Heart Institute of the Caribbean image

Heart Institute of the Caribbean

Hospital Medical clinic Medical center General practitioner Internist Cardiologist Surgical center Heart hospital Pediatric cardiologist Intensivist Cardiovascular and thoracic surgeon

One of the Most Reviewed Medical centers in Half Way Tree


Address

23 Balmoral Ave, Kingston, Jamaica

Contact

+1 876-906-2108

Rating on Google Maps

4.60 (118 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: staff (21) care (19) heart (14) service (14) facility (10) doctors (9) good (9) friendly (8) hospital (8) Caribbean (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Keri-Ann E. 3 years ago on Google
    Saved my father's life 2 years ago when he had a heart attack in Ocho Rios. HIC Ambulance was called and took 45 minutes to get to him and God bless, less than 1 hr to get him back to Kingston while administering care in the ambulance. Upon arrival, they operated and 2 years later, my father's quality of life is much better. Many were concerned about prices, but when we checked around it was actually CHEAPER than other places. They have the BEST DOCTORS at an AFFORDABLE PRICE. Thank you to all the staff, I recommend HIC if you want a fighting chance for your loved ones to survive!
    4 people found this review helpful 👍

  • 5/5 Rayon S. 1 year ago on Google • 63 reviews
    Clean environment, friendly staff and a comfortable waiting area, with nice soft classical music being played in the background. Good enough parking space also available and it is wheelchair friendly from the driveway to entering the building.
    2 people found this review helpful 👍

  • 5/5 Ren B. 2 years ago on Google
    We recently brought our 15 year old daughter to the Heart Institute, Kingston Campus. We were given an appointment for a consultation with Dr. Nunuro. He was great to work with along with all of the staff there. While there, he ordered several other tests so we worked with many of the staff. All of them were very professional, pleasant, and prompt. From reception, to Dr.s we were very happy with all the service we received. They took the time to listen and answer all our questions thoroughly, and look forward to having our follow-up appointments because they have already been so helpful with our situation.
    3 people found this review helpful 👍

  • 5/5 Agyeman M. 4 months ago on Google • 10 reviews
    Excellent service quality! The best cardiac hospital in the English Speaking Caribbean in terms experienced cardiologists and latest medical equipment deployed to deliver first world service quality. Services are value-for-money. Visit the Heart Institute for all your heart health diagnosis and treatment. 👍👏👏
    1 person found this review helpful 👍

  • 5/5 Rashida G. 1 year ago on Google
    My visit to Heart Institute of the Caribbean was a great experience. Dr Ahmed Hegazy was not only professional but warm and pleasant. He made me feel comfortable and assured me that I had nothing to worry about as such condition is common. I would recommend anyone to visit this place that have any heart related condition.
    1 person found this review helpful 👍

  • 1/5 Abigail D. 2 years ago on Google
    This place is disgusting to say the least! Their attitude is all about money. My husband went in for three days and they could not figure out what was wrong with him, they just have us paying ridiculous amounts of money for all the tests to come back negative. My husband felt like something was crawling in his chest and the rude doctor took over 30 minutes to get to him even though he kept telling them that it’s an emergency, the nurses ignored his complaint of pain and discomfort in his chest and left him there. When the doctor came in, the first thing out of his unprofessional mouth was if my husband couldn’t stop moving up and down so much due to the fact that he had to keep going to the bathroom from drinking a lot of liquids. The unprofessionalism is beyond me! They left him there in pain and discomfort to go have a conversation amongst themselves and review the freaking EKG for over 10 minutes! Whoever the doctor was, your day is coming, there is a God in heaven and you will get your retribution. These people don’t know what they are doing! These people are the scums of the earth and sadly this is what Jamaica has as representation of their healthcare system! Scammers!!
    1 person found this review helpful 👍

  • 5/5 Grace W. 9 months ago on Google
    My experience with and in this hospital was the best I have ever had in all my 63 years. From dealing with every staff member with the lowest to the highest positions to medical care and faculty. Top notch. Giving God thanks for this facility being in Jamaica. Excellent facility. Great management. Outstanding care. Top notch medical staff. Thank you HIC. Much love. ghazala webb.
    1 person found this review helpful 👍

  • 5/5 Mara X. 3 years ago on Google
    I went to a public hospital in September with a very very high blood pressure they said that I should go home and try and sleep it off because they had nothing to give me. So basically they sent me home to die and I told myself I would not be going back there for anything with my blood pressure. Fast forward to recently I began experiencing serious chest pains and I came to HIC with bp of 180/100 and the doctor was adamant that he would not be sending me home until he got my bp down. I received meds, tests and the best care. The service was A1. God know! This is my forever choice as of now! Thank You HIC.
    1 person found this review helpful 👍

  • 1/5 Devontré 2 years ago on Google
    Horrible customer service and outdated machines. My mother called ahead to have a heart test and a price was disclosed and when she arrived the person at the desk gave a bigger price and had the audacity to say that,”the old price still in the computer” without a hint of remorse. When my mom came to pick up the results more than a month later after she was called to pick it up, the front desk had her waiting for more than 2 hours just to tell her that the machine she used to do the test broke 2 weeks ago and she has to redo the test. ABSOLUTELY RIDICULOUS!When my mon ask why did wasn’t she updated on the matter to come earlier the front desk said she they have no idea. HORRIBLE CUSTOMER SERVICE. This place needs new management
    1 person found this review helpful 👍

  • 5/5 Harry S. 2 years ago on Google
    Best on the island. If not for HIC my mother would not still be living!
    1 person found this review helpful 👍

  • 5/5 Austine P. 1 year ago on Google
    The customer service is Number 1 and the doctors are so friendly. They are the best in the world. The way they treated and handled my best friends mom was very professional and kind . Big up to you guys keep up the great work.
    1 person found this review helpful 👍

  • 4/5 Money Tree Lending S. 7 months ago on Google
    Professional service, visit went smoothly and in a timely manner however I think they should have the rest rooms closer to the waiting area/lobby and a snack/water machine in that area.
    1 person found this review helpful 👍

  • 5/5 Victoria O. 1 year ago on Google
    HIC has state-of-the-art facility and the best heart doctors in the island. If it’s heart related I strongly recommend HIC.
    1 person found this review helpful 👍

  • 5/5 Rumaisa 2 years ago on Google
    Strong customer service. HIC shows every time how much they care about their patience.
    1 person found this review helpful 👍

  • 5/5 Dominique S. 1 year ago on Google
    Very good customer service and knowledgeable staff, environment is welcoming even though I didn't end up using their services at the time because of personal reasons, I would recommend just because of the small encounter and experience I had there!
    1 person found this review helpful 👍

  • 5/5 shonte b. 1 year ago on Google
    Was brought here by my mom to do my yearly heart checks and it’s always such a comfortable and friendly environment. Would highly recommend
    1 person found this review helpful 👍

  • 5/5 Rochelle O. 2 months ago on Google • 3 reviews New
    The HIC is definitely the place to get all your heart tests done. Their staff is energetic, compassionate and always ready to help. Thank you HIC, you rock!

  • 5/5 Toni S. 11 months ago on Google
    The experience was okay and the ambiance was cool and nice.

  • 5/5 Kimberly C. 1 year ago on Google
    The expert advice given to my mom and care she received helped to save her life. The staff is friendly and efficient. I love how much I learnt about the heart by reading the articles and facts on the walls while Waiting.

  • 5/5 Georgia S. 9 months ago on Google
    The music greeting you from the parking lot was calming :) Pleasant and knowledgeable staff. Clean environs.

  • 5/5 Curtis J. 10 months ago on Google
    The staff is professional and helpful , their actions let you feel that you are not sick. The doctors and nurses are super proficient and pleasant.

  • 1/5 R X. 9 months ago on Google
    The management really needs help professionally when hiring people....they clearly don't know the basics

  • 5/5 Suzette S. 10 months ago on Google
    My first time here and it was comforting ..The staff acted professionally and thstsca plus..

  • 5/5 alsian m. 11 months ago on Google
    Visting the Heart Institute of the Caribbean was great, clean and spacious environment, professional and friendly staff, especially the information desk check in staff, enjoy and appreciate their service alot.

  • 5/5 Robert H. 6 months ago on Google
    Clean and modern facility with standards based on clinical evidence and real expertise. Good to have a facility capable of delivering developed world standards in a developing economy.

  • 5/5 Denenne W. 10 months ago on Google
    At this facility you will be well taken care of. The staff are very friendly and caring

  • 5/5 Beno Richard (. 3 months ago on Google New
    They have the one of best facilities and the quality of the care was too excellent when compared to other hospitals in Caribbean hospitals

  • 5/5 Eleanor E. 2 years ago on Google
    At first i was wondering about price and wait, but when my mom had a heart attack i knew HIC was the only place i could trust. Thank god I did… nothing but good thigns to say

  • 5/5 Chinedu O. 1 year ago on Google
    From the perspective of a healthcare provider, I appreciate the huge investments that the HIC is making in providing comprehensive cardiovascular care in the English speaking Caribbean. Such investments usually present viable and functional framework to other key stakeholders (public and private) in the healthcare space imperative for effective synergy. And this is quite commendable. HIC parades a robust team of experts, from different parts of the world, who are committed to one goal: "Saving Hearts, saving lives". One of the Board Members of HIC, whom I have known for sometime now, Ernest Madu, is a Professor of Cardiology, an outstanding hand in Nuclear cardiology and one of the best all over the world. HIC is a notable heart hospital, with state of the art facilities. Beyond the equipment, I love their diligent and detailed approach to clinical procedures. Their work culture is patient-oriented and you will have real value for every dollar you spend at HIC. They attend to every patient's concern with utmost regard and will do their best to ensure you receive the best of their care. I recommend the Heart Institute of the Caribean.

  • 5/5 Lucy B. 2 years ago on Google
    Came to HIC and saw doctor nonoora-- was in and out quickly.

  • 5/5 Deon B. 2 years ago on Google
    Wonderful staff and doctors. They treated my mom like royalty I must big up Ms. P, Mr. Hudson for all the support they gave while my mom was undergoing treatment. Thank you.

  • 5/5 Noble j. 2 years ago on Google
    Visited HIC in october. The facility was clean and well kept. big step forward for Jamaica when i compare to other places on the island I have visited!!

  • 5/5 Jumaim g. 2 years ago on Google
    The type of care my father received at HIC, I thought was only possible in Europe or america! Good to know I am in safe hands even when living away from home..

  • 5/5 Gomez A. 2 years ago on Google
    was referred to visit by my uncle-- I didn’t have any issues at the time but I heard good things about HIC preventative medicine,,

  • 5/5 Freya G. 2 years ago on Google
    I am an hic cares members and have been for about 2 years-- very satisfied!!

  • 5/5 Tom J. 2 years ago on Google
    Thank you to the wonderful team at Mandeville office..

  • 5/5 Hermes C. 2 years ago on Google
    Front desk staff was very friendly and helpful.

  • 1/5 Adijalee S. 2 years ago on Google
    **quarter star. Customer service was beyond me and the audacity of the persons at the front to tell me that the information I got was wrong on my part with no remorse whatsoever. The fact that it was an emergency also and everyone was lagging made it even worst. The girl that was at the front and the young man were, I don’t even want to say the word that comes to mind. If you can find another place to get whatever you want done, do it! You are treated like it’s free health care you are BEGGING at this place.

  • 5/5 Radwan H. 2 years ago on Google
    The hospital looks very modern with state of the art equipment and professional doctors. This is the type of medical facility that first world countries boast of. With such modern facility, patients from across the world will seek the help of their professionals.

  • 5/5 William H. 2 years ago on Google
    Simply amazing service. I have never had a heart attack or serious issues, however i am high risk. i have visited HIC as a patient since 2013 and worked directly with Dr. Tulloch reid to take preventative measures. My health continues to be amazing, all thanks to hic

  • 5/5 Monday “Akhingbe” I. 2 years ago on Google
    They have state of the art equipment, most experienced cardiovascular experts from all around the world and their track record/low mortality rate is impeccable. I will strong recommend/rate HIC as one of the best cardiovascular center in the English speaking Caribbean.

  • 5/5 Lisa N. 2 years ago on Google
    As a tourist, i was so worried when i began experiencing chest pain while traveling in jamaica. I was worried about finding healthcare as good as what we have back home. Our tour guide told us HIC was the best in Jamaica. My family and I had a very short wait time, got in to see the doctor, and the doctor immediately figured things out! I had no idea.. But at the time I was having a heart attack. HIC saved my life

  • 5/5 Ravish P. 2 years ago on Google
    service was great. i did tests and got back my results even earlier than i had thought. was good price too

  • 5/5 Karla H. 1 year ago on Google
    My experiences at HIC have always been stellar. I am listened to, my questions are answered with care and I am served well. Bottom line: I am in good hands.

  • 5/5 Vanessa G. 4 months ago on Google • 2 reviews
    The cardiologist here have more than 10years experience and are very hands on in ensuring patient follow up and delivering quality care. Personally, I've witnessed patients coming in for heart surgeries and related procedures and made an outstanding recovery.

  • 3/5 Sharon R. 4 months ago on Google • 1 review
    My mom said that all the nurses and doctors were very nice and treated her extremely well. My experience with Dr Campbell was a positive one. But I must add that the current manual billing system is horrible and lacks transparency. The accountant has a very bad attitude and gets very defensive if you question anything or asks for clarification regarding your bill. He should not be working in a hospital environment because he lacks the capacity to engage with clients with empathy.

  • 5/5 Natalee H. 3 months ago on Google • 1 review New
    The doctors and nurses are very respectful, pleasant and accommodating. I would not hesitate in coming or recommending your services to others. Thank you.

  • 5/5 Kachelle W. 3 months ago on Google • 2 reviews New
    The Heart Institute of the Caribbean is a top-notch facility for cardiovascular care. The expert medical staff, cutting-edge technology, and emphasis on patient well-being create an exceptional experience. From their warm welcome to the thorough explanations and advanced treatments, HIC stands out for its excellence in cardiac care. The focus on both treatment and prevention, coupled with a supportive environment, makes it a highly recommended choice for anyone seeking outstanding cardiovascular healthcare.

  • 5/5 Renee W. 4 months ago on Google • 1 review
    This hospital is top-tier and no wonder why they are leading the way in cardiac care in the Caribbean!! The staff is polite, highly experienced, and caring.Their standards of quality of care, safety and respect cannot go without mention!

  • 5/5 Eric Stewart j. 4 months ago on Google • 2 reviews
    The doctors, nurses and staff were very caring. They took good care of my brother when he was hospitalized at the hospital. Thank you guys and keep up the good work.

  • 4/5 Howard s. 3 months ago on Google • 1 review New
    I'm satisfied with the service staff was pleasant and polite doctors did a good job i went in sick came out healed 👍 im satisfied


Call +1 876-906-2108 Open on Google Maps

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