5/5 Fatima H. 2 years ago on Google
UPDATE:
The
GM
reached
out
and
we
had
a
great
conversation.
I
feel
confident
in
saying
that
they
do
not
want
customers
to
have
this
kind
of
experience.
I
felt
heard
and
reaffirmed
in
my
experience
and
they
have
rectified
the
situation
thanks
to
the
leadership
of
the
restaurant-
not
the
woman
I
originally
spoke
to.
Thank
you
Gabe
for
the
much
needed
call
and
thank
you
Casey
for
being
kind
and
resolving
the
food
order
issue
later
that
night
when
we
had
to
call
back.
What
happened:
I
had
such
a
negative
experience
with
Miller's
Ale
House.
I
have
ordered
from
here
numerous
times
and
have
never
had
an
issue
like
tonight.
First:
THE
FOOD.
My
friend
ordered
a
chicken
caesar
salad
that
came
with
no
chicken.
Huh?
Then
they
put
my
ribs
and
mash
potatoes
together
so
it's
all
smush
together.
Wasn't
the
end
of
the
world
but
when
I
followed
up
with
the
restaurant
I
was
highly
disappointed.
THE
CALL:
So
we
reach
out
to
notify
the
restaurant
of
the
mistake
so
it
can
be
rectified
but
the
woman
I
spoke
to
was
rude
and
had
a
condescending
tone.
Even
though
we
didn't
order
through
DoorDash
(we
ordered
through
the
restaurant's
website
which
by
the
way
never
redirected
me
to
DD),
she
states
that
it's
on
DoorDash
who
picked
it
up.
Okay?
That
didn't
make
sense
to
me
because
I
was
never
redirected
to
DD's
site
so
I
restated
that
we
ordered
through
the
restaurant
site.
Instead
of
politely
explaining
how
the
restaurant
uses
DD
without
a
customer
placing
the
order
through
DD,
she
reiterated
what
she
said
in
the
most
condescending,
unhelpful
way.
Customers
do
not
deserve
to
feel
like
they
can
not
ask
questions
for
clarity
especially
when
the
restaurant
got
the
order
wrong.
1 person found this review helpful 👍