2/5 Prospect Connect M. 1 month ago on Google • 4 reviews New
🤔
This
was
a
PECULIAR
experience...
After
a
late
stay
in
the
office,
I
was
limited
for
options
trying
to
find
food
after
9
pm.
To
my
surprise,
I
was
happy
to
discover
there
was
a
24-hour
KFC
nearby.
As
I
drove
up,
I
saw
a
long
line
of
cars
waiting
in
the
drive-through,
spilling
into
the
road.
They
must've
had
the
same
idea
I
had.
I
decided
to
go
inside
and
see
if
I
could
get
served
quicker
ordering
in
person.
Bad
idea...
There
is
a
zig-zag
style
barrier
for
the
line,
with
approximately
30-40
people
sandwich
together
waiting
to
order.
This
is
quite
strange
as
a
foreigner
living
in
Jamaica.
I'm
used
to
seeing
single
file
lines
going
to
multiple
cashiers
while
they
pump
out
orders.
Or
even
more
modern,
automated
robo
tellers,
something
I'm
sure
is
coming
soon.
After
32
mins
of
being
in
the
line,
I
could
see
only
one
server
taking
orders,
with
a
nonchalant
attitude
moving
like
a
somnambulant
sloth,
as
she
pressed
the
keys
on
the
machine.
It
was
finally
my
time
to
order,
and
they
said
they
ran
out
of
most
meals,
and
only
a
Big
Deal
Box
was
available.
My
hunger
meant
I
really
didn't
care
what
I
ordered
just
as
long
as
it
was
quick.
It
was
not
quick.
In
fact,
it
was
the
very
antithesis
of
FAST
FOOD.
Throughout
my
wait,
I
noticed
a
concerning
pattern
with
the
staff's
interaction
with
customers.
Attempts
to
catch
their
attention
for
updates
or
questions
were
often
met
with
avoidance,
including
a
lack
of
eye
contact.
On
the
rare
occasions
when
a
response
was
given,
it
was
typically
muttered
under
their
breath,
conveying
a
sense
of
indifference.
This
kind
of
behavior
underscores
a
critical
need
for
stronger
supervision
and
training
in
customer
service.
Engaged
management
could
help
ensure
staff
not
only
perform
their
duties
but
also
understand
the
importance
of
customer
engagement
and
satisfaction.
After
another
45
mins
of
waiting
for
my
order
to
be
called.
I
had
to
squeeze
my
way
through
other
customers
to
grab
the
bag
of
food
with
my
order.
I
ate
most
of
the
food
on
the
way
home.
The
chicken
lacked
the
usual
crispiness
I've
come
to
expect,
and
the
fries
were
not
as
fresh
as
I
hoped.
Overall,
the
food
was
not
at
the
standard
I'd
expect
from
otherwise
good
tasting
KFC's
I've
visited
in
Kingston.
The
moral
of
the
story
is
to
always
make
sure
you
eat
before
9
pm.
I'm
not
just
going
to
end
this
with
my
criticism
as
it
clearly
has
the
potential
to
be
more
efficient.
1.
Have
at
least
3
cashiers
on
tills
at
peak
times.
2.
Have
a
manager
there
to
oversee
staff
casually
chatting
and
not
doing
any
work
where
they
pack
up
food.
3.
Better
communication
to
customers
if
the
production
of
chicken
is
lower.
There's
more,
but
I'm
sure
the
owners
will
find
more
information
in
the
franchise
handbook.
Begrudgingly,
I'll
be
back.
I
just
hope
some
changes
are
implemented
before
I
do...
1 person found this review helpful 👍
