Digicel image

Digicel

Cell phone store

😠 Was sold a phone that I never saw the seal cut and refuse to charge same item.After returing the item within a 24 hrs period. People often mention service, store, staff, customer,


Address

26CJ+GF6, Hope Rd, Kingston, Jamaica

Website

digiceljamaica.com

Contact

+1 876-946-9440

Rating on Google Maps

3.60 (218 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 6 pm
  • Sunday: Closed
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (13) store (6) staff (6) customer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kenneth B. 1 year ago on Google
    Was sold a phone that I never saw the seal cut and refuse to charge same item.After returing the item within a 24 hrs period.
    1 person found this review helpful 👍

  • 3/5 natasia t. 1 year ago on Google
    Bought SIM card because my phone was stolen all not the SIM card isnt working now I have to go back to store to fix it and again I never had that problem with flow Flow has better internet and call.
    1 person found this review helpful 👍

  • 1/5 Oscar M. 1 year ago on Google
    I just read the the store close at 7 pm and I drive and reach here at 6:40 and the store closes kindly to update your profile plz for this is a big waste of my time an gas
    1 person found this review helpful 👍

  • 3/5 Kenroy G. 5 years ago on Google
    The staff tried their best to get issues resolved although they weren't very knowledgeable about the technical aspects of their jobs. Once questioned they were quick to send you to another department where the new rep sends you back to the previous department rather than attempting to find someone with the necessary skillset to solve the issues raised. The store managers were a lot more helpful.

  • 3/5 Medjine L. 2 months ago on Google New
    Returning equipment at Digicel usually takes some time, as is customary. Despite the extended duration, the service was pleasant. Unfortunately, the staff encountered difficulty in calculating the prorated amount due for the bill. As of today, (two weeks later), the bill has yet to reflect the necessary changes.

  • 1/5 Chevaunne S. 5 months ago on Google
    I woudnt blink twice if this store closed. Horrendous waste of time.

  • 1/5 The E. 5 months ago on Google
    Please do not buy anything but topup credit or internet service from Digicel. The devices/handsets they sell always malfunction after a year or two. They sometimes sell their cell phones with the incorrect charger or a charger that isnt suited for our sockets. I'm on my second device and it will no longer charge. I always have buyers remorse with Digicel low quality products. It's almost as if they purchase these devices on eBay or craigslist and resell it to us locals.

  • 1/5 Caragay F. 7 months ago on Google
    Only giving this a 1 star because I can’t rate it zero. I’ve submitted a name change request on my bill over a month now and each time I call in, I’m told the documents will be “sent over”. To where, Australia? A month is ridiculous especially when I have to keep reaching out. Communication is nonexistent and your customer service has withered and died!

  • 1/5 Keith W. 7 months ago on Google
    Slow, staff move around a lot looking busy but customers don’t seem to get through. Takes forever to get anything done. Do better

  • 5/5 iAmDCraze 1 year ago on Google
    Great service at Digicel Sovereign Centre. Shoutouts to Winsome for expediting a request for me hella quick.

  • 3/5 dwight d. 1 year ago on Google
    Good customer service at this store but overall they've stopped putting the customer first, prices are getting out of co.trol.

  • 5/5 Rusheen H. 4 years ago on Google
    Walked in and was acknowledged immediately and didn't have to join a line. The staff, Devante, promised me same day service for my internet and cable and the promised was met. I've had no issues since installation.

  • 4/5 Jenevy S. 1 year ago on Google
    Pleasant and helpful staff

  • 5/5 Margaret E. 2 years ago on Google
    Excellent customer service agent...she came off lunch to assist me with my bill and made sure to explain all aspects of my bill so that I can fully understand it in the future.

  • 1/5 Karasue H. 1 year ago on Google
    One of my worst experience with them since I have there service 😕

  • 5/5 Garth F. 1 year ago on Google
    I went to the Sovereign Centre branch to get a Digicel SIM and data plan for my visit. The young lady who assisted me with getting a new SIM and data plan was very courteous and knowledgeable. She was polite and patient. The overall experience was very good.

  • 3/5 Aristotle F. 2 years ago on Google
    I must say the walked in service is good at this time

  • 3/5 Nicola B. 3 years ago on Google
    After attending there two visits. I still was not able to get the phone they were offering. At first it seem like the rep was unfamiliar with the system and the second visit confirmed same.

  • 4/5 Jeremy F. 3 years ago on Google
    Good service in spite of the challenges of handling walk-in customers. Can be slow at times but so it is everywhere. Patience is the current virtue!

  • 4/5 Courtney D. 2 years ago on Google
    Customer service rep was very courteous

  • 5/5 Troy S. 2 years ago on Google
    Not too full when we went there got through real quick customer service rep was good

  • 4/5 Hugh R. 2 years ago on Google
    Good customer service at the Liguanea branch

  • 5/5 Jorick Security S. 2 years ago on Google
    Store very clean and the staff ready to assist with any problem you may have


Call +1 876-946-9440 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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