2 rooms..
    1 person found this review helpful πŸ‘

  • 1/5 VENKATESH J. 11 months ago on Google
    ATTENTION everyone ! Never ever book this hotel even in an emergency situation. The worst hotel experience ever at so damn costly price. At checkout they also do the extra service charge and GST scam. They don't entertain you at all and provide no services(even wifi or drinking water).
    1 person found this review helpful πŸ‘

  • 1/5 Shaik S k. 10 months ago on Google
    Worst hotel one can ever visit in their life time , i just wanna spit out the anger and disappointment through review becoz the staff don't even care to listen my complaints even while staying there, initially i was scammed by the auto driver who said it's perfect hotel in whole Delhi , we hesitated in the beginning as cost was 2k but ambience is not at all good, later they reduced price to 1800 and we took a room , worst bathroom,worst bed and when we purchased a water bottle they charged us 55 rs for one bottle kinley which is just 30 rs outside , and extra GST charges which they didn't inform in the beginning , ac was turned off and on by them as they like, no heater , and worst thing water is leaking from ac and our luggage got wet which made us go through hassale of drying all the clothes and pack again , worst ever worst experience,I feel like if u could keep a case in consumer court for the gst and water charge which they took from us ..please sincer request never ever go this hotel at any cost
    1 person found this review helpful πŸ‘

  • 1/5 Ashutosh Kumar G. 1 year ago on Google
    Worst experience ever, this guys are running scam , service guys was asking if we need Girls and whiskey continously. 1. They will charge you 1500 for such an stupid rooms. 2. If you are paying this much better pay more and go to some good places. 3. Hotels owners of Delhi are running scam. Been there at many places in India and I can surely say I find delhi worst place for non locals.
    1 person found this review helpful πŸ‘

  • 1/5 Rajnish k. 2 years ago on Google
    Believe me never book any vehicle from this hotel counter book directly there is lots of tour and travelers available online you can book there easily by calling them.
    1 person found this review helpful πŸ‘

  • 1/5 akshatha Prashanth S. 2 years ago on Google
    It's a very baf experience what we had in USA hotel... Not at all clean...so dirty , full of dust all over the room... Extra charge they took while checkout... As service charge but we dint know what service they did... Area also not suitable for family to stay even hotel...i will not recommend even single star ⭐
    1 person found this review helpful πŸ‘

  • 5/5 joseph M. 2 years ago on Google
    My experience at Hotel USA was good, I enjoyed my stay to the fullest. Their customer service is ok. I like the location of the hotel.
    1 person found this review helpful πŸ‘

  • 3/5 Sahib K. 2 years ago on Google
    Hotel room size was ok, but bedsheets and pillow were not clean. Geyser was not working. the AC in our room was broken but we were given a new room with a working AC. Overall hygiene was average. You can get better rooms in the same price.Also they charge you for water which is a but weird
    1 person found this review helpful πŸ‘

  • 1/5 Sudhir Sukale (Clix D. 1 year ago on Google
    There is nothing special about this hotel, especially cold water comes in the room and this hotel says that it is 3 star, the service is very dirty and they do not complete the Delhi Darshan trip but they say that they do not complete it, they just hang around not a singal windows for any room i just suggest for other. Tourists please don't stay in this hotel

  • 1/5 Vivaah I. 6 months ago on Google
    very long distance...extremely poor service and attitude is like they are taking money and they dont provide bed extra also..ans there manager dont even answer after booking room..third class room and third class service. isse acha hotel mile to book kr lo, is hotel me free me bhi mat ruko

  • 1/5 suchit k. 1 year ago on Google
    Very bad hotel , no cleanliness. No proper water supply. Even 4 masala dosa costs 640/-. Quality was also subpar. Pls do not take their taxi service for local sightseeing. It's overpriced.

  • 1/5 Sanjay B. 6 months ago on Google
    The owner is dishonest and traps you for money. No star can be given since there is no other option but 1srar.

  • 1/5 Ritesh S. 7 months ago on Google
    Don't come it's a waste of money nothing is perfect The rooms are in such poor condition 0 stars from my side

  • 1/5 Mahin U. 4 months ago on Google
    The worst hotel in delhi . They dnt deserve a 1 star . Not at all co operative . They only smile at the time of arrival and after check-in they change totally different. After payment they will show their real face. Such a rude behavior from all staff . All the staffs are professional trained to cheat customers. They all have taken masters in cheating.

  • 1/5 BRIJESH C. 11 months ago on Google
    Worst hotel service by the people. I stayed there for two days along with my family and took 2 rooms before. We decided to take one extra room at night due to space issues. He charged β‚Ή1200 for 1 extra room which was needed just for 6 hours. That is understandable but the room had a water heater, AC, only a single plug for charging in the room. Initially when asked about working conditions of AC he had informed that it was not working, they will check it. At night when asked about the condition of AC, they told extra charges if you want to use AC and water heater. Inshort, fooled us to take room with ACs and charged cost for AC rooms. When asked about these things, the worst reply he gave. Also, when asking for extra room so rudely he said that, for other rooms get out before 5:30 in the morning. Worst hospitality ever, way of speaking worst. Business is one thing, but the courtesy of treating people comes from different parts of India and behaving so rudely. My suggestion is never take this hotel. Please book other hotels. Thank you and save your unnecessary headache.

  • 1/5 Ashraf S. 8 months ago on Google
    This hotel does not even deserve a 1 star rating. Worst experience with the owners who are painstakingly rude and just want to scam money out of customers. They charge entire money upfront and abuse you if you refuse and question them. Customer service is a term that is non existent in their dictionary. Rooms and washrooms are poorly maintained. In fact the entire building is poorly maintained with cigarette smell all over. Makes me wonder how they are still surviving as a business. Only way I can think of is if they are up to some shady activity which is bringing in some cash inflows

  • 1/5 fantastik k. 1 year ago on Google
    WORST EXPERIENCE EVER, pathetic hotel. Bad smell, no hygiene followed. No towels and shop.

  • 1/5 Prashanth S. 2 years ago on Google
    0 rating -Dirty room, unprofessional staffs charged 10% extra as service charge while check out not recommended Auto driver bring passengers to this hotel to get commission

  • 1/5 Jatin P. 1 year ago on Google
    I came to Delhi for 1 day and I went to a mundir and when I came back there where cockroaches all over the room and when whe i call service they only thing is clean the room whit a broom 🧹😑😑😑🀬🀬🀬

  • 1/5 Harshith G. 4 months ago on Google
    Very bad experience. Super dirty and the people who run this place are rude. Avoid this place and neighborhood at all cost.

  • 1/5 Jahir H. 1 year ago on Google
    One star experience cant describe. Just see the attached photos. Just avoid this type of hotel dont search for any positive comments. If u pay even 100rs that also waste of money. Front desk is just a desk. Give money they ready to suck any d..k. My bad luck I accidentally pushed there by a auto rickshaw driver.

  • 1/5 shifu c. 1 year ago on Google
    Worst experience, arrogant owners, arrogant reception,everything worse.... Hello everyone, We had the worst experience, if anyone is reading this either checkout at loss or never go in.., we were lead by good hearted taxi driver (later on came to know only good at talking) Worst room, cockroaches all around, cigarettes buds outside door, rooms untidy, Bedsheets untidy, smelly room, no soap or mug or bucket in bathroom, untidy washrooms, and for everything we have to go down and complaint, Such arrogant talking receptionist and owners don't have manners, decency to talk Apart from high prices, nothing else is there. ,felt unsafe to from safety point of view They quarrel with ladies also, like they want to pick a fight....., Due to lack of time and options somehow we have spent time to fresh up and left from there felt like releasing from some jail..... So this was my one of the worst experience both with people and place.....

  • 1/5 Kunal H. 1 year ago on Google
    This is not a hotel, it's a scam. Never ever go to this hotel. They will rob you in just one night of your money and also unsafe hotel in terms of family.

  • 1/5 ganesh s. 1 year ago on Google
    It was extremely pathetic experience. Rooms are full of insects & people smoke in room. No towels, No soaps, No cleaning, Sleep on road rather in this hotel. While checking out they were asking more money. Online rate is 1200 rupees & they have guts to ask you 4500 for room.

  • 1/5 Forall P. 1 year ago on Google
    Worst experience, arrogant owners, arrogant reception,everything worse.... Hello everyone, We had the worst experience, if anyone is reading this either checkout at loss or never go in.., we were lead by good hearted taxi driver (later on came to know only good at talking) Worst room, cockroaches all around, cigarettes buds outside door, rooms untidy, Bedsheets untidy, smelly room, no soap or mug or bucket in bathroom, untidy washrooms, and for everything we have to go down and complaint, Such arrogant talking receptionist and owners don't have manners, decency to talk Apart from high prices, nothing else is there. ,felt unsafe to from safety point of view They quarrel with ladies also, like they want to pick a fight....., Due to lack of time and options somehow we have spent time to fresh up and left from there felt like releasing from some jail..... So this was my one of the worst experience both with people and place.....

  • 1/5 Akhil S. 1 year ago on Google
    Very poor welcoming behaviour Usage of foul language Staff members were not cooperative at all Most of them were drunk all the time Plz don’t going there with ur family members of loved ones We regretted a lot

  • 1/5 vishesh G. 2 years ago on Google
    The worst hotel in delhi. I have check in through a suggestion of rikshaw driver then they have charge very high room rent as 1200 per day and only a fix period of 24 hour, a c and t.v are not working and the blanket was too dirty you can't lee that , the bedsheet have spot on the different part all around and hairs also..geyser also not working... Please never book One more thing at the time of check out they have taken a 10% of service charge which is unfair of the total room rent of 1200 which is 120. As i usually travel first time i have paid any fees extra then room rent without having any services without giving the charges you cant check out.

  • 1/5 BARCA F. 1 year ago on Google
    It's full scam when you reach Delhi Railway station the driver will take to the this Hotel it's fully a scam they will say many things about hotel and sight seeing Don't trust them Delhi ppl at all bhen ke lode hai sab ke sab they're only trying to loot PPL they will ask you to pay advance for hotel and then when you enter room their is no cleanliness and hygiene maintained at all there are no locks on door and heater aren't working the condition of hotel is worst it's fully scam they give commission to auto driver and car driver fully scam process never trust Delhi ppl at all they're all the same trying to loot tourist Delhi has most number of scams don't ever trust them

  • 1/5 sripadh t. 2 years ago on Google
    One of the most worst hotel in India, auto rickshaw people will take you there, but not at all recommended, we can get deluxe room out side for the cost of 1300rs. While checking out they asked for 10% (130 rs) of service charge for no reason - but we didn’t pay after long argument with the management One of the most worst hotel Room is not clean, full of dust, no dustbin, shower not working, room is very small.

  • 1/5 Naorem G. 1 year ago on Google
    Stay away from this hotel. I paid the money already but they ask me extra money as a service tax while checking out. Room are not clean with no towel and soap. Staff frequently ask me whether I need drink or not. At the end, everyone is rude.

  • 1/5 Omkar S. 2 years ago on Google
    Disgusting rooms and disgusting facilities. Never check in into this hotel. Auto drivers will take you there if u ask for a hotel. Room was not even cleaned after previous check out. Dirty bedsheets and blankets, cigarette pieces all over bathroom. No phone and TV which does not working. AC set on auto mode so you have no control and geyser is also controlled from reception.

  • 1/5 Jigar M. 1 year ago on Google
    Extremely terrible hotel. Never stay here. All rooms have different problems. Either geyser not working, lock not working, bathroom door does not close, one room had insect which eat furniture, etc etc. Moreover never ever get a sight seeing taxi booked from here. This hotel and thier appointed taxi driver are just to cheat. Inspite of agreeing on list of places in advance they will change and then blame customer for various reason. Spend money here only if you want to spoil your trip.

  • 5/5 Tapas D. 2 years ago on Google
    No doubt it is a well decorated, staffs were well behaved 10 on 10.....

  • 5/5 Arvind S. 2 years ago on Google
    Nice place to stay. Food is awesome. For meals go to 15KGF.


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