Starbucks Fontana Waterloo Square image

Starbucks Fontana Waterloo Square

Cafe Coffee shop

One of the Most Reviewed Caves in Half Way Tree


Address

26C5+R4M, W Kings House Rd, Kingston, Jamaica

Website

www.starbucks.com

Contact

+1 876-563-1126

Price rating

$$ $$

Rating on Google Maps

4.30 (998 reviews)

Open on Google Maps

Working Hours

  • Monday: 7 am to 8 pm
  • Tuesday: 7 am to 8 pm
  • Wednesday: 7 am to 8 pm
  • Thursday: 7 am to 8 pm
  • Friday: 7 am to 8 pm
  • Saturday: 8 am to 9 pm
  • Sunday: 8 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: service (28) good (23) great (23) staff (21) customer (18) coffee (18) Starbucks (17) location (14) experience (14) work (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Ahkiva W. 11 months ago on Google • 26 reviews
    One of my go to spots , always greeted by friendly staff and they work fast . Good area to study aswell as to just chill or take a breather from a long and exhausting day with either a hot or cold drink.
    5 people found this review helpful 👍

  • 4/5 Kenroy B. 1 year ago on Google
    My first time. However, from my visibility way smaller than the branch on Knutsford Boulevard (I think).The environment was very clean and neatly stacked. The staff were very cool and down to earth. I have never had a warm brownie before. Nice. We bought 2 Grande Caramel Frappuccino, Venti Strawberry Crème Frappuccino, Gnd Strawberry Chocolate Chip Frappuccino(Favorite), Chocolate Chip Cookie and a Double Chocolate Brownie. The location was still spacious for customers to consciously be Covid-19 separated. The cashier was knowledgeable about the products and gave clues as to what were the better options(2 4 1 chocolate chip cookies). The service was excellent. Wait time was extremely short, we barely got enough time to sit on the comfortable couches. Maybe it was the time of day (8:10 on Thursday Evening) there was not a lot of customer. The bathroom was very clean and useable. The one drawback was there was no tissue in the bathroom.
    5 people found this review helpful 👍

  • 5/5 Tasheika M. 2 years ago on Google
    For me it’s all about the the taste, the greetings and the experience. I always feel welcomed whenever I open a Starbucks door. Not the place to sit and get work done but a good place to grab a cup and coffee while running errands in Kingston.
    4 people found this review helpful 👍

  • 5/5 Andrew S. 1 year ago on Google
    Good customer service, short waiting time.
    4 people found this review helpful 👍

  • 4/5 Paul A. 2 years ago on Google
    Let's air this out, it's not the price of coffee but the experience that comes with visiting a place where like minded individuals who transcend the gap of where one wants to be and where one is currently. 😂 I sound profound, like how I like my coffee. Great atmosphere, as usual. Always know what I want to do when I open the doors. Venti coffee or frape. Funny story, I am lactose but I shall endure this one every time.
    3 people found this review helpful 👍

  • 4/5 Crystal A. 2 years ago on Google
    Great and warm n friendly staff.
    3 people found this review helpful 👍

  • 5/5 Melissa M. 4 months ago on Google • 202 reviews
    The Starbucks location at Waterloo exceeded my expectations on multiple fronts. The location itself is charming, providing a serene atmosphere that's perfect for both work and relaxation. The standout feature for me was the exceptional customer service. The staff was not only friendly but also displayed a genuine enthusiasm for ensuring a positive experience. They were attentive to details, making the visit feel personalized. The quality of the products, as expected from Starbucks, was outstanding. I usually get a frappucino, with my favourites being the strawberry cream and cookies & cream frappucino. For those looking for an ideal spot to work remotely, this Starbucks offers a conducive environment. The ambiance is conducive to productivity, with a balanced level of background noise and a reliable Wi-Fi connection. In summary, the Starbucks in Kingston at Waterloo not only meets the brand's reputation for great products but also stands out for its exceptional customer service, inviting location, and suitability for remote work. It's a gem for both locals and visitors seeking a top-notch coffee experience.

  • 5/5 Cee J. 2 years ago on Google
    For all your Starbucks needs. Some seating inside and some more to the side outside.
    2 people found this review helpful 👍

  • 5/5 Sher-Ann M. 4 months ago on Google • 96 reviews
    Cashier Jamaal was courteous and helpful. The baristas were quick, efficient snd friendly. Service was with a smile 😃

  • 5/5 Diandra B. 1 year ago on Google
    Venti Caramel Frap with Chocolate chips and Mango Dragonfruit with Lemonade
    1 person found this review helpful 👍

  • 4/5 Makeda M. 3 years ago on Google
    Delightful curated menu of snacks, desserts, and drink options from the signature Frapp to a Spinach Feta wrap, and scrumptious lemon pound cake!
    1 person found this review helpful 👍

  • 5/5 Christopher J. 3 years ago on Google
    Great service, homey atmosphere, best coffee!
    1 person found this review helpful 👍

  • 5/5 shadekiful 2 years ago on Google
    Never disappoints. Friendly staff. Clean environment
    1 person found this review helpful 👍

  • 5/5 Sir Khristopher Blair (. 1 year ago on Google
    First impression last with this store. Clean and tidy, the ambiance was wonderful, cozy, and relaxing. The staff worked with much effort to get the orders prepared. The meals and drinks were well packaged. The prices were reasonable and the food tasted delicious, they opened up one’s taste buds. There weren't any staff standing around being idle, everyone was doing something to make the customer experience great. The restrooms were cleaned and had a fresh smell and had toiletries stocked.
    1 person found this review helpful 👍

  • 5/5 Sashani F. 1 year ago on Google
    Friendly staff, had a welcoming atmosphere. The staff had great recommendations for drinks.
    1 person found this review helpful 👍

  • 2/5 Racquel J. 7 months ago on Google • 73 reviews
    The cashier spoiled the experience for me. She wasn't paying attention, kept looking everywhere else expect at me and was definitely not helpful in helping me to figure out my order. I'll probably never come back to this location. They have no cupholders so I was forced to carry my items in hand. Fortunately I only bought 2 items

  • 4/5 Latoya T. 2 months ago on Google • 68 reviews New
    Servers seem knowledgeable and pleasant. The atmosphere is somewhat gloomy.

  • 4/5 Tynielle C. 2 months ago on Google • 38 reviews New
    Good food as is standard but lengthy delay to have order processed, although they have a lot of persons behind the counter.

  • 5/5 Anthony C. 6 months ago on Google • 33 reviews
    It is always a pleasure to visit this location great team, Tess, and Roz are awesome...

  • 4/5 Nakesha W. 2 years ago on Google • 20 reviews
    Starbucks Waterloo Square was a very good experience for my son and I as we greeted with pleasant faces and great customer service. From the cashier to server, everything and everyone was exceptional.

  • 3/5 Antonette L. 1 year ago on Google • 16 reviews
    It was just okay. The cashier on duty wasn't particularly pleasant. The drink didn't taste particularly good. It was one of the new seasonal cold beverages. Overall can't complain. It's more of a stop, get what you're getting and keep it pushing. Nothing to write home abouts

  • 3/5 Marsha M. 1 year ago on Google
    My first experience was not sooo great.. I believe the Customer Service could have been better. However I love the many A Aroma of the Coffee mixes and blends. Hope my next experience is better.

  • 5/5 The E. 1 year ago on Google
    Personable and friendly staff, fast service but this location wouldn't be my first choice in terms of trying to get work done for an hour or so at a Cafe: too much foot traffic. That being said, there are seats inside and a small lounge outside for socializing.

  • 5/5 Master K. 2 months ago on Google New
    I love this particular store because this location has an excellent flow of attractive female clientele.

  • 5/5 Nicholas S. 4 months ago on Google • 6 reviews
    Starbucks at Waterloo always is a great experience. The staff are always happy and smiling and they move very quickly while ensuring you get exactly what you ordered. Excellent customer service here always!

  • 4/5 Ayanna T. 1 year ago on Google
    Had a star drink and a butter croissant today... yummy as always

  • 5/5 iyana h. 1 year ago on Google
    Best customer service and even yhou I bought q simple drink it was really refreshing. A I loveeeeeee the interior

  • 4/5 Tiffani W. 6 months ago on Google
    Awesome service. May not always find a place to sit in the busier time but great atmosphere.

  • 3/5 Philip W. 1 year ago on Google
    In terms of the original mixes. I have bought different cold coffee mixes everyone of them they seem to put more ice than cream which makes thebdrink taste like water and milk. To correct this i have to now be buying extra creme which i dont think its fare to customers. Why not just mix the base drinks according to some measurement puttimg less ice ? Then if i want sweetness then i would by extra creme. I have bought the same cold coffee in the US and I didnt have to buy extra creme it was good 'off the bat'. Outside of the above clean establishment and service was great.

  • 3/5 ರಾಕೇಶ್ ಬೀ �. 6 months ago on Google
    Could've been a lot better. Control musquitoes inside to start with. Pay employees enough for the staff to serve with a smile.

  • 4/5 Coach B. 11 months ago on Google
    The coffee is always good and what we come to expect from Starbucks. The service was also pretty good and they do a good job of maintaining the level of service that you would get abroad. Its not quite there yet, but they do a good job overall

  • 3/5 Shona-Lee T. 1 year ago on Google
    The music plus the sound of the beverages being made makes in here way too loud, you would have to step out to make a call. Service was decent though

  • 5/5 Kerryann m. 1 year ago on Google
    The greeting was a welcomed surprise. The staff was pleasant and the food consistent. I decided to try my drink with almond milk instead of cows milk and the taste was just perfect.

  • 3/5 Christine H. 1 year ago on Google
    There was a long line to cash which was expected it was Friday and there was only 1 cashier. Then after a while another came to cash. I took a while to get my refreshers one person apologized for the wait..... it was a mango dragon fruit, but I did not taste any mango......I wanted a pumpkin spice latte but they did not have any hence my purchasing the refreshers......

  • 4/5 Ralston H. 11 months ago on Google
    First let’s talk about the views and how well oriented everything is when you first walk in you smell a strong nice rich odor of coffee, to your sight you’ll be surprised of the interior details as it seem very modern compared to when you step in somewhere like KFC, let’s get to customer service, Customer Service is definitely great and it’s just great!!, let’s get down to the taste, I got the Cookie and Cream Frappuccino it costed $800, the drink looks astonishing as if it tastes very good, then I tasted it as soon as I tasted it no Exaggeration the drink tasted like something I’d make as an 8yrs old it tasted literally like blen up duplex ina wata or some sort of blen up biscuit with a bit of milk and wata!!! I know I know I ordered the Cookie and Cream but guys it did fresh, living water it had no taste other than that biscuit distinct blen up inah wata taste!!! Let me tell you the experience was very good and I will be going back to try something else and I hope it’s flavorful!!! Other than that it’s a very good experience.

  • 5/5 Nicolette B. 1 year ago on Google
    Always a good stop. Save for the disappointment when they’re out of pumpkin spice 😅. Great space to work alone or have a small, quiet meeting

  • 3/5 Nicole L. 1 year ago on Google
    I was a little surprised when I proceeded to cash my purchase and was told that their machine only takes cards that can tap. I've spoken to people who've gone there before and said that's not true. So that staff member needs to possibly get her facts straight or have someone else show her how to swipe the cards.

  • 5/5 Raymond E. 2 years ago on Google
    The usual 5 star Starbucks quality. Staff is friendly and efficient. Location is good and safe

  • 1/5 Danielle R. 2 years ago on Google
    Overall Starbucks is a lovely place, I’ve experienced the customer service at all locations, however, on this particular day I experienced terrible customer service at the location on Waterloo Rd from my barista Ashley. Please leave personal problems at home, as at work it’s mandatory to remain professional. The drinks were great but the Montego Bay locations are way better.

  • 5/5 Sammi B. 3 years ago on Google
    Because the flavor n taste is everything

  • 5/5 Arthur M. 2 years ago on Google
    Nice setting, friendly staff. A good chill spot and great lighting

  • 5/5 Khristian B. 4 years ago on Google
    Along with great drinks, good food, and awesome service from the tellers and barista; this Starbucks has a great ambiance. They really spent time curating the perfect space for studying, casual meetings, or leisurely sipping on some great coffee.

  • 3/5 Armani D. 2 years ago on Google
    Food is great, more servers are needed to fulfill the orders in less time.

  • 5/5 Kayla 2 years ago on Google
    Great atmosphere and even greater drinks.

  • 5/5 Jevoni D. 3 years ago on Google
    Coconut coffee.. Can't ask for more. Aroma kicks you on the joint. Feels good

  • 3/5 Natalia R. 2 years ago on Google
    Nothing to write home about, service can be extremely slow sometimes and staff is not always as courteous and friendly as you would like. Prices are definitely not worth weak, over sweetened coffee.

  • 5/5 Hubarr G. 2 years ago on Google
    Great coffee. Awesome staff. Very accommodating with tweaks to my order.

  • 4/5 Abigail P. 2 years ago on Google
    Nice service but small seating area

  • 5/5 Internet G. 2 years ago on Google
    The customer service is top notch, I have been there a few times and never had an issue. The cafe itself is very small but they have seats outside as well so you can enjoy your meal there. There is adequate parking available as the company shares parking on the fontana pharmacy center property.

  • 5/5 Kyle S. 2 years ago on Google
    Great staff. Grill cheese is phenomenal!

  • 4/5 Vivion S. 2 years ago on Google
    Good location for Starbucks. Not so good if looking for a place to work while enjoying your coffee treat as it’s not enclosed from shopping traffic. Drinks are great.

  • 3/5 R B. 1 year ago on Google
    Long lines, long wait. Cashier on staff today wasn't too pleasant, maybe she was having a rough day. The two ladies who were making the drinks/coffee moved really slow. I find when the men work they move really quickly and persons get served quickly. The girls surely had a big crowd waiting and moved at snail's pace. Point to note if I go there and see the girls working I won't order unless the store is empty, they are way too slow. Place was also messy, floor and, station the sugar, straws etc. And the table by the entrance/exit door.

  • 2/5 Pauline B. 2 years ago on Google
    Poor customer service - the cashier/person taking the order was unhelpful and wrote down the name for one of the orders incorrectly. Therefore the wrong name was was being called while we were waiting for the order. Training needed for customer service! Enjoyed the food & the coffee.

  • 5/5 Jonathan M. 2 years ago on Google
    Fantastic place, my go to spot tomwork away from the office. All the staff, ALL the staff make you feel very welcome. The drinks are always pretty good and the food options are good but unfortunately pretty limited. The Waterloo location is one of the best, with ample parking and a good location.

  • 5/5 Johnathan D. 2 years ago on Google
    It's cool. Wait is a little long NEED more barista s. Always great menu items my kid loves the "birthday cake" cake pops and the Venti Ultimate Caramel Frappuccino. Keep the product line consistency up

  • 3/5 Takeisha F. 2 years ago on Google
    It's normally my go to place to stop cause it's on my way to work as well as home but I made an order last Friday to pick up and only to arrive and saw my drink on the counter where everyone was grabbing their drinks and I wasn't pleased. Don't they have a mini fridge to keep customers order if they're not there?? ?? 😑🤨 I may go back there but I won't order before I get there, cause to me that's very poor customer service. Idk who maybe touching my drink (which I saw people doing) that's left on the counter for however time it's there smh.... y'all need to do better

  • 3/5 Vanesa B. 2 years ago on Google
    Horrible customer service the cashier didn't cash out an item and after waiting 20mins was like oh I forgot to tell you. Kmt!

  • 5/5 Malawi B. 2 years ago on Google
    My friend and I went here on a Sunday evening and it was a great experience. the location had a lovely and rather lively atmosphere. The customer service was great and they had a wide variety of options on offer. We were very surprised to find that the prices were significantly more reasonable than expected.

  • 5/5 sophia m. 2 years ago on Google
    Always a pleasure to visit, customer service is off the chain! Keep it up guys.. I tried the new pistachio latte, our server recommended adding a bit of oats, yummy 😋, see you soon Starbucks

  • 3/5 Russell F. 2 years ago on Google
    Frankly I don't get what the hype is about. There's good service but expensive. Frankly the coffee at Cafe Blue or 24 Seven cafe at the Pegasus is just as good if not better. There's more variety here at Starbucks, but I've not had a good experience with any of their alternative beverages. I'd sooner buy a milkshake or such at Wendy's or Burger King. Meh.

  • 3/5 Olive M. 2 years ago on Google
    Waited extremely long for my order to be filled, received with an apology. Apparently there was a problem with the warm machine that no one saw necessary to communicate. I wasn't pleased at all.

  • 5/5 Canace M. 1 year ago on Google
    This is my favourite Kingston branch. Staple to Starbucks the service is always great but I love that the music and air-conditioning is always at a comfy level.

  • 5/5 David C. 2 years ago on Google
    Late Post but I love the interior of this location compared to other Starbucks locations in Jamaica. Great Customer Service

  • 3/5 Camile Simpson- W. 1 year ago on Google
    Service was great ...atmosphere was a vibe. Good music not too loud where you couldn't sit and have a conversation..clean too and they had most of the menu options in stock including the crispy grilled cheese which some locations like new Kingston never seem to have.


Call +1 876-563-1126 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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