Pizza Hut New Kingston image

Pizza Hut New Kingston

Restaurant Pizza restaurant

One of the Most Reviewed Restaurants in New Kingston


Address

2647+P6G, Kingston, Jamaica

Website

pizzahutjamaica.com

Contact

+1 876-920-8656

Price rating

$$ $$

Rating on Google Maps

3.70 (1.9K reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 12 pm
  • Tuesday: 9 am to 12 pm
  • Wednesday: 9 am to 12 pm
  • Thursday: 9 am to 12 pm
  • Friday: 9 am to 12 pm
  • Saturday: 9 am to 12 pm
  • Sunday: 10 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: order (30) pizza (25) service (25) time (18) customer (14) Pizza (13) minutes (12) staff (11) good (11) call (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Akinndenny “Lucky Denny” G. 3 years ago on Google
    It was very delicious I really enjoyed the pizza
    2 people found this review helpful 👍

  • 5/5 Lavina K. 2 years ago on Google
    Excellent. Very neat & Good location. Only service sometimes slow.
    1 person found this review helpful 👍

  • 1/5 jah f. 2 years ago on Google
    Pizza hut new Kingston your staff has no respect or customer service I called @ 2:08pm on Monday August 30th and asking the young lady on the phone to take my order she said they don't deliver to that area I simply where do you deliver to then so I could give the address and she hung up the phone in my ears. I called again at 2:23pm same day and the same thing was done again. Whilst losing me now as a customer may not affect your business but I can tell u this you will never get another call or order from me so that your staff can disrespect me again for simply asking a question. And I can swear on everything I was not disrespectful to either ladies who I spoke with.
    1 person found this review helpful 👍

  • 3/5 Wagner C. 1 month ago on Google • 633 reviews New
    The quality of pizzas at this place is comparable to those found globally. The negative client reviews likely stem from subpar service, evident in the visibly unhappy and unsatisfied staff. Investing in better training and improved working conditions could enhance customer service. Despite the owners relying on the brand, my personal experience was disappointing, and I recommend others to explore alternative options.

  • 1/5 Sven D. 1 year ago on Google
    Very nice atmosphere. However, the staff are very unprofessional to the point where they prefer to chat with each other, rather than pay attention to the customers. I am from Guyana, where the Chicken Hawaiian pizza does not have pig meat. So I ordered same and was greeted with ham. I am Muslim; this was unacceptable. I wasted my time and money.
    1 person found this review helpful 👍

  • 4/5 Getcool G. 1 year ago on Google
    Delivery timing can work on be a little more efficient and taste and consistency. Not a bad service said "Get Cool!" A/C
    1 person found this review helpful 👍

  • 1/5 Doreen P. 1 year ago on Google
    Very Very poor customer service I place and order for delivery about 2 hours before keep calling to check on my delivery only to be told that the order was out waiting until five minutes before the time call them back again they told me to give them five minutes only to call back in six to be told that they was calling me on know answer which was a lie I would never order from pizza hut new kingston again Very poor customer service now have to go tell my son that I don't have any pizza for him😑😑😑😑😑😡😡😡😡
    1 person found this review helpful 👍

  • 1/5 Mango S. 7 months ago on Google • 491 reviews
    This place keeps getting worse. Called in @ 7:56 pm. Paid @ 8:20pm. Had get really upset @ 9: 02 pm before I got a different pizza from the one I ordered. I ordered an amazing 4 n had yo end up getting a barbecue amazing 4 over an hour plus after. Definitely not my store of choice. Smh.

  • 5/5 Bert Z. 7 months ago on Google • 212 reviews
    Good pizza. Drinks where not cold. And they don't call out your number, so you have to ask if its ready.

  • 3/5 A. H. 7 months ago on Google • 208 reviews
    The atmosphere was unprofessional, though the staff was pleasant to customers. The interaction between the staff was a bit rude, loud and sometimes argumentative. My pizza had no flavour. I wondered if they forgot the sauce or something. I think I'll stick to Dominoes.

  • 3/5 Shayn F. 1 month ago on Google • 94 reviews New
    I was a bit disappointed on my last visit here. I called ahead to place my order and after 30 minutes I got there I had to wait an additional one (1) hours before I got my order.

  • 3/5 Clerical K. 3 months ago on Google • 50 reviews New
    They usually have sufficient seating. It's best to order a head of time and pick up your order its always ready within 25 minutes time. A refill machine for customers to use would be great.

  • 3/5 Nicole A M. 3 months ago on Google • 47 reviews New
    The service is slow even when you do order ahead of time. Waited 25 mins when I called 15 mins in advance to place my order 🙃

  • 1/5 Jakub R. 1 month ago on Google • 7 reviews New
    We waited over 40minutes for one pizza. The whole restaurant is really dirty. I have never felt so unwelcome in a place in my whole life. The staff is beyond terrible.

  • 1/5 Ken 2 months ago on Google • 6 reviews New
    Came in to order pizza facial expressions was of no caring was told no pepperoni however had pepperoni in large horrible customer service it’s become a norm and acceptable behavior

  • 5/5 Marie-Ann Wilson E. 7 months ago on Google
    I called in to place my order. I got there roughly 45 minutes later, and my order was ready for pick-up with no issue.

  • 3/5 Ricardo M. 11 months ago on Google
    The dine in experience is lost and now its just a plane old pizza joint. Nothing more can be said its just the worst of what it was originally. Auch a shame cause it was the place to be at one point but not any more just great 🍕 and that's it

  • 4/5 Rickesha J. 1 year ago on Google
    The pizza was good but the wait time was too long. I don't enjoy the updated decor it's not welcoming for dine in

  • 5/5 Kenisha D. 1 year ago on Google
    I enjoyed my lunch even thou new kgn was buzzing with ppl

  • 4/5 Bayele M. 10 months ago on Google
    Wait times can be rather interesting. But the food was good, it's best to call and order like an hour in advance.

  • 3/5 Peta-Gaye S. 9 months ago on Google
    Pizza was dripping oil, while the customer service was shabby. For a first time customer the cashier surely made me feel out of place and lost instead of guiding me accordingly.

  • 3/5 Natalia S. 9 months ago on Google
    Pizza is good service is a little slow but If u call ahead of time you'll be fine

  • 4/5 FirstLady J. 2 years ago on Google
    Pizza Hut is known for their Delicious pizzas. No Dinning due to covid 19. But the place is well kept and following protocols. I definitely recommend. #Movie night or Games Night, Grab a Pizza with your favourite toppings.

  • 4/5 Oshun Sekhnef B. 2 years ago on Google
    Friendly staff... no seating tho due to covid. Pretty fast service too.

  • 2/5 lavon s. 2 years ago on Google
    Paying attention to d curfew rather than customer needs

  • 3/5 Shannon S. 1 year ago on Google
    It took awhile to get my order and when I got to eating, it didn't taste as good as what I'm use to.

  • 4/5 aqua r. 2 years ago on Google
    General go to place for lunch and good eats

  • 4/5 Julliane P. 2 years ago on Google
    Guys you have to go and try the amazing 4.....the kids seem to love it with your choice of soda.

  • 5/5 Amanda L. 5 months ago on Google • 5 reviews
    Great place to take the family. Would recommend that you call in your order before as only one person seems to be manning the register at a time

  • 5/5 Kadian W. 3 months ago on Google New
    It was amazing I love it great customer service

  • 4/5 prototype 2 years ago on Google
    Fast costumer service, excellent staff.

  • 4/5 Daniel G. 2 years ago on Google
    For pizza friends it is the right place. I had a very nice vegetarian pizza made up with a lots of fresh vegetables and real cheese of course.... Prepared in a reasonable time frame. Good spacey and clean environment.

  • 4/5 Teeann T. 2 years ago on Google
    Best pizza hands down .. as customary now, social distance and sanitization was very well imposed service was great young lady on the phone taking order was very professional. Only reason its 4 star instead of 5 is because they don't deliver to the gleaner on nirth street

  • 4/5 sandra w. 2 years ago on Google
    GOOD time management..when pre order

  • 1/5 Tammy G. 1 year ago on Google
    In this age and time you cannot order online. What the freaking heck..... Is Jamaica still on the dam world map? Is this a real place. Kmft.

  • 4/5 Leland W. 2 years ago on Google
    The staff extended themselves to serve us at the late time we arrived and it was appreciated.

  • 4/5 MONEY JOURNEY WITH D. 1 year ago on Google
    Great experience with the family. The meat lovers pizza was really good, not the mention the cheese sticks.

  • 3/5 Shane B. 1 year ago on Google
    Previously the dining setting of this location was the best for a Pizza Hut in all of Jamaica. With covid and remodelling it now resembles a regular location. Previously would have gotten four (4) stars. Service was ok.

  • 1/5 Tayne 1. 1 year ago on Google
    Where to start smh🤦‍♀️: Poor customer service. Promise time was not kept( which was 25 mins for a PPP). Cashier had to leave the front and went to the back to get my pizza in the oven because apparently whoever was making the pizzas never made mine🤦‍♀️(bear in mind the store was not full and 2 other persons had the same issue). Management never seems to CARE!, even when I was inquiring about the fact that my pizza was still not ready after 45 mins. One of the supervisor was much more interested in sitting, paying attention to her phone and gossiping with the security guard than trying to figure out why 3 customers are waiting near to a hour for their pizzas while the the store is empty Not to mention everyone moving around lazy like they were not ready for work🤦‍♀️ and this was after 2pm. Etc

  • 3/5 Dwayne W. 1 year ago on Google
    Decent food, prices aren't too bad. There's no dining in, and wait time is up to 45 minutes depending on what you order.

  • 3/5 Nicola G. 2 years ago on Google
    Haven't been inside a Pizza Hut in a while and was not impressed by the service received at the New Kingston location... First I paid for my order at 5:55pm and was promised my items would be ready by 6:22pm according to my ticket. When I enquired about my order I only got "it soon ready". On enquiring what is the consequence for not meeting their own service standards I was told "nothing" in addition to the rude and wanna be intimidating stares and glares I got from employees sitting to the side. I got my order at 6:32pm. Almost 40 minutes to make🍕🤔 Why is there a service standard when there is no consequence for not upholding said standard🤔. How come it is ALWAYS the customer who suffers in 🇯🇲😠. I am quite fed up with poor service standards when I am spending my hard earned cash for overpriced items. When do I get to WIN?

  • 4/5 CLAUDE CRUTCHLEY (Motivator C. 1 year ago on Google
    They make very good Pizza and the workers give good service.

  • 4/5 Bryan T. 1 year ago on Google
    Good food just the waiting time sometimes can be a problem i recommend calling in a putting in the order 30 minutes in advance before pick up

  • 1/5 Eelon G. 2 years ago on Google
    Poor I ordered for delivered was told 1 hr 15 mins 1 hr 45 mins no delivery I called and was told I could pick it up went there joined the line waited 20 mins and when I reached in pizza still not ready I just cancelled the order and left totally disappointed Would give a zero star if possible

  • 5/5 Shantika G. 2 years ago on Google
    I love this section of New Kingston, it's so convenient with the most popular fast food place like: KFC, Burger King, Island Grill and Pizza Hut of course. It's good and other local places there too.👍

  • 5/5 Kemar J. 2 years ago on Google
    Pizza Hut has the best pizzas, hands down. Customer service was great at this particular location. I was in a hurry and the cashier made my pizza personally. That’s 6 stars. 🤫😉

  • 1/5 orlando w. 1 year ago on Google
    I have been waiting for more than an hour. And it's a call in order. Don't understand the purpose of a call in if they cannot meet the promised time..

  • 2/5 Sophia M. 1 year ago on Google
    This location was a memorable place for my family when they just opened, but with the new set up it feels like a cheap diner. We only stayed because it was late and we were tired but still wanted to celebrate with our son's 21st birthday.....the service from the cashier was more of a disservice as she answered our questions with a question...my husband asked can we have a mix of the Buffalo and jerk wings to which she responded "buffalo or jerk?" ...SMH.....the restaurant itself was filthy with spilt soda on the floor and dirty tables.....one thing is for sure I will not be returning to that location

  • 1/5 Coach B. 1 year ago on Google
    The worst pizza I've had in a while. You always hear about how good the pizza hut pizzas are, but this was not it. There service was slow, the staff unfriendly and the pizza dough to topping ratio ridiculously off...not likely to go back

  • 2/5 Evan R. 2 years ago on Google
    Pizza was late and the customer service was just ok. I went on a Friday night and I know they're busy but given that I went to pick up the pizza and still has to wait on it even after giving an extra 15 minutes. Pizza was good though.

  • 1/5 Paulette R. 1 year ago on Google
    I made my order from 2:30 and never got it until 5:30.. disturbing what is happening in pizza hut.... when i did get my order it was so wrong pork and olives were all over the orders. I had to disposed of them.... 3 ppp was my order..kmt... customer services was poor.

  • 2/5 Kareen D. 1 year ago on Google
    Ordered my pizza before 7pm got their minutes to 8 and had to.wait another 30 minutes. The entire place was chaos with disgruntled customers (Friday, Feb 17, 2023)

  • 4/5 Shane S. 1 year ago on Google
    Pizza in Jamaica hits different. I would recommend that persons who are ordering online or over the phone to do so well in advance of their arrival. The waiting time is no joke.


Call +1 876-920-8656 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid parking lot
    • ✓️ Difficult to find a space
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Small plates
    • ✓️ Healthy options
    • ✓️ Late-night food
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway

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