New Haven Inn image

New Haven Inn

Hotel

Warm rooms in a down-to-earth hotel offering complimentary breakfast & parking, plus an indoor pool. People often mention room, stay, hotel, rooms, night, stayed, time, work, bathroom, staff,


Address

100 Pond Lily Ave, New Haven, CT 06525, United States

Website

www.newhaveninnct.top

Contact

+1 203-387-6651

Price rating

US$59/night

Rating on Google Maps

2.20 (356 reviews)

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Featured Reviews


Frequently mentioned in reviews: room (34) stay (14) hotel (13) rooms (11) night (9) stayed (9) time (9) work (9) bathroom (8) staff (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Beata J. 10 months ago on Google • 8 reviews
    We saw two rooms. Both were filthy. Floors had loose trash and debris. Bed comforter was covered in white stains that appeared to be bodily fluids. There was a spider between bedsheets. Couch was ripped. Door had a hole in it and had to be forcefully pushed in to be opened. We arrived after midnight and there were shady individuals just hanging in their car in the parking lot. We requested a refund and left. The front desk agreed to issue a refund and then never did. We did not spend the night there and did not get our money back despite many attempts.
    8 people found this review helpful 👍

  • 3/5 Lexx 6 months ago on Google • 344 reviews
    One of the worst hotels I've ever stayed in. The district is fearful and it's difficult to get there by bus! You should avoid walking there alone during dark time of the day. The building is old and needs renovation. Lobby and corridors are dirty. The only positive point I can admit is clearness of my room. It was really nice for that price. According to my reservation there should be a king size bed in my room, but the bed was twice smaller. There was no table in that room and celling light didn't work.
    4 people found this review helpful 👍

  • 1/5 JT K. 10 months ago on Google • 7 reviews
    The only good thing I can say about the hotel is that the door lock worked. To say the facility was filthy would be an understatement. Based on what we saw, the only pictures on the hotels website that are accurate are the outside of the building. Or the inside pictures were taken few decades ago, but not recently. There was no WIFI, none. The TV didn't work, lights over the bed did not work, the comforters on the bed were stained and smelled, one pillow on each bed. No bath towels, although there was a single bathmat sized towel and two wash cloths, I guess we could have shared between the three registered adults. Long-term tenants had dogs that had pooped on the artificial turf in front of rooms which had been crushed into the turf which added to the general aroma, and I am sure was tracked into the rooms if they were cleaned. One of the sinks did not drain, no microwave, no trash cans, and the private bathroom was private since they put ducttape over the hole that was scratched into the privacy paint. Just beware of what the hotel is.
    4 people found this review helpful 👍

  • 1/5 Katie H. 6 months ago on Google • 49 reviews
    I’m not sure how this business is still in operation. How hasn’t the local police or about them down knowing what goes on? At check in the front desk man told us he was only going to take cash after we already had a confirmed reservation with a card on file. He said his car machine was broken and there was an ATM right behind us. After a few minutes back and forth, through the glass incasement in the lobby he said he could take the card. Another guest also staying there was telling us about the happenings at the hotel. Most of which you can find by googling “New Haven in Crime.” Which leads me right back to my first question … how is this place still operating?
    2 people found this review helpful 👍

  • 1/5 Erika E. 1 month ago on Google • 182 reviews New
    Absolutely horrible! The lights wouldn’t turn on, tv wouldn’t work. I got stuck in the bathroom and to top it off, we were so grossed out we checked for bed bugs and under the mattress was a crack pipe! I felt so unsafe there. We stayed about 2 hours and left. I would never spend the night there!

  • 1/5 Breanna B. 4 months ago on Google • 6 reviews
    DO NOT COME. I came as a single female and the first room I was offered, room 135, did not close from the inside. The front desk gentleman said to go to room 130 and it was dirty, old, and I could see through the door while it was closed.
    2 people found this review helpful 👍

  • 1/5 Dapinga L. 10 months ago on Google
    This is a dangerous place to stay. Lot's of crime and drug activities. The rooms were absolutely disgusting. bugs stains in the linens and carpet. And cars are not safe being parked overnight
    2 people found this review helpful 👍

  • 1/5 Tren'na-Rene' Soares (. 10 months ago on Google
    This place don't need to in business they hit water don't work change rooks heat didn't work and then gave me friend hard time about a refund there was no towels for body hands nor was there tissue and let's not talk about the ppl who just being around there in living there it's not safe environment for yourself and they Cleary don't care about you all they want is the money there no hotel Hospitality And I was there a couple years ago due apartment change and about a couple of ago this place would be my last choice even when it was free
    2 people found this review helpful 👍

  • 1/5 Meli O. 2 years ago on Google
    while I was seven months pregnant with my son they put me in a room near the pool where it had roaches and spiders and when I complain the higher up or the manager has said they was not supposed to put me in that room because it was going to get fixed and they got in trouble so the next day they put me in a better room and on the first floor because I wasn’t able to go up and down the stairs where I was in the second floor and they never provide me with a refrigerator unless I told them i was going to the higher up to complain about the service or I was going to take them all to court. The next day I was moved to the first floor with a refrigerator!!
    2 people found this review helpful 👍

  • 1/5 Olivia C. 1 year ago on Google
    Do not stay here. They assigned us a room with a HOLE the size of a BASEBALL in the door. A hole with complete visibility into the room and someone could easily reach through and open the door from the outside. Absolutely insane. Not to mention it looked like the bathroom was last cleaned in 1990. Stay far away.
    2 people found this review helpful 👍

  • 1/5 Tara H. 5 years ago on Google
    This place is not worth staying at. It smells it's dirty the none smoking room stunk of pot and ciggertt smoke, they really need to update the inside. That's just some of the stuff for the room outside is just as bad. There is trash all over look like it's a drug den and a place to buy sex. Will never go back there or send anyone there
    1 person found this review helpful 👍

  • 1/5 Amelia C. 5 years ago on Google
    This place is a crack head hotel. The place smells of urine. It is falling apart and is one of the worst places I have ever stayed. This place should be condemned. I can not believe they are still allowed to operate.
    1 person found this review helpful 👍

  • 2/5 E K. 1 year ago on Google
    Staff is very very rude pounding on doors before check out to make sure you leave on time. Way way over priced paid like $95 for a room at 4am when there was a lot of vacancy. My room had no working TV, hair in tub, rude staff interupting my visit and they never gave me my ID or card back when I paid I had to go back and ask once I realized I didn't have it. Never would go back unless it was $45 a night tops.
    1 person found this review helpful 👍

  • 1/5 Chris G. 5 years ago on Google
    I wouldn’t even give this place one star. Very rude people, rooms are absolutely disgusting. I couldn’t even take a shower because it was cached with mold. People are knocking on your door 15 minutes before check-out time to get you out as soon as possible. To top it all off, I was asked to leave and was refused another night stay because of the fact my car was registered in the state of Maine.... they asked me to leave even though I had already payed for that night. I will NEVER come back here again. I am now staying at the Regal Inn. And the rooms are FANTASTIC, for only $2 more. The people are very nice, the rooms are clean, I will come here from now on.
    1 person found this review helpful 👍

  • 1/5 Ebony T. 1 year ago on Google
    Payed for a over night but only stayed for a couple hours they gave us a double bed one bed bigger then the other...It was two of us one towel two wash cloths no hand towels but I guess when u go cheap u get cheap..Had to pay extra because of the time we checked in smh
    1 person found this review helpful 👍

  • 1/5 The Platano F. 1 year ago on Google
    If I could rate this place negative stars I would and they lucky I can’t post pictures, I had to have my room moved three times and each time was worse the fridges are filled with dirty stuff the microwave doesn’t work I didn’t even feel safe to pee on the toilet which by the way my seat wasn’t even attached to the toilet, they just want your money only one lady was super nice and helpful everyone else just looks at you like your the problem. Also the bed are older than your great great grandparents the drawers not even cleaned out. I found flip fops Legos flies coming from no where literally was scared to sleep convinced that they literally just reuse the same sheets without even washing them because in my first room there was literal old cigarette ash on the bed filthy disgusting place
    1 person found this review helpful 👍

  • 1/5 Rai L. 8 months ago on Google
    ***********BEWARE VERY DISHONEST PLACE********** Drug infested complex, was stuck in a room that was under construction, called a week in advance a reserved a 1st floor room due to being a 100 percent disabled veteran and when i got there they told me there were none available, Fixture had no bulbs, No towels , refrigerator had no handles on it, toilets were leaking tubs were not finished had big gaps, there were big patches in walls and ceilings, air conditioning had spray foam to seal them, blinds would not close They were numerous fight in parking lots, people were smoking crack and carrying on all hours of the night, front desk promised to have maintenance person bring thing to help accommodate never showed up ended up leave next day, they refused to refund money had to file dispute with Expedia and since they change your credit card on site and do not go through Expedia you have to file complaint directly with Credit card Company ***********BEWARE VERY DISHONEST PLACE**********
    1 person found this review helpful 👍

  • 1/5 dawn h. 1 year ago on Google
    I couldn't believe how run down this hotel has become. Oh my goodness! I'm judging this book by it's boarded up buildings, and unkempt grounds and people hanging out smoking drinking and doing car repairs. I felt uneasy waiting for the person that was picking up there. 👎🏿👎🏿
    1 person found this review helpful 👍

  • 1/5 Lil G. 5 years ago on Google
    This place is disgusting. Insects and it smells. I wouldn't walk around in my socks. The bathroom had no door knob. I think 1 star is too much.
    1 person found this review helpful 👍

  • 3/5 Jesslyn 1 year ago on Google
    This place is dingy but it’s kinda cool because everything is so outdated it’s like you’re in a cheap motel from the 80s or something. Haven’t found bugs either. My only issue is they wouldn’t give us more than one towel?

  • 2/5 Jovan G. 6 years ago on Google
    Not worth the price

  • 3/5 Deb L. 6 years ago on Google
    Cheap what I was looking for

  • 4/5 Jalyn O. 7 years ago on Google
    Its cool

  • 1/5 Luc W. 7 years ago on Google
    (Translated by Google) Bathroom not clean. (Original) Salle de bain pas propre.

  • 1/5 Rodolfo A. 7 years ago on Google
    Place is not clean. First room given had window that would not close, a safety concern. Towels were threadbare, no hot water. General decore was very old and unkempt.

  • 3/5 Margueritta C. 7 years ago on Google
    Just a place to stay if coming in from out of town

  • 4/5 Stephen V. 7 years ago on Google
    No drama this way

  • 2/5 Amy p. 2 years ago on Google
    Looking to visit what could be a horror movie set? Well u found it. Rooms are not clean.drug use. And only reason 2 stars is pets are allowed and staff is very nice

  • 1/5 kimberly j. 1 year ago on Google
    This place is like hell on earth. Nasty dirty,smelly rude people that work there. Liers not at all like the pic but look close it's bad. Nothing against the homeless cause it can happen to anyone but speak up u don't deserve the way they make u live there same on them

  • 1/5 Chris J. 1 year ago on Google
    I had to clean the room. The wifi socks and the beds 🛌 have burnt holes..

  • 1/5 Richard B. 1 year ago on Google
    This is a run down , shabby and sub-standard property that may be less costly to spend for a room but not worth it nonetheless.

  • 1/5 Eric K. 1 year ago on Google
    This place is something out of a Wes Craven film. I figured maybe they were doing renovations? My room... Couldn't throw the deadbolt on the door. There was also a gap you could see through. The curtains were half hanging. There was no heat whatsoever in the bathroom. I can keep going...

  • 1/5 Ann G. 1 year ago on Google
    I was there visiting someone living there. The rooms are disgusting. The bathrooms have tubs filled with cigarette burns and the toilets are discolored inside the bowl. Orange and green tie die situation. Absolutely should be closed. One more thing microwaves thrown from the upstairs over the railings by their patrons is down right dangerous.

  • 1/5 John Z. 1 year ago on Google
    I wouldn't stay there if You paid for the room and paid me to stay. Best word for it,,,a dump no tell motel. Nothing nearby except Merritt parkway for fast get away from this dump

  • 1/5 Maggie S. 1 year ago on Google
    Staff was very friendly husband and I were there for one night due to traveling. We got bit up from bed bugs . I do not recommend the bed bugs alone made the experience horrible

  • 2/5 Maura C. 5 years ago on Google
    Even for "flea bag motel", this spot manages to disappoint. Knowing what I would be getting for the price, I had realistic expectations. However, I can say I have been in abandoned buildings that were nicer. To their credit, we were in the smoking area, which seemed to be their worst building. They may have other inhabitable buildings on the surprisingly large campus but the dark, shabby room I stayed in had a damp, moldy carpet throughout, no side lamps, and excessively worn linens of questionable cleanliness. The only saving grace was the bathroom, which seemed to have been recently remodeled. I was afraid to put anything lower than the top of the entertainment center, and never took my shoes off. I give this place 2 stars instead of one because I did not actively see any bugs, get any bites, and didn't end up bringing bedbugs or fleas with me when I left. I would definitely try them again in one of the nicer buildings, but the crumbing excuse for a structure my room was in wasn't worth it in any respect. Somewhat surly staff, but they have to deal with the dregs of society here, and have probably lost faith in humanity. As a result, it was very apparent that everybody minds their own bussines, so you can do your dirt privately. Can't beat the price, though. They also offer hourly rates, so if you don't mind all the gross stuff, you could probably have a good time here. Although I would HAVE to be high to go back to that room. LOL

  • 1/5 Manal F. 5 years ago on Google
    Very Old but can be acceptable. Morning reception was rude. Although my booking was including breakfast, reception lady clark said today we do not have any breakfast. I informed her that my online booking confirmed breakfast for us (family of four people) which is further reconfirmed by the motel reception man at time of cheakin. She said today we don't have. Then, I insisted to talk to her manager she refused. I stayed in front of the reception disk for ten minutes. She was embarrassed and went inside bringing some leftover from yesterday breakfast. In general, the motel and it's service is not recommended.

  • 5/5 AL I. 5 years ago on Google
    In this particular area of your Haven theolum e are oapproximately four or five motels and in my opinion the New Haven Inn is by far best that I have to stay that so far. The rooms are alway clean and sanitary. The staff is also very helpful ùqand friendly. The staff 9m?kalways willing to go above a 0year and beyond

  • 1/5 Melyssa P. 4 years ago on Google
    Why isn't this place shut down Absolute Pathetic

  • 3/5 Federico C. 5 years ago on Google
    A very simple motel. Clean sheets and towels. Very cheap.

  • 1/5 Michelle R. 8 years ago on Google
    STAY AWAY!!!! This place was so disgusting... So so dirty!! Bugs and dirt in EVERY corner, all plug face plates were filthy, toilet dirty, shower unbelievable.... Could not think about standing in there. I was forced to take a "bath" out of the sink. We would of left but we were told we couldn't get our money back unless we call the corporate office so we moved to three differant room...yuck!!! Of course, no one was in at 9pm at corporate and my husband was out of hours to drive. This place by far was the worst place I have ever stayed!!! Stay clear...

  • 1/5 choco R. 5 years ago on Google
    This place is horrible....smell like urine, shower was not working, no lights in the bedrrom area, curtains didnt work....dont you ever stay at this place........

  • 2/5 L. B. 6 years ago on Google
    The econo lodge is a ok place if u need somewhere cheap to go. Better upgrades on their pipes is needed as I was in a room where the toilet started running out from the bottom. Had to move downstairs where I witnessed somebody pulling a gun out and pointing at another person right above my room.i informed them that they need security there but they don't care about anybody's safety and well being other than theirs, as long as u pay the money. (UNACCEPTABLE BUSINESS OPERATIONS) I WOULDN'T RECOMMEND THIS PLACE TO ANYONE I KNOW OF..

  • 1/5 Latrese B. 9 years ago on Google
    Absolute garbage and a rip off!!! This is a disgusting, dilapidated, raggedy hotel. The room smelled like smoke (non-smoking) there were cobwebs in the corner of the bathroom, one of the rooms had plywood on the window. I immediately cancelled and they told me my card wouldn't be charged. Lo and behold, a week later the charge is still there, then they tell me it's my fault because I booked through Expedia. No one ever told me that anything had to be done through Expedia. This is a real rat trap run by the like!!! In addition, the hotel where we stayed said that this dump is located in a dangerous area. DO NOT stay here!!! Stay in your car first.

  • 1/5 Lori B. 4 years ago on Google
    The most unprofessional and unclean facility I have ever paid for...

  • 5/5 Brenda O. 4 years ago on Google
    This is my second time staying in this Hotel. It's aways my dream hotel. Nice location, great service, helpful staff with a lovely smile! I’m coming back!!

  • 1/5 ich nun w. 4 years ago on Google
    (Translated by Google) We arrived there at night had nowhere more and got this "hotel". Oh my God ! Only the next morning we knew it was a mistake. I can not list everything - that would become a book. The rooms are partly rented to drug addicts permanently. With us in Germany one would close this hotel immediately !!! If you love your health, do not settle here! (Original) Wir sind Nachts dort angekommen hatten nirgends mehr was bekommen und haben dieses „Hotel“ genommen. Oh mein Gott ! Erst am nächsten Morgen wußten wir es war ein Fehler. Ich kann garnicht alles aufzählen- das würde ein Buch werden. Die Zimmer sind teilweise an Drogensüchtige dauervermietet. Bei uns in Deutschland würde man dieses Hotel sofort schließen !!! Wem seine Gesundheit lieb ist der sollte sich hier nicht nieder lassen!

  • 1/5 suvrakanti 4 years ago on Google
    The toilets keep getting choked. And then the staff on Sundays are not helpful at all. But guess at the price you pay this is the service expected.

  • 1/5 Anji A. 4 years ago on Google
    👎👎👎

  • 1/5 Scott T. 5 years ago on Google
    Indeed I have found the location where humans dignity goes to die😢 they absolutely should have payed me to stay there as everything had to be wiped down before use🤮 even opted for perhaps smelling our own funk to the next location rather than stick even one toe in tub. Fortunately we made it there nose in check🤭🤫 apologies for the graphic photos found there😬

  • 1/5 Jenn B. 6 years ago on Google
    (Translated by Google) Suxka (Original) Suxka

  • 1/5 Dorene J. 5 years ago on Google
    Gross. Dirty gnats, roaches

  • 1/5 HoleShot 8. 6 years ago on Google
    Place was a dump. Needs an overhaul badly. And the area I went to was bad

  • 1/5 Benjamin H. 5 years ago on Google
    Got here around 2 AM and didn't have reservations. Couldn't get in because the lobby was locked which is okay, because the whole place smelled like marijuana.

  • 3/5 Victor K. 5 years ago on Google
    Not the best place to stay but simply an okay place.

  • 5/5 Ruben Englaberto Collado A. 5 years ago on Google
    (Translated by Google) Excellent (Original) Excelente

  • 1/5 dusty d. 5 years ago on Google
    I just called and asked what there rates were for weekly and they was rude as can be. Just said we can't accommodate you and straight hung up on me.

  • 1/5 marlon p. 5 years ago on Google
    Dirty place

  • 1/5 Allison 5 years ago on Google
    should be condemned

  • 2/5 Brian R. 5 years ago on Google
    The hotel the sheets where very tin there was a spider in bathtub the room smell like cigarettes the pool is closed . The dresser where broken Tv was antigue

  • 1/5 Tammy D. 5 years ago on Google
    Very loud people

  • 1/5 Donna J. 5 years ago on Google
    Disgusting units. Dirty

  • 1/5 Jennifer J. 5 years ago on Google
    Scary

  • 4/5 D P. 5 years ago on Google
    It was an overall good stay.

  • 1/5 I. P. 5 years ago on Google
    (Translated by Google) Man. (Original) Mies.

  • 5/5 BRENDA R. 5 years ago on Google
    (Translated by Google) You e a very clean room mini fridge coffee maker on the second floor looking at the avenue and the balloon with Jacuzzi ballera super I loved mini living desk place for the compuerter 📺 granxe the bed and clothes super I stayed 2 weeks last winter the best (Original) Tu e una habitacion muy limpia mini nevera cafetera en el segundo piso mirando a la avenida y el ballo con Jacuzzi ballera super me encanto mini living place escritorio para la compuerter 📺 granxe la cama y ropa super me quede 2 weeks last winter the best

  • 1/5 Nickolas L. 3 months ago on Google • 1 review New
    This place is atrocious and the worst establishment I have ever been to by far, you ask staff for something and they basically just wait til you forget. A lot of drug activity and criminal activity . They would barely give you toilet paper and good luck getting a towel, the bathroom had no curtains on the window and there was no microwave nor was there a fridge. When I asked if they were going to clean my room they said we will give you a broom ? Are you serious? Worst place ever stay away from this hotel !! It’s also very dangerous
    1 person found this review helpful 👍

  • 1/5 Laura G. 3 months ago on Google • 2 reviews New
    I will never stay here again I’d rather be homeless! They have no regard for you. I don't even think they hired maids. Bc when I called the front desk and said we needed towels our beds made and a broom the guy at the desk says, “ok what’s the problem?” “Come get the sheets, towels and broom!” like tf? And the drug activity and crime not good. I give it 1*


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