DTTDC Central Reservation Office image

DTTDC Central Reservation Office

Travel agency Visitor center

😠 Complete evil scam. Multiple people are clearly involved as a man stopped me at the train station and shepherded me to a tuk tuk who then drove me to this office. They said Delhi was “locked down” and with me having no data or reception, I was out of options. I was forced to book a taxi outside of t... People often mention office, told, train, Delhi, book, scam, DTTDC, tour, nous, station,


Address

J6J7+FQ5, Baba Kharak Singh Rd, Raja Bazar Road Area, Connaught Place, New Delhi, Delhi 110001, India

Website

www.delhitourism.gov.in

Rating on Google Maps

2.30 (90 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8 am to 5 pm
  • Sunday: 8 am to 5 pm
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: office (27) told (25) train (22) Delhi (19) book (16) scam (14) DTTDC (13) tour (13) nous (13) station (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Atul Anand P. 4 years ago on Google • 257 reviews
    This is the Delhi Tourism Information centre ( DTTDC) Govt of NCT of Delhi . All the tours of DTTDC starts from here . It’s located at Baba Kharak Singh Marg , Opposite Hanuman Temple , Connaught Place , 110001. All other feedback’s here not related to this office , some other offices surrounding using the same name to misguide tourists .
    8 people found this review helpful 👍

  • 1/5 Tyler H. 1 year ago on Google
    This place is a complete scam. Avoid. Avoid. Avoid. I was stopped by a man claiming to be a police officer, outside New Delhi Station, telling me that I'd need permission from this office to get to my hotel, due to a local covid lockdown. I was then shepherded into a tuktuk, and then into the back room of an office where a man tried to sell me on tours and hire cars. He then informed me that I didn't actually need any written permission, and when I expressed frustration, he told me "it's all part of the Delhi experience." Almost immediately after giving them my email address, I started receiving phishing emails. This place should be shut down.
    7 people found this review helpful 👍

  • 1/5 S M. 1 year ago on Google • 7 reviews
    AVOID AT ALL COST. We were stopped in the street by a well dressed man in a turban who was very friendly. He struck up some small talk and we explained how we were looking for the train station to buy tickets for a journey to Agra. He said it was far away and that we could buy the tickets from a tourist information centre close by. He walked us to this office (about a quarter of a mile), and the whole way there I was questioning 'what was this guys motivation for going so far out of his way'. Maybe it was tiredness or my desire to see good in people, but I ended up just putting it down to a good deed from a local guy happy to help people. On the way he explained his sister had some sort of shop in Newport Wales, and even showed me the business card. (Please get in touch if you know an Indian family who own a shop here selling Indian goods, not a food establishment however). To cut a long story short, we bought a driven tour around the golden triangle as they said all train tickets to agra were sold out for the next day. I was so desperate to see the Taj Mahal I fell hook line and sinker. The driver was utterly reckless. His car was a total heap, nothing like the car we were shown in the picture. The hotel in Jaipur was terrible and disgusting. BUT, AND PLEASE READ THIS PART, when I returned home I noticed my credit card had a transaction made for tickets to a theme park in Hong Kong. It was only after I retraced my steps on Google maps to find this TI centre and read the reviews that it all clicked what had happened. The man targeting tourists in the street, I now know his motivation. There is no such thing as a good deed in delhi.
    6 people found this review helpful 👍

  • 1/5 Donough F. 6 years ago on Google • 5 reviews
    Stay away from this company they will rip you off at every corner. They will show you photos of hotels they plan to book you into and when you arrive you will be staying in horrible dirty accommodation and paying way above the going rate. We had a driver for part of the trip who robbed us he stole a mobile phone out of my wife's bag while we were eating. They will bring you to all the most expensive places to eat as they are on commission. Our driver tried to rip us off by trying to charge us for a free fort trip by offering a guide for FREE when told repeatedly we didn't want to pay for a guide he told us no problem it was for free the government pays for the guides. We tipped the guide at the end and were told we didn't pay enough by our driver and we needed to pay him more.. when we would not pay the FREE guide more after the trip they all surrounded us and tried to use scare tactics to get us to pay. They booked us in accommodation far from all the tourist attractions. Half way through our trip we can back to dehli from the north we went to their office told them our concerns we asked for a partial refund and were told no. We planned to do the rest of the trip independently as our first weeks experience was so bad but were taken upstairs to their office where we were promised that the rest of the trip would run smoothly. This is where we were given the driver that did all of the previous mentioned incidents. Needless to say the trip went from bad to worse and this company was solely responsible for everything. The only plus I have to say is that one of the employees in Delhi manged to get the mobile phone returned to us and apologized for the actions of his driver who I bet is still working for them.. just another day and another tourist ripped off for theses gangsters.
    6 people found this review helpful 👍

  • 1/5 Henrik Csaba H. 5 years ago on Google
    Horrible company! Avoid these guys by all means! Massively overprized, very bad quality services. It was a nightmare to travel with them. They are a shame for India and Indian tourism.
    5 people found this review helpful 👍

  • 1/5 Danielle J. 1 year ago on Google • 40 reviews
    This whole place is a scam and they are very convincing. We were stopped by “security” in our tuk tuk on the way to the hotel after landing in Delhi and were told the city centre was all closed due to pollution and covid. We were then taken to this tourist office where they fake called our hotel twice and the guy on the other end of the line told us our hotel was shut and we couldn’t stay there. Turns out none of it was true! Thankfully we didn’t part with any cash but this was a very smooth and sophisticated scam system!
    4 people found this review helpful 👍

  • 1/5 Andri R. 5 years ago on Google
    (Translated by Google) TO AVOID!!!!!!!!!! These people are thieves, escros !!!!! They have an elaborate plan to swindle the tourists, My wife, my baby of 1 year and a half and I am going to take the train from New Delhi to Agra today, at the time of going to the ticket office, an Indian came approach us by telling us first of all that we were wrong station, he wanted to be nice to give us information and gain our confidence, then he tells us that the station is located further south of delhi, and that to book it is easier for us to go through the tourist office, do not want to follow it, we are telling him anyway that we will take the 13:20 train knowing that it was 12:50. He tells us it's too late because the boarding gates were already closed. He managed to convince us to take a taxi to his tourist office. We realize that he has been ambushed, in fact there has never been a tourist office but a travel agency. Arriving at the travel agency the employees try to be as friendly as possible with us by offering sweets to our son. He locks us up in an office, the employee looks for unseen trains, saying every time it's complete. and that the price of trains is 50 euros for 2 people in first class, for the final we offered a taxi to 100 euros. We had to accept the taxi it was 14h30, it was already 1 hour we were in his office. As we boarded the cab, we realized we were ripped off. Conclusion, I formally advise against going to this fake tourism office which is actually a travel agency. THIEVES !!!!! (Original) A EVITER!!!!!!!!!! Ces personnes sont des voleurs, des escros!!!!! Ils ont un plan élaboré de toute piece pour escroquer les touristes, Ma femme, mon bébé de 1 an et demi et moi allons prendre le train de New Delhi a Agra aujourd'hui, au moment d'aller au guichet, un indien est venu nous aborder en nous disant tout d'abord qu'on s'est trompé de gare, il voulait être gentil pour nous donner des informations et gagner notre confiance, ensuite il nous indique que la gare se trouve plus au sud de delhi, et que pour reserver il est plus facile pour nous de passer par l'office de tourisme, ne voulons pas le suivre, nous allons lui disant quand meme que nous allons prendre le train de 13h20 sachant qu'il était que 12h50. Il nous dit que c'est trop tard car les porte d'embarquement étaient deja fermées. Il réussit donc a nous convaincre de prendre un taxi pour son office de tourisme. On se rend compte qu'il sou a emmene dans guet-apens, en fait il n y a jamais eu d'office de tourisme mais une agence de voyage. Arriver a l'agence de voyage les employés essayent d'être le plus sympa possible avec nous en offrant des bonbons a notre fils. Il nous enferme dans un bureau, l'employé cherche des trains inéxistants en disant a chaque fois que c'est complet. et que le prix des trains est de 50 euros pour 2 personnes en premiere classe, pour au final nous proposé un taxi à 100 euros. On a du accepter le taxi il était deja 14h30, ca faisait deja 1 heure qu'on était dans son bureau. En montant dans le taxi, nous avons compris qu'on s'est fait arnaquer. Conclusion, je vous déconseille formellement d'aller dans ce faux office tourisme qui est en réalité une agence de voyage. VOLEURS!!!!!
    4 people found this review helpful 👍

  • 1/5 Laura 5 years ago on Google
    Tho is NOT the International Tourist Bureau nor from the goverment. A men approached me on the train station pretending to be a worker from there and then gave me this address. When we got there they tried to scam us saying that buying a 6 ticket train pass was the only way to get a seat for a exaggerated price.
    4 people found this review helpful 👍

  • 1/5 Thea M. 4 years ago on Google • 8 reviews
    AVOID THIS PLACE! We went to the train station to try and book tickets we knew were available online but could not book due to having an international bank card. We were shepherded into a tuktuk and told we had to book them here. We knew exactly what trains we wanted and have done this many times in the 6 weeks we've been in India. We were rushed into a back room and quickly told that none of the trains we wanted (2 weeks in advance) were available and there were no other trains we could take. We were then told that we should have known to book sooner (we had explained that we needed these trains as our flight had been cancelled). The man we dealt with was rude and completely unhelpful in any way. We showed him that the tickets were available online but he bluntly dismissed this saying they were booked and simply told us to get buses. We left confused as to why tourists would be sent to a reservation office that seemed determined to be as unhelpful as possible. Do not listen if you are told to go here to book tickets - we got the exact tickets we had seen online elsewhere (at the travel desk in the Gold Regency Hotel) with absolutely no hassle whatsoever, take your money there instead.
    3 people found this review helpful 👍

  • 1/5 Yassin N. 4 years ago on Google
    SCAMMERS! DON’T BELIEVE ATUL ANAND PANDEY, he is the one who scammed us!! This is not a government office!!! And don’t believe the reviews from local guides either, they work directly with DTTDC. Foreign tourist beware of DTTDC, they will scam you if they can. And probably the scam will be done in different ways, so watch out. I’ve met more travelers that were scam by DTTDC. In our case, we were sent there from one of his “commisioners” in Delhi Metro station. He told us that our Homestay area was closed because of some protests and that we needed a permission from goverment to enter the area which was secured by police, all this wasn’t true. When we arrive to DTTDC, they inmediately told us we should leave Delhi and book a taxi with them at a great price guaranteed by government. The DTTDC agent called our Homestay and told them to tell us we should leave the city and that there is no other hotel or hostel we could book because they were all in the protest area. We insisted and told the DTTDC agent to help us search for another hotels in Booking, so he was calling each hotel before we could talk to them, probably telling them what they should tell us. Then, each hotel was advising us to leave the city with a taxi. Some hotels even told us there is vacancy when we could see perfectly how many rooms were available in Booking. I don’t even think he wa actually calling any hotel, probably he just called some of his friends. In the end, due to lack of options and all the danger that the DTTDC agent awarned us if we stayed in Delhi, we agreed to pay a taxi to Agra. Here, we talked with others travelers that were scammed by DTTDC. It is a shame that a governmental tourism agency scams people with impunity, so we should let everybody that they are not reliable people and just scammers. So please guys, watch out, never book anything with them, don’t even allow them to talk to you because they will make anything up to make believe their story. In case you suffer this kind of scams from official tourism agency, contact your embassy to put some pressure on them and if you are lucky you’ll get your money back, so far we are not that lucky but we’ll continue denouncing in all social media the DTTDC scam agency.
    3 people found this review helpful 👍

  • 1/5 Natalie G. 4 years ago on Google • 65 reviews
    *ANOTHER SCAM STORY* Our story is the same as most others in this thread. We were directed here by a man we'd met on the street who told us to visit this "Department of Tourism" office to get maps and help us plan our trip. Even though we'd already done our research and knew where and how we wanted to go, we thought having some additional insight couldn't hurt...what a waste of 45 minutes. The guy in the office seemed nice at first and told us he would lay it all out for us, but it was ultimately our decision which to choose. When we told him we were set on taking the train, he tried to show us that all of the routes we wanted were booked already and unavailable to us; he also told us that we were not allowed to book the General Quota (which was wrong). This was all to try to get us to book a private driver for $250. He started getting annoyed with us when we told him that we wanted to look on our own. We ultimately left, went to a coffee shop, and found the trains we wanted online. Booking through IRCTC is a little annoying as the website is temperamental, but at least we got a fair price for the exact train we wanted. After leaving here, we stopped in another "tourism office" to get a map and quickly realized it was the same type of scam. The man got pretty angry when we insisted we simply wanted a map and wanted to leave. Stay AWAY from these places - if it seems scammy, it probably is.
    2 people found this review helpful 👍

  • 1/5 Giovanni F. 5 years ago on Google
    This is not a tourist information center. They stopped us in the street and tried to cheat us telling us that there were no trains because of a big accident but it wasn't true. They were just trying to make us change our plan to sell us a packet.
    2 people found this review helpful 👍

  • 1/5 K T. 5 years ago on Google
    Dangerous for women!!! A friend booked there, because she thought it was the government agency. Ended up being booked with a friend of the tour operator instead of the family homestay she asked for. She was several time harrassed by the pushy landlord. Also, received calls at 11 p.m. by the tour operator of the so called dehli tourist information agency.
    2 people found this review helpful 👍

  • 1/5 louis P. 5 years ago on Google
    SCAM !!! STAY AWAY !!! All of those so-called government agencies are fake and they will try to sell you incredibly expensive tours. Even if they appear to be nice in the first place, don't let them lure you. All they want is to ripp you off. If you are looking for a train ticket, The ONLY place you want to go is inside of the train station, first floor, there is a specific office with counters for tourists. Don't go anywhere else. There are scams everywhere, even inside of the train station. Don't listen to anyone untill you get to the FIRST FLOOR INSIDE OF THE TRAIN STATION. Safe travel to you all !!!
    2 people found this review helpful 👍

  • 1/5 Viktor M. 4 years ago on Google
    SCAM! Deliberately lying to tourists at New Delhi railway station and trying to push you into booking a Private driver for short trips
    2 people found this review helpful 👍

  • 4/5 sreejith m. 5 years ago on Google
    Location in cannaught place Delhi near hanuman Mandir.It provide tourist service by Delhi government.
    1 person found this review helpful 👍

  • 5/5 Ant m. 4 years ago on Google
    This is a genuine govt approved tourism agency, not a scam. I was recommended to this agency by my hotel's tour desk becos it doesn't do tours for solo. (Location: opp Shivaji stadium metro) Prices are unbelievably cheap.I took a day tour of Delhi. Less than 500 rupees covering 7 itineraries! Almost all clients are locals from different parts of India. Only I and another guy from Mauritius are foreigners. Tours are conducted in English, with 2 guides. Bus is huge and a/c. Very comfortable. Staffs are honest and reliable. You can also make bookings online!👍👍👍
    1 person found this review helpful 👍

  • 1/5 xiaoyan d. 5 years ago on Google
    (Translated by Google) This is a travel agency, and almost all travel agencies in India are liars. (Original) 这是个旅行社,印度几乎所有的旅行社都是骗子。
    1 person found this review helpful 👍

  • 4/5 Lucas D. 4 years ago on Google
    Very good. The local sightseeing tour is interesting (if you don't have much time to spend in Delhi)
    1 person found this review helpful 👍

  • 4/5 Sunil K. 4 years ago on Google
    It's was good plac, i go here randomly and watch in Google map there is lots of bad review and also this location have no images so i update the photos..
    1 person found this review helpful 👍

  • 1/5 לירן �. 4 years ago on Google
    Scam!!!! Don't believe the "‎stewards" in uniforms on the train station that try to tell you that your train got cancelled, and that you need to go to the Dttdc Office so they will transfer your ticket for a new one. We did a double check and asked several times about the train and it didn't cancel.
    1 person found this review helpful 👍

  • 1/5 Everything_kim D. 4 years ago on Google
    (Translated by Google) It is the shop of the gingerbreader for the young ginger ability. (Original) 영깅능 상깅꾼의 상점입닝당.
    1 person found this review helpful 👍

  • 1/5 Tnb F. 4 years ago on Google
    (Translated by Google) It is a scam. It is a rip-off. I was raped. Pretty clever. Anyone who can speak Japanese with a computer or telephone is a lie. (Original) 詐欺です。ぼったくりです。ぼったくられました。かなり巧妙です。パソコンも電話も日本語話せる人も嘘です。
    1 person found this review helpful 👍

  • 1/5 Florin Y. 3 months ago on Google • 13 reviews New
    Closed for good, there's a note sending you 100 m further to another info point. About working hours, it's not 24/7.

  • 5/5 PShankar A. 5 months ago on Google • 5 reviews
    Impressed by Hospitality & itenary coverage by DTC delgate..and best service for price paid.. In effect its value for money...Lunch@TDC was average, at DasPrakash hotel it was awesome..rest all r fine..Truly enjoyed Agra trip!!

  • 5/5 Bhojraj B. 3 years ago on Google
    Railway staff is very supportive.

  • 1/5 Renato G. 1 year ago on Google
    It’s a scam as everyone said. If you pay, contact your bank and the police

  • 1/5 Kuba W. 4 years ago on Google
    Ehhh... disaster. We thought that local people were trying to help us near the train station. Probably it was just a one, long chain of scammers:/ stay away from this place or you waste a lot of money for a very poor quality of trip

  • 1/5 Jay H. 4 years ago on Google
    As mentioned, anyone who offers to take you here is a scammer. You don’t need a special pass to enter the most touristy part of the city as the AutoRickshaw drivers will have you believe!

  • 1/5 Vlad S. 4 years ago on Google
    Two guys were trying to tell us that our train got cancelled and that we should go there on "government tuktuk" to exchange the tickets. The train was fine. Look at the screen with timetable or ask railway staff to get reliable information

  • 1/5 Rex L. 4 years ago on Google
    It’s a totally prank

  • 4/5 S K. 4 years ago on Google
    Good for sightseeing tours .. recommended

  • 5/5 Prabir P. 4 years ago on Google
    Good for booking conducted tour.

  • 5/5 Soma R. 4 years ago on Google
    Thanks all

  • 5/5 Junghun C. 4 years ago on Google
    (Translated by Google) Very friendly Delhi Tourism Board Booking Center !! The guided Indian friend talked so well that it was a fun tour. Great value for money Deli City Tour and Taj Mahal Tour !! Go! (Original) 너무너무 친절한 델리관광청 예약센터!! 가이드 해준 인도친구가 너무 말을 잘해서 재밌는 투어였습니다. 가성비 정말 좋은 델리시티투어와 타지마할 투어!! 고고하세요

  • 5/5 Taigar K. 4 years ago on Google
    Very nice

  • 1/5 liran t. 4 years ago on Google
    Scam!! Avoid this place!

  • 5/5 Abhishek K. 4 years ago on Google
    All the DTTDC staffs received us really well, from the time of booking to travel. We booked for a city tour and Agra tour from DTTDC. The first day of the tour was really awesome and our guide, Mr. Jitin was really impressive and professional. He handled the crowd who was somewhat nuisance and not keeping track of time really well. We were impressed by his management and him explaining about every locations. It was really easier to conversate with him regarding any questions we may have on the way. The Agra tour with another guide was though good was a bit disappointing because of tasteless expensive food at Priya restaurant and spoiled the mood for the trip. Priya also lacked the authentic taste of India and when we told the guide he was like it was so to cater to other foreigners taste. We also know that restaurant should cater to every taste buds but losing the taste of actual foods and butter roti which did not taste like butter and felt more like oil poured over should not be for so much cost for which the guide was defending. It was more like cashing out money from tourist. Then the guide felt more like a broker than the guide for us. The 5rating is for Mr.Jitin's contribution and dedication. Thanks again

  • 1/5 J. B. 4 years ago on Google
    Scam!!!

  • 1/5 Yoann P. 4 years ago on Google
    Scam avoid this place. Yes you can book yourself train tickets online with international credit card. This people are liars

  • 1/5 Mario �. 4 years ago on Google
    (Translated by Google) Avoid this site !!!! Fraud!!!! (Original) Evitar este sitio!!!! Estafa!!!!

  • 5/5 Farid K. 5 years ago on Google
    The real place for tourists that run by government Excellent service and reliable

  • 5/5 Rajeev B. 5 years ago on Google
    City tour was well organized

  • 5/5 Amrit P. 5 years ago on Google
    Nice Cooperation

  • 5/5 N. RAJA I. 4 years ago on Google
    I tried reserving Railway Tickets online Using IRCTC App you have far greater chances of losing your money than actually booking a Railway ticket. IRCTC is employing India No 1 Fraud Bank which is also a Private Bank for authentication of your Username and password..I tried Twice to book my tickets using the App, but lost my money on both occasions. What happens is when you are trying to book your tickets, money is immediately deducted from your Bank account and that's even before your Ticket booked. And then you are taken to a authentication page, not withstanding that your credentials are correct, authentication never happens. Best part of the story is that you lose your money. Google - Rs 55,000 Crore Air India Scam

  • 1/5 momo m. 4 years ago on Google
    this place is a scam. Mr Shafiq if you’re reading this the money you’re earning from scamming people is NOT HALAL and will hopefully get back to you in one way or another. Good luck with your prayers you thief.

  • 1/5 cml489 4 years ago on Google
    Avoid at all costs. If you end up here you’re being scammed. These people are illegitimate liars

  • 1/5 Татьяна �. 4 years ago on Google
    (Translated by Google) Horrible place (((Trying to breed for money (Original) Ужасное место((( Пытаются разводить на деньги

  • 1/5 sam m. 1 year ago on Google • 2 reviews
    Complete evil scam. Multiple people are clearly involved as a man stopped me at the train station and shepherded me to a tuk tuk who then drove me to this office. They said Delhi was “locked down” and with me having no data or reception, I was out of options. I was forced to book a taxi outside of town that they overcharged me by double. It is a disgusting operation being ran here, and I hope you never have the fortunes I had by running into these vile, terrible, and horrible people. The government needs to shut this place down immediately.
    8 people found this review helpful 👍

  • 1/5 Michael T. 6 years ago on Google • 2 reviews
    I will start by saying I never used this company, however we were lured here by a very friendly, well dressed, well spoken street agent who started up small talk with us at a coffee shop. He gave an elaborate story about his home town, job, partner etc to win our trust. He gave us lots of “insider” travel advice and told us about these new rail passes and travel passes the government was issuing. He offered to lead us to the “official government India ministry of tourism office” on his way to work. Then he lead us down an alley to a dingy shop front and we knew we’d been sucked in. We were all but pushed inside by a gaggle of men. once we were in the street agent stuck around and obviously knew all of the other men in there. So much for being on his way to work. We felt very outnumbered- 2 to maybe 6 or 7 men - and had a hard time convincing them to let us leave. We ended up having to make up an elaborate excuse to get out of the office and they still tried to put us in their personal “taxi” to drive us back to our hotel. We took off on foot and the original guy then followed us for about 15 mins “concerned” for us. It was a bit scary. I don’t know what sort of service they give if you buy from them - if any - all I know is they rely on lies and scams to get you in their office and are pretty intimidating and unwilling to let you go easily. Watch out for any men on the streets of Delhi carrying 2 phones or purporting to know where the “real” ministry of tourism office is.
    6 people found this review helpful 👍


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