SureTime Emergency Medical Services image

SureTime Emergency Medical Services

Doctor Medical center

👍👍 The experience that sure time medical has offered over the last 3 days is exceptional and cut above the rest. They are more efficient than any medical Centre I know. Keep up the good work Dr. Mcdonald and the team People often mention medical, service, time, care, doctor, staff, McDonald, professional, SureTime, customer,


Address

10 Trafalgar Rd, Kingston, Jamaica

Contact

+1 876-906-7873

Rating on Google Maps

4.50 (121 reviews)

Open on Google Maps

Working Hours

  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: medical (24) service (22) time (21) care (21) doctor (16) staff (12) McDonald (10) professional (10) SureTime (9) customer (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 R E. 2 months ago on Google • 4 reviews New
    Doctor doing assignments over the phone, no water at all was there in the whole place. Is like is only one doctor there. One bag a test for a simple thing and when we went else where salt water was given for it kmt. All these people here want is money.. I would carry no one at all here so kmt..
    2 people found this review helpful 👍

  • 5/5 Kurt-Michael H. 3 years ago on Google
    The experience that sure time medical has offered over the last 3 days is exceptional and cut above the rest. They are more efficient than any medical Centre I know. Keep up the good work Dr. Mcdonald and the team
    3 people found this review helpful 👍

  • 1/5 Andor M. 3 months ago on Google • 3 reviews New
    Very slow and disrispecrive service. With 2 people ahead of me, they made to wait me 3h ! For covid / dengue test, while I just get out of bed with high fever. No compression or help, they just want to take your money.
    1 person found this review helpful 👍

  • 5/5 Ebony C. 3 years ago on Google
    Dr.McDonald gave the upmost attention to my grandfather Percy and mad my family and I feel at home. Great nurses and care.
    2 people found this review helpful 👍

  • 5/5 Laura R. 1 year ago on Google
    As a tourist visiting Jamaica for the first time, I didn’t have a clue on what I needed to do to receive reliable urgent care at 11 at night. Dr. Andre McDonald was not only professional but he was extremely caring. He was dropping off some of his guests at my hotel and he came to my aid without thinking twice. He gave me a car side consultation and wrote a prescription for me on the spot. He made certain with the hotel security that the transportation we had secured, as well as the location of the 24-hour pharmacy, were safe and reliable before letting us go. Dr. Andre has the heart of a servant and I am so glad to have met him; I will be forever grateful for this encounter in the hotel’s driveway. If you are a local or a tourist in need of reliable and professional medical attention, please look no further than SureTime Emergency Medical Services…you will be in great hands. Thank you Dr. Andre for your care and professionalism! May God bless you and the work of your hands 🙏🏽
    2 people found this review helpful 👍

  • 1/5 LindseyBeth 3 years ago on Google
    Horrible experience with the ambulance service. My family and I had to wait for almost an hour before they arrived, and when they finally did there was no sense of urgency in getting the ill to the hospital. They paused to ask if we wanted to pay EXTRA for blood glucose testing which is completely silly in my opinion. Why was that not included in emergency services? Also they told us three DIFFERENT prices for o travel the distance. Every single time we called (because we were waiting for so long) it was a different cost! What the heck? Also, they were more interested in collecting payment BEFORE driving to the hospital. I’m like HELLO? This person is in distress, can we go??? Why is the money so important RIGHT NOW? Also, the ambulance drove extremely slow, as if it was a regular ride. It was the most disappointing, unprofessional experience and costed my loved one precious time they could’ve used to get the urgent medical care they needed. -100000000/10 rating.
    1 person found this review helpful 👍

  • 5/5 Hugh B. 3 years ago on Google
    Amazing service and a very professional team. 10/10
    1 person found this review helpful 👍

  • 5/5 R.O. W. 3 years ago on Google
    This is not just another doctor's office. It is soooooooo much more than that!!!! It is a full service medical facility. Had a medical emergency in the early morning hours. I was happy to know that SureTime is ALWAYS OPEN. My husband had serious challenges breathing and had to be admitted, nebulized and on IV. While there he received round the clock care, that made a huge difference in his swift recovery. I can definitely say the staff and doctors really genuinely care about the patients, going above and beyond, taking due diligence to ensure the highest quality of care.
    1 person found this review helpful 👍

  • 5/5 christine H. 1 year ago on Google
    One of the best place to get great customer service and staffs are really nice and welcoming. There’s always a Doctor on duty.
    1 person found this review helpful 👍

  • 5/5 Miguel R. 1 year ago on Google
    Just had the fortune of meeting Dr. Andre McDonald in the lobby of my hotel!! I was waiting for a taxi with my wife in the lobby, who unfortunately caught a double eye infection while we’re on vacation. Out of nowhere we noticed the doctor’s car in the hotel driveway and when we inquired about his service, he quickly jumped in to help my wife. We literally had a car side consultation and we received a prescription to help my wife feel better. Dr. Andre was an angel in disguise, and we could not be more grateful for his help and professionalism. I highly recommend SureTime Medical to any local or foreigner that needs friendly and reliable medical attention. If I could leave a 10 or 20 ⭐️ review, I would! Thank you Dr. Andre!!
    1 person found this review helpful 👍

  • 1/5 Mrs. G. 1 year ago on Google
    It took me 1 hour to get a "RAPID COVID TEST", which by the way, was expensive. Plus, the only card they take is Sagicor, and funny enogh, they are located right beside Guardians Gruop.

  • 5/5 Christina B. 2 years ago on Google
    Suretime Medical is my go-to for general medical care. They have a very unique offering which distinguishes them from others in the industry. They are conveniently located on Trafalgar Road in New Kingston and easily accessible. The 24 hour service is a bonus for young professionals like me who don't necessarily have the time to visit a doctor's office during the usual hours.The wait times will vary depending on the time of day that you visit and the availability of the doctors. It feels good knowing that there is a place (other than a hospital) that I can go at any time of night if the need arises. The staff are very courteous and attentive and you are constantly assured that you will be taken care of. I would definitely recommend.

  • 5/5 tiffany d. 2 years ago on Google
    My entire family uses their services and will continue to do so because of the level of professionalism and care we get. To know that there’s always a doctor available 24 hours is one of the most reassuring things ever.

  • 5/5 Erwina L. 1 year ago on Google
    Pleasant, helpful and friendly staff. The place to go to for comprehensive medical care.....

  • 1/5 Crude c. 1 year ago on Google
    Crazy wait time. Ever changing YOUNG doctors that will just tell you you have anxiety.

  • 5/5 Tina S. 1 year ago on Google
    Sure time medical level of services was wonderful, I struggle with debilitating anxiety whenever going to the doctors. But, Both the receptionists and the doctors were very professional, efficient, caring and welcoming. They provide very gentle care for their patients. Highly recommend.

  • 1/5 Stephen H. 9 months ago on Google
    I will never forget the callous and complete disregard that the doctor on call showed to my mother when she had a medical emergency. The lack of service on that night from a medical professional was a complete disgrace. Never ever again will I set foot inside your premises!

  • 5/5 Dwayne M. 8 months ago on Google
    I went to uwi having an earing problem and the jus assess my ears and instantly write mi a priscription and i knew it was jus not enough base on how my ears were feeling and as soon as i came to sure time the instantly do there thing and boom my problem was resolve. There very reliable and i deffinately appreciate them 👍

  • 1/5 Kimmy S. 2 years ago on Google
    This place is sooo messed up it’s all about the MONEY for them,They literally would keep you there knowing they can’t help you have you killed just for you to pay them millions!!! The “doctor” /owner is VERY unprofessional the worst of the worst!!! If u love your love ones please save them by not bring them there!!

  • 5/5 Gaynor C. 2 years ago on Google
    The high level of customer service has been very consistent for me over the years. The staff are very courteous and are very efficient timekeepers. Dr McDonald is a very experienced doctor with a very kind chair side manner. I value the fact that the office is open around the clock which is very reassuring when medical emergencies arise. I would recommend my family and friends to this medical office for sure.

  • 4/5 Anna-Kay B. 2 years ago on Google
    It was my first time at SureTime Medical and the customer service was superb! I love that they are open 24/7 for medical emergencies. I received personal care and attention throughout the time I was there. Dr. McDonald was very professional and efficient. He provided explanations, answered questions and ensured that I was ok. I am completely satisfied with the service and I have already recommended to my family and friends.

  • 1/5 Arissia R. 3 years ago on Google
    This place gabe me an appointment from 10:30. I got their early, they ensure they charge your health card or your payment method wayyy before you see the doctor. 12pm I am still sitting waiting to see the doctor. The doctor still isn't there. I paid $4500 to see a doctor that didn't value my time and I could not get my money back. If I could give them a 0 I would trust me. Don't waste your time. Unless you have time to waste.

  • 5/5 angella d. 2 years ago on Google
    Excellent customer service, friendly & professional staff. Keep up the good work and continue to save lives. God bless you and your team.

  • 2/5 Richard F. 2 years ago on Google
    This is the most disorganized incompetent set of operators i have ever encountered. I had a car accident emergency the patient was in KPH bleeding and waiting in triage. He had head neck and face injuries. The operators at Suretime took over thirty minutes to try to process me and then told me that they have no ambulances for next twenty minutes. They could have started with that critical information. Then they played telephone tag with me and began the process over three times. Ricidiculous . People have died in less time.

  • 5/5 Cindy N A. 1 year ago on Google
    SureTime Emergency Medical Services provided quality services with excellent customer care from all members of staff. They truly understood 24/7 care as I was able to receive full service and care when I arrived. The doctor on call was very pleasant and explained the examination process, and reason for treatment recommendations. The team also did a follow up check up to ensure that I was improving.

  • 5/5 Rosemarie C. 2 years ago on Google
    SureTime Medical is the place to be,I always can depend on this place anytime I am in need of my medical care ,I am a diabetic patient who is always sick and need of medical care, this place never disappoint me,I thank God for good medical centers and doctors like the one there at SureTime. Dr. McDonald is one of the greatest doctor around,Good set of people and great service all the time for so many years since I have been a patient at the office. Excellent everytime, blessings .

  • 5/5 O.Sutherland 2 years ago on Google
    Thanks to this place for always being my saving place ,My latest visit there was just maybe 2 weeks ago after being at home suffering from one of my worst experience with severe & unbearable stomach pain,vomiting and such at about 4am my aunt had to call for their ambulance to take me to the medical center where I had to get emergency care. After visiting & being there on IV treatment for few days,I now feel like a brand new 18y.o man again. wondering staff,much respect to Dr. McDonald & the SureTime Team. Keep saving lives & doing great works.👊🏿 I am O.Sutherland ,and I fully endorse & recommend that you visit this place for all your medical needs.👌

  • 5/5 Emma L. 2 years ago on Google
    The staff at staff at Suretime was very welcoming and explained the procedures thoroughly. It shows that they care about the well-being of the patient. Definitely recommend 😊😊

  • 5/5 Jackie J. 2 years ago on Google
    Are you or anyone you know need medical attention? Suretime is the perfect place to go. This is my favorite place for myself and family. We receive great customer service and professional doctor service from Dr. McDonald. What I love about Suretime it’s like a one stop shop for me, I can have all my test done on the spot and I can wait on results.I also love the fact that they call you to follow up on your healing process.

  • 5/5 Barbie L. 2 years ago on Google
    Very flexible and patient friendly. They really made the effort to ensure that my nephew was okay and gave the best recommendations. Will use again in the future

  • 5/5 Kraig M. 2 years ago on Google
    This medical facility is ver professional and informative. The doctors explain everything to you every step of the way, it's like you are family. The ambulance service is superb and very well trained

  • 5/5 Dania A. 3 months ago on Google • 1 review New
    Very welcoming I felt very comfortable and safe big up suretime medical all the time highly recommend ❤️🙏🥳

  • 5/5 Sheri-Gaye J. 5 months ago on Google • 1 review
    This experience was a lovely one, from the customer service to the friendly and warm doctor. Despite my pain I definitely felt safe. Big up SureTime!

  • 5/5 SHAYALIA C. 4 months ago on Google • 1 review
    The place to go for all medical needs. The staff is very friendly and courteous and makes sure that you are comfortable. I would definitely recommend this office to friends and family

  • 3/5 Alex L. 4 months ago on Google • 1 review
    Top tier with the fact that they are 24hours. Great and personable staff. Given 3 stars, due to wait time, though some days are better than others.

  • 5/5 Micah-lee B. 4 months ago on Google • 1 review
    Professional, Warming, and Caring towards patients. The service is exceptional. Kudos to Dr. McDonald and his team. His attitude and care reflects on his staff!

  • 5/5 Carell L. 4 months ago on Google • 2 reviews
    Quick service! The doctor took her time to listen to my symptoms and diagnosed me accordingly. I spent about an hour and I was in and out in no time Good customer service, and I will definitely recommend

  • 4/5 Cecile W. 5 months ago on Google • 1 review
    Messrs. DaCosta & Stewart attended to my father,taking him safely to Medical Associates Hospital last evening, and I was truly impressed. Both gentlemen were professional from the beginning, and what gave me great joy was their compassion toward my father.  My Dad is 93 and was non-communicative, but that did not stop them from explaining everything as they carried out their tasks. Once at the hospital, they were patient and empathetic as we were kept waiting because the hospital not being ready to receive my Dad. A huge Jamaican BIG UP to these young men and Sure Time!

  • 5/5 Aimee M. 6 months ago on Google • 1 review
    I went to Suretime twice recently just because it was convenient (close to my office) and i was referred there by another doctor. But I must say the customer service is impeccable despite there being a lot of patients and obviously high work load. The doctors are great and know what they’re doing. They make you feel comfortable, they listen, and they are respectful. I was sick and stressed about my symptoms and within days I was feeling much better. Shout out to Dr McDonald & Dr Charles.


Call +1 876-906-7873 Open on Google Maps

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