Phil's Hardware Ltd image

Phil's Hardware Ltd

Hardware store

👍👍 I went to Phil's hardware earlier this morning and despite being misinformed by a previous employee I left and went back hours later and ended up speaking with another employee by the name Bob and when I tell you this man exemplifies excellent customer service(which is a epidemic in Jamaica) it wou... People often mention service, customer, prices, items, door, store, Phil', Hardware, hardware, good,


Address

66A Constant Spring Rd, Kingston, Jamaica

Contact

+1 876-618-7445

Rating on Google Maps

3.70 (1.1K reviews)

Open on Google Maps

Working Hours

  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm
  • Saturday: 8 am to 5 pm
  • Sunday: 9 am to 3 pm

Featured Reviews


Frequently mentioned in reviews: service (19) customer (17) prices (11) items (11) door (9) store (8) Phil' (8) Hardware (7) hardware (7) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Vania K. 11 months ago on Google • 97 reviews
    Beware of the independent contractors that Phil’s Hardware uses to deliver your materials. I bought a brand new CLEAN bedroom door. I wish that they would have wrapped the door in plastic so the door was protected, but the door came exposed. I ordered delivery and they directed me to a gentlemen outside. By the time the door showed up at my apartment it was covered in scuff marks, dirt, a green chemical that was spilled down it, and even some scratches that stripped the paint off. I’m at home scrubbing the door and half of the damage will NOT come off 🙄 I can’t believe I just bought a new door that looks more USED than the one it replaced 😤 This store needs to oversee how these delivery men are transporting their customers materials. Cause there is no reason why I should pay for a FKD up door 💁🏽‍♀️
    3 people found this review helpful 👍

  • 5/5 Norcott G. 1 year ago on Google
    I went to Phil's hardware earlier this morning and despite being misinformed by a previous employee I left and went back hours later and ended up speaking with another employee by the name Bob and when I tell you this man exemplifies excellent customer service(which is a epidemic in Jamaica) it would be an understatement. He's very knowledgeable, polite, provides excellent customer service, efficient and hardworking. However management can acknowledge him it should be done because I will, based on my experience recommend everyone who has hardware needs to visit this location and ask for Bob.
    4 people found this review helpful 👍

  • 1/5 Sashae R. 1 year ago on Google
    For one they do not answer their phones and secondly the cashiers leave you feeling like you are begging or bothering them.
    3 people found this review helpful 👍

  • 3/5 Bryan W. 2 years ago on Google
    The prices are fairly reasonable but they could definitely improve on customer service; it's poor in most instances. One example, there's is a lady in the cashier/customer service area that has no business interfacing with the customers; she should be relocated to back office duties. I could go on but as I said, the prices are fairly reasonable and the location is central so maybe they think they don't need to display good customer service.
    2 people found this review helpful 👍

  • 5/5 Leon H. 6 months ago on Google • 69 reviews
    Well stocked for builders, house renovators and do it yourselfers. Nice layout and display. Staff not too familar with some products thus can't cross sell.

  • 4/5 Georgette R. 1 month ago on Google • 13 reviews New
    If you are looking for hardware that has variety, Phil's Hardware is a great choice. I was able to buy several home improvement items there. It was a delightful experience. It is an impressive array of goods that they offer, and it relieves you of the stress of travelling to several different locations to accumulate all the items that you might need for a project. The prices are reasonable; some remarkably better than others when compared with those of other sellers offering the same products (quality , brand). The location is good. I think customer service could be improved though.
    1 person found this review helpful 👍

  • 4/5 Nads 6 months ago on Google • 59 reviews
    Reasonably priced items & great customer service. With all those fans it's unbearably hot so they could consider solar panels to cool the area & increase the amount of time customers spend inside!!

  • 3/5 Romey R. 2 years ago on Google
    Great Customer service inside. Cashiers were pleasant and funny. Didn’t give a 5 star because I went to collect my pipe across the street. The lady in the shed that collected the receipt said to me “If I cant cut the pipe by myself” after asking to have the pipe cut in half kindly. I thought that was a service provided. I was shocked!
    1 person found this review helpful 👍

  • 1/5 Naomi F. 1 year ago on Google
    Phil's has got it down pack. Customer Service A+ most stores does not realizes that Customer Service is the key to a most successful Business. People travel far just to be appreciated and to have measurable experience. Phill' s Hardware keep it up. My friend and I was most impressed .Phill has always been a Jamaican favourite.
    1 person found this review helpful 👍

  • 4/5 Antoine C. 1 year ago on Google
    Has a variety of hardware suppiles with most at a decent cost. I had to pay to cut some plywood to fit in my car 😕
    1 person found this review helpful 👍

  • 3/5 D E. 9 months ago on Google
    They have improved customer service, making it easier to order material but it is still a process. Large variety of goods available, but shop around for best price. RFQ request on line is poor and unresponsive, not much better in the physical store.
    1 person found this review helpful 👍

  • 3/5 Jehnell S. 2 years ago on Google
    Poor customer service but cost effective products. Not a big fan just because of their poor customer service.
    1 person found this review helpful 👍

  • 2/5 Mark M. 2 years ago on Google
    Great parking availability, but they need more staff. Signage is poor! If you know exactly what you want, where exactly it is located in the store, know your way around the store, have an extra buck to pay and have a day to spare, then this is your place.
    1 person found this review helpful 👍

  • 5/5 Marcia S. 2 months ago on Google • 45 reviews New
    Great customer service, especially over the plumbing section.

  • 5/5 Mark N. 3 months ago on Google • 34 reviews New
    Always well stocked ,staff very pleasant and helpful, great prices and many options

  • 5/5 Noreen D. 1 year ago on Google • 20 reviews
    Nice place you get everything you wanted there good customer service

  • 5/5 Helon W. 2 months ago on Google • 15 reviews New
    Great place to shop for all building supplies. Prices are very competitive as well. Staff friendly and courteous. I would recommend it

  • 3/5 Louis George R. 2 months ago on Google • 4 reviews New
    The staff I find absolutely helpful, courteous and caring. Most of the hardware items are very reasonably priced, in my opinion, with an EGREGIOUS exception in the cost and quality of the bathroom vanity/facebasin combo sets. I'm sorry, but it's a barefaced attempt by someone to RIP off the customer right here.... small plain rectangular 2-door wooden vanity bath cupboards with facebasin of $120 odd thousand plus tax???. These putridly simple vanity sets are worth no more than, at most, a 1/4 of their stated cost! If you want to see larger, more intricately designed and really beautiful bathroom facebasin/vanity sets at LESS THAN HALF the prices of Phil's Constant Spring Rd, simply walk ( or drive) down the road the short distance to the newly opened branch of Tools Hardware at the beginning of Red Hills Rd (opposite Sugar and Spice Bakery, on the property that used to be QD & Ace Hardware). These people aren't trying to gouge out the customer's pocket. Their far superior and larger vanity/ facebasin combos are in the $50,000 range or thereabouts. I feel the same way about Phil's engraved wood/glass panel doors.... at $100 odd thousand dollars, far too expensive!! (These are also much cheaper at Tools Red Hills Rd I believe) Shame, Shame on you Phils...no one should purchase even one bathroom vanity/facebasin combo set or engraved wood/glass panel door from your store! Customers, if you're buying either of these 2 items, run away from Phil's (like you're running away from a ravenous wolf intent on devouring both you and your everything in your pockets) and get as fast as you can to Tool's. (By the way, I'm not an employee, owner or paid associate of Tool's Hardware. I'm simply a customer who went to both stores on the same day and observed the scandalous price difference between the 2 stores for these items)

  • 4/5 Rannetta S. 7 months ago on Google
    The service is a bit slow where you order the items you need but the cashiers work real fast. However Customer service is great

  • 3/5 Careena P. 8 months ago on Google
    Phil's Hardware is unfortunately on the other side of the dual carriageway going down so you might have to go down and come back up. Their prices are high compared to other stores with the same products. Staff is helpful. There is no Air Conditioning only a lot of fans.

  • 5/5 Sherdene T. 8 months ago on Google
    I wanted form play for my project and they had them at a reasonable price. The big plus is that if you already have your measurements they will cut the board, in this case, ply board for you at $35/cut I thought this was great a great deal.

  • 4/5 Lennox D. 1 year ago on Google
    Good layout, wide product range, helpful employees, reasonable prices… good place to shop.

  • 3/5 Ralston L. 1 year ago on Google
    Always feel a chaotic. However the regulars seem to like it that way

  • 4/5 Devon H. 1 year ago on Google
    Service slow, but you mainly get what you need at good prices.

  • 1/5 S B. 1 year ago on Google
    Absolutely no customer service...the bleached skinned so called security at the front needs to be relocated to the back of the warehouse. I heard someone management is worst then the employees so dont expect better. Active and Home and things have way better customer service and products...

  • 5/5 Kenneth K. 1 year ago on Google
    A good place to go for hardware products. With spacious surroundings a ready to assist you staffing so your in and out in no time. There is ample parking space to save you time with shopping.

  • 4/5 Tara Talks About E. 1 year ago on Google
    It's definitely not what you remember. Really modern. Clean. Organized I think it's a bit more pricey than it used to be. Staff still cold and miserable. But they really do have everything

  • 5/5 anthony s. 1 year ago on Google
    They have good products spacious shopping areas and helpful attendees.

  • 3/5 01Mikane 1 year ago on Google
    The store has nice displays however, it could be better with labelling on each aisle as I had to walk around until I found an item of interest or I was constantly asking workers where to find several items but the workers were nice and helpful. They boast competitive prices and a wide variety of items.

  • 5/5 Hair By S. 1 year ago on Google
    They are always renovating lol prices are somewhat high but the quality of the stuff is a-1 have, they usually have everything I need and more.

  • 1/5 Opal B. 2 years ago on Google
    I came to buy 8 bags of cement and no work in the warehouse was willing to load them unto the van. The person I hired to do the delivery had to do it himself.

  • 5/5 Melody G. 1 year ago on Google
    Great experience excellent customer service knowledgeable and respectful highly recommended this store on Constant Spring road Kingston Jamaica

  • 4/5 Arlene C. 3 years ago on Google
    Upon entering, you will observe that they are renovating and most of the items are dusty. While they didn't have a wide variety of faucets, in comparison to the other stores we visited, their prices were competitive. We left with paint though; thanks to their helpful representatives.

  • 4/5 Davine M. 2 years ago on Google
    Awesome experience wish you gave discount for items over $100,000 even 3%

  • 3/5 Ruphia W. 2 years ago on Google
    Haven't been to this store in a while, was pleasantly surprised at the revised layout since I was there last.

  • 5/5 Simone C. 2 years ago on Google
    I was really impressed with the improvements made. Several years ago it was a pain to visit there because it was so dusty and just a hassle..now I seeing is almost shoppers friendly

  • 5/5 Philroy M. 2 years ago on Google
    The self-service idea at Phil's was an experience for me, it was my first visit since that concept came into play. Cashier staff needs to be better at their job. Love place.

  • 5/5 Johnathan D. 2 years ago on Google
    The best hardware above Half Way Tree. They have a wide variety of what ever you are looking for. They staff has the knowledge you need. They just remodeled so the process is easier and seamless. It can get busy but it's organised, so don't stress you will be in and out. Check them first!

  • 5/5 David S. 2 months ago on Google • 1 review New
    The best just come check it out for yourself no joke price are right and you can feel welcome to spend


Call +1 876-618-7445 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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