Popeyes Louisana Kitchen image

Popeyes Louisana Kitchen

Restaurant Fast food restaurant

One of the Most Revieweds in Cross Roads


Address

1 Old Hope Rd, Kingston, Jamaica

Website

instagram.com

Contact

+1 876-754-7508

Price rating

$ $$$

Rating on Google Maps

3.80 (2K reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 10 pm
  • Tuesday: 10 am to 10 pm
  • Wednesday: 10 am to 10 pm
  • Thursday: 10 am to 10 pm
  • Friday: 10 am to 10 pm
  • Saturday: 10 am to 10 pm
  • Sunday: 11 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (17) chicken (16) good (13) location (12) working (9) cashier (8) customer (8) wait (7) time (7) Popeyes (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Everett F. 9 months ago on Google
    The food is good, however because of the size of the store and it's popularity, there is usually an unavoidable wait period. Located at the corner of Old Hope Road and Mountain View Avenue.

  • 1/5 dwight c. 1 year ago on Google
    Staff is extremely rude and unfriendly. And the meal came without condiments, those have to be bought separately which the cashier neglected to say at first. The Crossroads and Down Town Kingston branches are horrible

  • 5/5 Aroma B. 1 year ago on Google
    Food awesome but the wait is long ....cashier moves faster than the server.

  • 4/5 Anthony M. 1 year ago on Google
    Love coming here. Always a good place to relax and hang out with friends and love ones.

  • 4/5 Mickalia H. 10 months ago on Google
    You could tell that the night shift workers at the time weren't working together effectively. Somethings that were ordered they stopped making it around the back without informing the persons at the front, so customers paid for something and jad to change it. The ground floor is small so the line setup was off. They moved very fast in getting the food out, thats what I can say.

  • 3/5 Kevin F. 10 months ago on Google
    The experience wasn't bad, would go back

  • 3/5 Najaun F. 5 years ago on Google
    I love their food and the I overall ambience of the establishment was nice. The bathroom facilities were fairly clean as was the dining area. However it takes quite a while before I get served sometimes and they seem to have a situation with their garbage disposal. Trash was piling up out of both the receptacles on both sides of the room. I hope this isn't a normality for this particular branch

  • 5/5 Celia M. 10 months ago on Google
    Chicken tenders were hot and tasty with sweet heat sauce. Yum

  • 2/5 Adrian G. 9 months ago on Google
    The food is good as always... It's Popeyes. But service at the Cross Roads location is horrible. The staff are down right rude, the floor was a mess and the point of sale machine broke down so often they just stopped using it all together. The worst Popeyes location in JA.

  • 4/5 byron B. 9 months ago on Google
    Great food, customer service great.

  • 3/5 Tsahai M. 9 months ago on Google
    Okay fast food place. Card machine not working

  • 1/5 kamau E. 9 months ago on Google
    Extremely bad customer service... cashier (Kay-ann H)was rude and when I asked to speak to the manager she said they were in a meeting. My order was incorrect and I wasn't able to fix it as I was told I can't at the window then it was slammed in my face after she used outrageous words with my kids in my car. As a person visiting Jamaica this is distasteful.

  • 3/5 Odaine O. 9 months ago on Google
    Overall the food is ok but the staff is dreadful and that goes for the staff that is either cashing serving, they are very unpleasant and have no interest in customer satisfaction. Not even a simple greeting of acknowledgment when given (tested it multiple times)

  • 5/5 Mickkesha W. 1 year ago on Google
    The fries was a little salty and the A/C was not working properly, especially downstairs the doors had to be opened. But mind you the service was good I love it!

  • 3/5 Brandon T. 9 months ago on Google
    Good food and and clean downstairs.Absolutely disgusting and eating area though. Floors were sticky chairs pulled out and tables dirty.

  • 3/5 Tresania C. 6 months ago on Google • 24 reviews
    Even though popeyes is my one stop for fast food. They are really very slow, and it doesn't matter if you are within the restaurant or in the drive thru with 3 people in front of you. You're still going to be there for a bit.

  • 3/5 jermaine c. 6 months ago on Google
    went here on a Sunday, the timings on the door said 1100 and up to 1129 the place is still not open. Watch a lot of person come up to door n turn back. If you're not gonna open on the time stated plz to not publish a time

  • 4/5 Marlon F. 4 months ago on Google • 15 reviews
    I got there a 10:50am they supposed to open at 11am I wad to wait till 11:15am before any one came around the front of the store to start cleaning up, I proceed to knock on the door, who dare me to do such a thing I was yelled at "YUH NUH SEE WE NUH OPEN! " this is at 11:20am. Several other potential customers came and had to leave. So rude, a very poor business model.

  • 1/5 SOPHIRE B. 5 months ago on Google • 10 reviews
    After waiting in line for the only cashier to order, as I reached the register I was asked by her to wait a little, only to find out the only cashier was also filing on line orders as well. Mind you, she was not the only one in the store... ok finally getting ready to place my order, only to find out there is no biscuit (not like I was told it would be available in a few minutes) they had NONE!!! Also no peach/mango drink at 1:00pm on a Wednesday, needless to say I went near Devon house drive through one, where the service was excellent and they had all I need.

  • 5/5 Amanda L. 5 months ago on Google • 5 reviews
    The food is absolutely amazing and im not a fry chicken kinda person would definitely recommend the chicken sandwich. First fast food plave that ive gone to that you can see them working (Trust they were working hard) and they apologized for the wait when you got your food

  • 2/5 Sandi L. 3 months ago on Google • 28 reviews New
    The cashier ran my card for more than the bill and marked it as cash then would not give me the difference as change. Totally dishonest.

  • 5/5 Jaunel H. 4 months ago on Google • 2 reviews
    The food is great. CS is great. Everything is great. 12/10 would recommend.

  • 1/5 Zannice R. 3 months ago on Google New
    If someone comes in and knows a server they cash and serve them before you no matter how long you have been waiting in line.

  • 4/5 Michael E. 2 months ago on Google • 113 reviews New
    Love this Popeyes location. The spicy chicken blew me away. Cause I LOVE spicy chicken and there’s didn’t disappoint in that department. The place inside is a bit small tho so not many people can be inside at a time. The parking lot is small so if you drive and the place is full you might need to find parking elsewhere and double back to purchase. There are no places for dining in

  • 2/5 Neil 8. 2 months ago on Google • 6 reviews New
    Poor service from the Cashier, seems like she didn't enjoy being at work. The place is dirty and did I mentioned dirty with food on the tables and the ground, and the trash bin overflowing with garbage.

  • 5/5 Green Truth E. 2 months ago on Google • 1 review New
    Great freshly prepared wholesome chicken. loved it!!

  • 4/5 ainatirb-j 1 year ago on Google
    The chicken was cooked well, but was so salty. I had the mild. Got some tough stale fries mixed in with the fresh fries.

  • 5/5 Abigail M. 2 years ago on Google
    Awesome customer service, cashier was very friendly and polite, sheeven asked " No ice, light ice or extra?" Plus the food is always good

  • 4/5 Kirkland J. 2 years ago on Google
    Quick and polite service, with variety of shops at one location, however parking space is limited during the day and in the evenings

  • 4/5 John B. 2 years ago on Google
    Very busy location. The food is good and the workers try to get you out quickly

  • 5/5 Jehnell S. 2 years ago on Google
    The only fast food chicken I eat. It's that good

  • 3/5 Nicole L. 2 years ago on Google
    Haven't had Popeyes in ages. Totally unplanned. I was disappointed that they didn't have popcorn shrimp which was my usual so ended up having chicken and it was good.

  • 3/5 Maria S. 2 years ago on Google
    At the Constant Spring Rd store I Had their fish n chips and it wasn't bad but the soda had no taste - more like seltzer even tho it was supposed 2 be grapefruit. The service could be better as I waited too long for the food

  • 2/5 Vernamay Godfrey -. 2 years ago on Google
    The debit card machine wasn't working had to pay cash only, and juice was spilled all over the floor that no one cleaned up.

  • 5/5 Jabari Mosi Jerimiah Alexander W. 1 year ago on Google
    FELL IN LOVE with their chicken tenders. It was soooooo filling and so good with their well cooked corn and sauces were divine. Though the branch is small, they were really efficient because the crowd control needed to be a minimum as the guard as the door was astute. Loved that they made it known that only some cards were working (though that should be rectified). Also the meal was hot and I loved that and drinks were not too sweet as accustomed by some establishments. I'm now a fan

  • 5/5 Trishauna B. 2 years ago on Google
    Central convenient and actually quick service. This Popeyes is decent and while parking is rough, once on the compound order and security is present. The card machine is finally working after also 2 yrs out lol yes i had to rejoice for that. The staff is okay, nothing to write home about and the food is similar to all other franchise. Good food place this.

  • 2/5 dwayne w. 1 year ago on Google
    The service left a lot to be desired. Eating area doesn't seem to be cleaned very often. Card machine never seems to work and you are not made aware until you get to the counter, put a sign on the door please.

  • 4/5 Heather D. 1 year ago on Google
    The last time I visited Popeye's Cross Roads was before curfew was lifted. Myself and others stood in the sun because there is no covering. Only 3 persons could enter at a time. When it was my turn to order, there were 2 cashiers who worked steadily and fast to get us and our orders out. Upstairs facility was still not open to the public. The good thing is that the customers never shouted or complained. The security guard managed the crowd control very well. Hope by now one can stay and dine in upstairs while still following Covid protocols as well as provide shelter from both the hot sun and rain.

  • 2/5 Nayce R. 1 year ago on Google
    Food is what you expect from Popeyes. Alot of fried products; chicken fish and shrimp. Most are ok tasting. I find the chicken and sandwiches to be dry though. Drinks are fine. I bought a salad from them once and contracted a bug.. I was sick with diarrhea for 3 days.

  • 4/5 Christopher D. 2 years ago on Google
    Didn't give it 5 stars because for as long as I know they were at this location, the card machine is always down. Fix that and I'll bump to 5 stars

  • 3/5 CC 1 year ago on Google
    Foods great but lines long and often rhe card machine is not working!! Recommended for the patient man

  • 3/5 Autumn L. 1 year ago on Google
    I love this location, their staff member's are always polite,but I was recently disappointed in one of their services as they did not communicate with the public that the service was no longer available and I was annoyed as I had to cancel my order, leave and then come back.

  • 4/5 Tanisha R. 1 year ago on Google
    I had their regular chicken sandwich with lettuce, tomato, cheese and pickles. It was really good and the season fries were warm and nice. I took off 1 star because of the wait and no one said anything until I asked why my number was skipped out. The sandwich isn't displayed on the menu screen anymore so it seems everything had to be done since I was the only one who ordered it.

  • 1/5 Jay Ann R. 1 year ago on Google
    The Popeyes at Oakton has the worst customer service. They're stingy with the ketchup. U buy 2 meal and the servers giving u 2 ketchups. That don't right.I would love to know if the cashier and the supervisor at this location was trained. They lack alot of public relations. Another thing how can I customer buy 3 piece meal and u giving leg,wing and thigh. That need to stop. If it wasn't for my children I wouldn't buy there. I had numerous bad experiences with this location.

  • 1/5 David H. 1 year ago on Google
    Had the saddest fish meal ever ! Thin small and overcooked fish single square , sad. Stopped by today they are letting colored people in but evidently no white ones as the doors were locked to me guard inside and other customers , 27 September 2022

  • 1/5 Kenisha D. 1 year ago on Google
    Crossroads location slow bad and wouldn't even tell you that u have to wait on anything particular when u order as simple principle

  • 4/5 Alando D. 1 year ago on Google
    At the time I never got what I wanted. Maybe I went there too late. Anyhow the ambiance was good and the customer service was pleasant.

  • 5/5 Sophie C. 1 year ago on Google
    Clean environment. Good service. Delicious food, done to perfection. I loved it! 4 stars because fries were shoe-string and not the bigger variety I was used to from here.

  • 4/5 Dwayne W. 1 year ago on Google
    Food is food, prices aren't too expensive. I love the Cross Roads location. My fave to get is the chicken strips!

  • 3/5 Stefan P. 1 year ago on Google
    The only good thing at this branch was the customer service and the food. The ordering area felt very cramped, and the tables were not clean at all.

  • 3/5 Jehnell S. 1 year ago on Google
    For some reason the chicken getting drier and more oily. The flavour is not so great. What's happening?

  • 3/5 Prince R. 1 year ago on Google • 18 reviews
    This location gives pretty slow service even on a day when they aren't very busy, the chicken here almost tastes burnt and if you're unlucky enough the serving staff may have an attitude. If you are looking to treat yourself to some nice fried chicken with the money you've earned, maybe get it somewhere else. 🤷‍♂️


Call +1 876-754-7508 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Somewhat difficult to find a space
  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Quick bite
    • ✓️ Healthy options
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway

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