Fairmount Behavioral Health System

Mental health clinic Psychiatric hospital

One of the Most Reviewed Mental health clinics in Philadelphia


Address

561 Fairthorne Ave, Philadelphia, PA 19128, United States

Website

fairmountbhs.com

Contact

+1 215-487-4000

Rating on Google Maps

1.90 (294 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (47) care (28) patients (19) kids (18) loved (16) facility (16) time (15) give (14) patient (14) stay (14)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ashlee D. 1 year ago on Google
    If I could give this place 0 stars I would. I would not suggest bringing your loved ones here at all.. even your worst enemy. They misdiagnose patients and completely leave you in the dark when it comes to communication with the patients family. My father was there for exactly 20 days and I never got to speak to a doctor. Barely got to speak with social workers. They have random social workers working with patients and a different one every other day how is that supposed to work when you’re supposed to be getting to know the patient for proper diagnosis. I told this facility on numerous occasions that my father was unable to take a certain medication because it causes bad side effects and it took till day 15 for them to stop giving it to him. The only people I was ever able to get in contact with were the front desk ladies. Which luckily were a lot of help in certain situations. So the one star that I had to give can be for them. I could say a lot more about this facility but I’m going to leave it at this. In my opinion bring your loved ones anywhere else.
    25 people found this review helpful 👍

  • 1/5 E W. 6 months ago on Google • 42 reviews
    THIS PLACE IS THE ABSOLUTE WORST! DO NOT SEND YOUR LOVED ONES HERE. I had a loved one who was there for a short time. There were a few instances where a staff member OR doctor should have reached out to me to address the situation. However I was NEVER contacted. FOOD- Barely enough served for meals. The food was a horrible quality. There wasn't enough to drink. UNIT- Staff sprays bleach on the floors, letting it sit, and them claims floors are clean. Staff gives attitude when they are asked for a snack or anything such as a question. Unit was very dirty and unsanitary. THERAPY- No 1:1 therapy services provided. When they offered groups, it was two per day, and not the four groups that my loved one was told they would be having. Staff member who was supposed to run the group had an attitude because she was told she had to run the group, and she didnt want to because there were never four groups ran in a day. PSYCHOLOGIST- She was decent, however she didn't spend a lot of time with my loved one, she didnt explain her answers in detail. She tested my loved one to see if they would flip out over spending one more night. She did a fair assessment on my loved one and his needs, however she didn't ever want to reach out and address the concerns that I had about my loved one even though I was the emergency contact. SOCIAL WORKER- She was one of the nicest staff members that my loved one dealt with. She respected my loved one when questions were brought to her attention. She was willing to reach out to me. My loved one was only permitted to go outside twice. However due to a medical condition, my loved one felt like it wasnt safe to go outside due to staff NOT having an epi-pen.
    9 people found this review helpful 👍

  • 1/5 Kiki S. 1 year ago on Google
    Incredibly awful place, never go there if you can avoid it. Most of the staff don't care about you or your mental health at all. I was there for about a week for depression and they cared more about my stomach showing a bit than they cared about the fact that I told them I wanted to self-harm. I was also denied calling my parents when I was having a panic attack/breakdown because it was not during phone time (which was only about an hour or less each day). They don't let you have any contact with anyone except parents/family, their school program is terrible and did not give me work accurate for my grade level. They wouldn't let me keep most of the things my parents sent even when my parents were told I would be allowed to have them and I was only allowed to have 3 outfits total. The food was bad, and we only got a partially good meal on occasion. You have to ask to go from the day room to your own room even just to go to the bathroom (they're across the hall from each other) and you don't even get a bathroom door, only a faulty curtain that fell down with even the slightest pressure. A hole in the wall for the toilet paper and the curtain barely went low enough to cover the toilet. Overall a terrible experience and was truly hard for me to recover from. I would not recommend it to anyone and if I could give negative stars I would.
    21 people found this review helpful 👍

  • 1/5 Amy P. 1 year ago on Google
    Do not send your kids here. A few good people but other than that it was not helpful. Place was dirty, my son was sick on the food and lost a lot of weight. No individual therapy. My son was on for depression & a sucide attempt but was out with kids with bad behavior issues. He was scared & other than a few nice workers, it was not the place for him. Not at all what CHOP showed us it would be. CHOP told me not read the reviews. Big mistake on my part. Another girl below describes it exactly. The social worker we had was awful. When I pick my son up they gave us a carbon copy of his diagnosis which was barely readable. I called everyday and at one point multiple times a day trying to get her to give me a better copy because I need it in order to get my son on medical assistance and to be dismissed from the school time he did. She never ever responded to me which is very bad business. This place does not care about your children. Do not send your kids there.
    18 people found this review helpful 👍

  • 1/5 Morgan S. 2 years ago on Google
    This place is absolutely disgraceful. I was admitted through my local emergency room and was given a pamphlet full of false information. I was brought over around 11 am and didn't get through intake until about 4 pm. I was placed on Unit N6 to find that they admitted me before the patient whose bed I was taking was actually discharged, making me wait for a bed for over 5 hours. While waiting for the girl to leave the housekeeper refused to clean the room and made the girl who was leaving to clean the room, and left the rest up to me once I settled in. I had to argue with staff every night to receive my birth control pills which i brought from home and I didn't receive my clothes that I brought until the next morning. There was absolutely no individual therapy and I probably only saw my doctor for less than 5 minutes a day, and even then I was being told how I should feel instead of getting a chance to have any input on my treatment plan. Staff is extremely under qualified and unprofessional when it comes to dealing with patients. Every time I asked to use the bathroom or asked for sanitary products I was treated like a bother, 98% of the time I never even received the item that I asked for. Most staff sit on their phones talking to friends/boyfriends/etc for the entirety of their shift and ordered full meals in front of patients not caring about any severe food allergies. Different rules came with each shift change depending on how over us they were and there were countless times where there was no staff visible in the unit at all. All staff demanded respect because they felt that it was owed to them while body shaming, cursing us out, and overall bullying other patients. Within my first 15 minutes on the unit I had a panic attack and was immediately attacked by staff yelling and forcefully moving me threatening to sedate me cursing at me after I repeatedly asked to be left alone. The only staff members that treated me with respect were Ms. Mary, Mr. Carlos, and Mr. Trent (Thank you guys) all others were condescending and repeatedly told me that I was overreacting. Staff would make inappropriate comments towards the females (all of us were between the ages of 12-15) on the unit repeatedly to the point where people became uncomfortable. Staff could not possibly care any less about patient care, often bad-mouthing patients with each other or even to our faces. When my mom called to talk to anybody she was met with a disrespectful nurse who told her that I was a liar and to stop calling. The "therapy groups" in this facility were pointless having nothing to do with actually bettering your mental health. Dr. Igey was nice but Dr. Moore was so unprofessional I'm surprised he is still in practice. The only good part about this place was the other patients. As a former patient please seek immediate help elsewhere, this place is not interested in your care but only the money in your pocket.
    18 people found this review helpful 👍

  • 1/5 J J. 1 year ago on Google
    i got 302 and was sent here against my will. the kids were nice and didn’t give me any problems. I was here for a week and witnessed a fight breakout at least once every day. the staff were nice to me but were devils to the other kids. ive witnessed them curse at them, restrain the kids with excessive force, and when the kids are out of control they forcefully sedate them. some of the kids that were restrained complained of back and arm pain after having three staff workers restraining them. the food was ok. i think i got food poisoning a day before i left. they honestly don’t do much to help you and you pretty much get asked the same questions everyday and they depend how long you’ll stay based on your behavior. the therapist were nice but didn’t offer real therapy services. there were also ants in my room and after my roommate reporting it one of the nurses sprayed bleach and let it sit in hopes of keeping the ants away. some of the male staff creeped me out. i wouldn’t recommend this place to anyone.
    14 people found this review helpful 👍

  • 1/5 Taura S. 6 months ago on Google • 5 reviews
    I have been contemplating for years on sharing my stay, but I am sharing as this place made my mental health worse and I’m still struggling! I voluntarily put myself here because I was struggling to grieve the lost of my father & other personal life circumstances. I was overwhelmed, anxious, and depressed. The staff was very demanding upon arrival and wanted me to fill out paperwork before my mother arrived, I was a minor and too mentally exhausted to comprehend the paperwork. I hadn’t eaten for almost 2 days and they gave me cold breakfast and didn’t ask any of my likes/restrictions. Between this and stepping foot on my unit, I immediately wanted to leave. I barely ate my whole stay because of my dislikes, and they did not care to make sure I was fed. The whole place felt like a prison and I lost a lot of unnecessary weight during my stay. My medications were held most of my stay causing further issues, but they were quick to make sure I had Prozac and Benadryl, causing me to become addicted to Benadryl! My personal belongings were held from me, and I had to argue with staff until one was nice enough to just give me my belongings. I understand safety, but these were my clothes and feminine products! They would always threaten to sedate us and we were sent off to our rooms for “quiet time”. This place did not care about our needs, and daily I was taught anger management because that is what the rest of my unit needed help with. It was unfair that myself and a few others had to listen to that, while we needed different coping mechanisms. I saw my care team once during my stay, but again did not receive proper treatment nor did they allow us to go outside! My stay was in March of 2017, and I’m still struggling as they made me worse. My current medical provider informed me that my current symptoms stem from Prozac as I was to be properly screened before taking it. Years of dissociation and anxiety could of been prevented as I most likely have Bipolar/BPD and not the long page of diagnosis they gave us, which again they didn’t even care for me while I was there. How would they know what is wrong with me? Whatever you do, stay far away from here!!!
    13 people found this review helpful 👍

  • 1/5 Vickie R. 2 years ago on Google
    Under qualified staff. This place is not what it appears to be. I felt that it was more like a minimum security jail than a treatment center. Called the patient advocate numerous times and he never got back to me. They didn't have the medication I needed and put me through withdrawal. This is not the treatment I needed. My blood pressure skyrocketed and all they would do is say "we are sorry". Would sorry have kept me from having a stroke? Not all of the psych aides were horrible, but the majority were post adolescent black girls with a chip on their shoulder. Extreme prejudice towards white people. This place leaves a lot to be desired.
    12 people found this review helpful 👍

  • 1/5 Christopher H. 2 years ago on Google
    Truly, the ghetto of mental health treatment. This place exemplifies all that is wrong with the mental health system. It is not much different than jail. Poor conditions, food, ghetto acting doctors and staff, ghetto conditions. A human rights nightmare. Whenever I am sent to Fairmount, I know I will be treated with the lowest level of care/concern possible. All they care about is flipping beds and running an assembly line. Fights and violence every day...mental patients being grouped with drug addicts and felons. But the machine keeps running, that is the important thing there. Zero level of care/concern. Just another factory where you are nothing but just another warm body filling a vacancy...the whole thing is tragic.
    12 people found this review helpful 👍

  • 1/5 kayla l. 8 months ago on Google
    Horrible experience. Definitely do not recommend this place. Its dirty. And im talking dirty dirty. Most staff are rude and ignore you. Food is awful and half the time you dont even know what your eating. You barely get fresh air. I don’t usually write reviews however this place needs a big red flag. The doctor is nice however you see her for like a second a day and she never gives straight answers. If you go here i just wish you luck.
    12 people found this review helpful 👍

  • 1/5 Elizabeth M. 8 months ago on Google
    The staff were really rude and would ignore kids and would make fun of them, food was really nasty you don't even know what your eating sometimes. you don't even get fresh air🤦🏻‍♀️, They also lost my daughters clothes when I brought her some clothes. if I can give this place 0 stars I would .
    11 people found this review helpful 👍

  • 1/5 Stephanie W. 1 year ago on Google
    My 20 yo son is a current patient and called me crying last night because he has witnessed several patients being abused by your staff. He has reported it but I want him out of there!! Listening to a fellow patient being beaten and crying has set my son's PTSD back and he came there for help. He's been in at least 5 behavioral health facilities and has never experienced this. I'm fully disgusted.
    9 people found this review helpful 👍

  • 1/5 Charlotte 2 months ago on Google • 19 reviews New
    This place deserves zero stars. This was the worst impatient psych facility I have ever been to. The staff would make us go to our rooms for the rest of the week and not be allowed out just for making 1 mistake. We spent more time in our rooms each day then we spent getting treatment. But The group therapist were amazing they ran some pretty cool helpful groups and they were always willing to listen and help but the majority of the staff were emotionally and physically abusive. If you seriously want treatment then don't trust them. I wouldn't trust them with my kid ever again.
    3 people found this review helpful 👍

  • 1/5 C M. 4 months ago on Google • 6 reviews
    I had a seizure from medication given to me by this location. Staff thought it was funny and took their sweet time getting me counter acting meds, eventually transferred to the floor with the most unstable patients. For some odd reason my pillow was taken the rest of my stay and was without one the rest of my stay despite multiple requests. Later the doctor assumed I was going to sue and threatened to call CPS to have my kids taken away. I told my family I will cut all ties if they think they’ll send me here again. This place could be comparable to a Hellish purgatory if not Hell itself.
    7 people found this review helpful 👍

  • 1/5 Monique T. 2 years ago on Google
    This place deserves no stars as a person who has worked in the medical field for over 28 years I have never seen a place so out of order. They sent my love one home with out even talking to the mother who is Power of Attorney because he needs her to advocate for him. A Doctor never contacted her but just throw him on meds after she explained to the rude social worker what meds he can’t take because they make him sick. Gave him the same meds anyway .Then when he was discharged they sent him home with another patient’s discharge paperwork with all of this womens personal information. And other paper work that had nothing to do with him. And a assessment form that looks like a 2 year old child wrote it so of course it can’t be read. I know this job can be stressful and overwhelming and lots of places are short of staff but this right here not Acceptable on so many levels. They are still waiting to speak to a doctor and the patient advocate it’s been a week. The black community is in a mental health crisis and it’s sad that we don’t get help and treatment the ways others do. But when something happens the first thing they say is they should have got them help. But when we go for help no one really cares about helping us.
    8 people found this review helpful 👍

  • 1/5 Lisa C. 11 months ago on Google
    Fairmount Behavioral Health is harmful and does more damage than good. It will take years to undo the lasting traumatic effects caused by this facility. The lack of care and communication is horrible and most likely not compliant with state laws. As others have stated, this is not a place for a loved one…I wouldn’t wish this place on my worst enemy.
    8 people found this review helpful 👍

  • 1/5 J M. 1 year ago on Google
    My son is currently hospitalized and the nurse found humor in discussing my sons symptoms/behaviors. Extremely unethical. In addition, they have now kept my son hospitalized for 3 weeks, giving him random doeses of psychotropics without even having a brain scan to confirm any form of schizophrenia. It's very strange and concerning. I would not recommend this place to any family and encourage all family members to be very vigilant in ensuring the proper care for your family members.
    8 people found this review helpful 👍

  • 5/5 kay G. 5 months ago on Google • 20 reviews
    My adult daughter was in Fairmount for a 30 day stay. This was not her first time in a rehab. The staff at Fairmount were caring and professional. From Kelly at the lobby desk to the counselor and nursing staff. She was treated with respect. I recommend this facility highly.
    2 people found this review helpful 👍

  • 1/5 ALICIA B. 1 year ago on Google
    while I was there kids were fistfighting screaming we spent all day pretty much in our room staff cussed at some kids they were very loud at night I could hardly sleep food was nasty eggs were still gushy not cooked, I had sewage come out of my bathroom drain ants were a big problem paint was peeling house keeping didnt clean correctly. staff would pick favorites we didnt have pens penciles crayons paper cards or anything staff would get mouthy with us kids so I dont recomend sending your kids here.
    7 people found this review helpful 👍

  • 1/5 Lisa S. 1 year ago on Google
    If I could give zero stars or negative stars I would. Doctor would come talk to you while other patients were around not respect for privacy. Which is a breach of my HIPPA rights. Staff do not care about the clients. Nurses don’t listen to the patient. You are better off in jail than at this place. I want to the ER and was sent here when I told the ER another facility had a bed on hold for me.
    6 people found this review helpful 👍

  • 2/5 Cristen B. 1 year ago on Google
    For any parents who need inpatient care for your adolescent, I would strongly urge you to look elsewhere. My daughter needed an inpatient placement and we were eager to get her placed as the ER placement did not have any care. She arrived on a Friday morning and we were able to take her home on Monday. The original all girls ward where she was placed was dangerous with admittedly violent and aggressive girls. She was moved to a mixed ward where it was safer because they didn’t have space. My daughter advocated for herself calling for a 72 hr release. Thankfully so. The treatment plan was never discussed with her. Therapy was a joke. One session was art therapy - draw a picture of a shoe. Group therapy was playing scattergories and the therapist in the last 5 minutes asking the group if anyone had anything to discuss. They didn’t harm her, but the staff screamed, cursed and shamed the kids. The staff discussed their personal drug use with the kids. As she was being assessed for release on her 72, she was asked to fill out reviews. They watched her fill out the reviews before agreeing to her release. This is not a place for recovery. This is a prison. Go elsewhere for psychiatric care.
    6 people found this review helpful 👍

  • 1/5 Amanda B. 1 year ago on Google
    I went there for four days. Honestly, it scared me straight. When I first got there, I was put in an all-girls unit, and then shortly after, I was transferred to a hybrid unit because their beds were full, and no one knew until I got there. I came in at 8 am. I didn’t have a room until 6 pm. I probably spent less than 10 minutes with my psychiatrist during my stay, and the group therapy wasn’t very beneficial. Everyone is overworked there, and you can tell. The rooms are absolutely filthy. I signed a 72hr release the day I arrived. I’ve probably never seen so many movies in such a short time because there really wasn’t much else to do. I felt like if I spoke my mind, I would get 302’d, so I pretty much stayed quiet and didn’t cause any issues. I listened to staff fat-shame kids and laugh behind our backs, pointing at us. I felt like a bother to the nurses, and I needed medical treatment, but they kept ushering me back to bed, saying a doctor would be there for me in the morning (I never saw a doctor). Thankfully I did get to leave, and I have never been happier to be at home, so in a way, it did work, but they need to sort some things out.
    6 people found this review helpful 👍

  • 5/5 Amanda W. 11 months ago on Google
    I just want to say that I had a very helpful and successful visit at this facility. The staff are so amazing ! There’s a day shift nurse that is simply amazing at coordinating anything and everything and a treatment team also that Consists of 5 people that everyday talk about your recovery . I enjoyed and took a lot from the groups they offered everyday . The techs were always very helpful. I really appreciate Jamie how she always had a smile and kept things together and Coordinated care with Dr. Silverman. He is also an amazing doctor . He is very patient and very educated and helpful with getting you properly diagnosed. I also appreciate for anyone this applies to the fact they Don’t use physical restraints and really work with you verbally. I had a lot of success learning from my Experience and my Case worker is a behind The doors worker but stays engaged in your treatment and discharge plans . I overall give this facility a good rating based on their perseverance and I just want to show my gratitude. Thank you ! This is my gratitude for your Attitude Jamie and Tyra , Olga , Crystal, Dr. Silverman, the head nurse that sits on N3 Shakira, Christine , Nicole , S, and All the techs and staff all around . Thank you so much for looking out for me and helpings gain insight and get properly medicated . Amanda
    5 people found this review helpful 👍

  • 1/5 Juan & Tina B. 3 months ago on Google • 3 reviews New
    The quality of care is horrible, the front desk administration is rude and unprofessional, the social workers don’t care to meet the needs of their patients. The nurses are rude, disrespectful and found insubordinate. Psychologist do whatever they want regarding medication with no understanding of the health history of their patient. They can’t even track mail for their patients. The food is horrific; far from hospital food. I wouldn’t send the devils Mother here or anyone for that sake. If you’re looking to get wurst this is your place. If you’re looking for your love one to get better this is not the facility. It’s sad that facilities like this exist in their current state and condition. They need complete reformation.
    4 people found this review helpful 👍

  • 2/5 Min 1 year ago on Google
    The food was not good at all, the meat was some times undercooked, and I was given pork when I told them multiple times I cannot eat pork. The staffs that sit outside our rooms are very loud and noisy at the night(and morning) sometimes waking me and my roommate up from our sleep. I’ve seen them mistreat patient by ignoring their needs.my roommates clothes was taken away from them as a form of punishment so he’s been wearing the same clothes for 2 weeks straight. This is disgusting and unacceptable. although there were a few staff members that were really nice for example mr.Carlos and mrs/miss. Mary I really appreciate them. Not to mention the place was extreme the dirty. Our rooms aren’t swept daily and the day rooms(rooms we chill in the day/evening) aren’t swept/mopped daily so the floor is always dirty and they have an ant problem.
    3 people found this review helpful 👍

  • 1/5 Lipi G. 1 year ago on Google
    I am a psychiatrist who works at the inpatient level of care and I have seen my patients receive poor care here. I called the facility multiple times to coordinate care and never once heard back from the facility, nursing station, nor Attending psychiatrist Dr. Batista in order to ensure safe transition to outpatient level of care. This is unethical and unsafe.
    2 people found this review helpful 👍

  • 1/5 Queen v. 6 months ago on Google
    The Staff here are ignorant because they dont get paid enough to do there jobs with passion and integrity is what they lack while I was in there they mostly ignore my cry for help they dont care emana the muslims lady that work there along with William and Patel and more I dont remember there names it was dirty disgusting unclean and not safe because male staff tend to fall asleep on there chairs
    2 people found this review helpful 👍

  • 1/5 ladyOify 6 months ago on Google
    There's no visitation at all. The operators can not transfer calls to the unit. My son went to the emergency room and they didn't even have the cutursy to contact family to notify us he's in the hospital having a cat scan...the nurses do not reply back to family and the social worker is the go to person ....the doctors do not include family in medication decisions. .at this hospital your loved one is kept away between them only. Like they are doing as they please. Do not come here.
    2 people found this review helpful 👍

  • 1/5 Daniel C. 3 months ago on Google • 4 reviews New
    This place is sickening. I went there twice, one in December on in the start of February. Realistically, the first time I was there was diagnosis of schizoaffective. The second time, bipolar. They can't make their mind up on a significant diagnosis because its very fraudulent how one month I was something then the next month I was something else? No one should go here; you are not feed well and if they do give you food it tastes like its been in the sewer. Additionally, the psychiatrist has no idea what resperidal does to your prolactin with your endocrine system and how it can cause gynecomastia. My heart rate was 150 bpm here and I got covid. They placed me in a partial hospitalization program where the one therapist laughed at patients. In Fairmount, you are laughed at. One patient was called a "loser" by a technician. Don't dare ask for extra food (which they knowingly don't have). If you do asked your commented on your so called "privilege ." At the end of the day, realistically, you are being chemically lobotomized here plain and simple. This is a facility that should be closed down and human rights are being violated in this facility plain and simple. Avoid. I'd give no stars if this was a choice.
    1 person found this review helpful 👍

  • 1/5 L P. 1 year ago on Google
    wish i could rate this a 0 but i can’t. the workers are more insane than the patients. i would rather go to jail than go back to that place. only 3 people there were nice to me and respectful
    1 person found this review helpful 👍

  • 5/5 Lazarus R. 1 year ago on Google
    I was sent here by my housing during one of my psychotic episodes. I was one of those patients who probably appeared past the point of no hope and I probably shouldn't have asked to leave early because I was still in some level of psychosis when they had no choice but to let me go back to where I stayed. With that being said, in retrospect, this was probably the best ward I went to in Philadelphia. They somehow got me to comply with psych medication and though it ended up not being the ideal type for me, I can tell thought was put into what I'd at least tolerate and start my journey moving forward. I am less traumatized by my stay here than some of the other places. I can tell they truly did want me to get better because they were trying to have me referred to a different facility to give me rehabilitation which I desperately needed. Had I been less psychotic, I may have cooperated more with staff and taken them up on that wonderful opportunity. Then I may not have lost independent housing and had to be moved to a residential rehab for people who are profoundly removed from reality. My only definite complaint was their attitude while taking my picture. It was embarrassing and scary for me because I was having a lot of technology based delusions. Perhaps bear this in mind when admitting and dealing with psychotic patients in the future. The woman who did my blood work wasn't all that nice either. I remember being treated with more patience than I deserved overall, though. I saw a review complaining about the food but when I went, I was able to eat it even though I have a slightly irritable bowel. At least at this ward I wasn't having delusions about what they were serving me. The attitude of the ladies serving our meals definitely helped. I just wanted to finally say thank you. Had I not been sent here, I'm not sure if I'd be doing as well as I am today.
    1 person found this review helpful 👍

  • 2/5 Jerry F. 1 year ago on Google
    The program itself is basic. When group is a "check in", it's a copout. Most of the staff has an attitude. And the nursing station ppl don't care if you're dying, just do it in your room. Also, they lost my phone, smh. I would NOT recommend.
    1 person found this review helpful 👍

  • 1/5 Correen S. 1 year ago on Google
    this place is terrible. it is like a jail, i was in there for about a week, and it was the worst week of my life. the staff are only there to collect a paycheck. they were constantly on their phones, and if you tried to talk to them, they told you to wait until they were done. I wasn't allowed outside, and on the multiple occasions I had sobbing fits because of well, depression, some of them would make jokes about me hanging myself with the curtains. IN FRONT OF ME and wouldn't help me at all. not to mention they would tell me "why don't you just kill yourself, oh wait. you tried" there was one staff member who every day would interrogate us every morning. "why did you do what you did" if you didn't give a real reason "sit down and think about it. I want a real answer" BI*%^ I don't know why I have depression? I don't know why I do things. the staff lost something that was very important to me, and when I asked about it, they said it wasn't their fault because i choose to let them keep it. don't send any one here, they hurt me more then anything

  • 2/5 P. S. 1 year ago on Google
    I was having a rough time in my life put myself in Crisis at Stlukes Fountain hill and they sent me here. I happened to be a a couple Health/life sustaining medications, 2 diff blood pressure meds, antidepressant, Gabapentin, and Suboxone. When I went to St Lukes I thought I wanted to kill myself but when I got here I knew I wanted to for the first two days at least because they let me sit without any of my meds. Even though I came in there with my meds on me I had to wait until I seen a doctor to take any medication which took two days to the point of me breaking down on my knees and tears. After I got my meds going back through me my last 5 days were okay with them giving me enough food and pretty much most of the staff was nice to me. Thinking of going here if I felt down in the dumps again I probably would be hesitant to seek help in the future.

  • 1/5 Lanna p. 4 months ago on Google • 2 reviews
    I was here for a week, and this place tramatized me, made my mentality so much worse. The staff were so disrespectful, and disgusting. Never send ur loved ones here. They didn’t feed me there were nights I would throw up from starvation, they never medicated me, the staff would get up in my face and yell at me, I remember the one staff ripped off my shower curtain and would watch me shower. I was having a mental breakdown because I missed my mom they wouldn’t let me make a phone call, instead of them calming me down and helping me they “booty juiced” me with a needle. The staff don’t care about the kids there, they would see people fighting and walk the other way like they didn’t see anything. Overall this whole place is just sad, the way they don’t take anything or anyone serious, not at all a mental facility should be shut down.
    4 people found this review helpful 👍

  • 1/5 Sophia R. 5 months ago on Google • 2 reviews
    Staff will let people steal from you. I saw multiple different people with my items, there was nothing done when brought to staffs attention. During my stay, underwear, pants, sweaters, shoes and jewelry were all stolen. I was also groped by a bald dude with thick black glasses frames (staff) to get my blood pressure up when it was too low to take Metroprol. I could go on, but you get the gist. Hope y'all remember me and have a good laugh. Overall a really traumatic experience during a very extreme psychological crisis. Don't go or send loved ones here if you can help it.
    2 people found this review helpful 👍

  • 1/5 Tesse F. 2 months ago on Google • 2 reviews New
    Hi my sister went here to get help and the people were stupid and she was singled one for being white and she was attacked twice and the staff is disrespectful on the phone and they did nothing about her Attack and she was Threatened With a needle to her arm. So please, if you think about sending your kid here, never do it and never go there yourself. This place should be shut down.
    2 people found this review helpful 👍


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