Featured Reviews


Frequently mentioned in reviews: cake (52) service (39) customer (26) cakes (19) time (16) pastries (16) order (15) good (14) birthday (13) plain (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Ricardo C. 2 years ago on Google • 77 reviews
    They for sure are better for getting a photo on a cake than other places I've used. True to colour and sharp. Unfortunately, no decorating effort made otherwise. Just plain white icing with colored edging. Cake not bad though. Choice of plain, chocolate or half and half. Their patties never disappoint. Pastries, however, are average looking. No standout appeal. Pastry chef needs inspiration. Efficient customer service. Average friendliness.
    4 people found this review helpful 👍

  • 1/5 Sher R. 2 years ago on Google
    The customer service and cashier provide very terrible service, especially the customer service employee. I would not ever recommend anyone at the Red Hills Road Branch. Phone service needs to be improved too.
    2 people found this review helpful 👍

  • 2/5 Brenton L. 2 years ago on Google
    Sigh, called 76 times on December 28,2021 before someone answered the phone to take the order for my daughter's birthday cake. Had similar experience a few days earlier to place order for son's birthday cake. So make sure you have time on your hand if calling to place an order. Cake prices are reasonable but employees need training in customer service.
    2 people found this review helpful 👍

  • 2/5 Hugh STEWART (. 4 years ago on Google
    Patties were great but the ladies has their feet on a part of the table where they store the Patty bags.. asked her to remove her foot and she asked"Why?" Come now, they are in the food industry, supposed to have food handlers permit & don't know not to put their feet on the table where they store the Patty bags! Didn't find it funny at all!!
    2 people found this review helpful 👍

  • 2/5 Vanessa M. 11 months ago on Google
    I bought a cake for $10,900.00 yesterday April 20,2023 it was VERY DRY , the cake needed more decoration this is the fifth time i got a dry cake, you guy need to do a little more than the basic for size cakes like these. I think it was poorly Done, I'm not happy with the cake. I host birthday parties every week now I'm not sure if i want to buy another one that size from you ! Or anymore!!!!
    2 people found this review helpful 👍

  • 3/5 Ricky R. 6 months ago on Google • 203 reviews
    Visited Saturday, September 23, 2034 @ 2p. The line was long... and even grew longer with only only cashier. The overall service was slow 🐌 The overall cupcakeswere consistent in taste. The cashier is often busy talking to employees who are walking up with endless questions or problem-telling. Getting the the customer would be a good start, thanking them for waiting would be necessary. At the time of my departure, there were approximately 25 people in line, still one cashier was left to assist. Recommendations: After making my 8th visit/purchase from this particular location over the last 2 years, there's a need to improve the customer service interaction. I was there for about 20-25 mins from waking in the door to having the products in hand.

  • 4/5 Antoine C. 4 months ago on Google • 113 reviews
    Patty is always good and cake. Took a while to get served and there's no where to sit and dine. Parking lot is always jammed packed with extremely tight parking spots. Great place to grab a quick bite.

  • 1/5 Sheryl H. 3 months ago on Google • 3 reviews New
    I didn't get the lady's name but she was sooo rude. I wanted to make an order I simply asked what's the earliest time I could get a cake the woman shouting on top of her voice saying mam when yuh want the cake!!!??? Why is it most places in JA lack customer service. Are you people providing a service or your here to bully customer??
    1 person found this review helpful 👍

  • 5/5 Sophie C. 1 year ago on Google
    Plain iced cakes are my favourite! Consistent with taste and quality!
    1 person found this review helpful 👍

  • 4/5 Kamau D. 2 years ago on Google
    Good pastry and cakes, good quality tastee paties but sadly does not have a modern interior design. The staff are well experienced (especially vwith taking your custom cake orders). COVID-19 Protocols are being observed. Enough space on the inside to remain 6ft apart.
    1 person found this review helpful 👍

  • 4/5 Sasha M. 2 years ago on Google
    Great Prices!! Sugar and Spice has arguably the best tasting cake in Jamaica. They accept debit and credit cards at ALL locations but the Boulevard location’s machine is always down. I believe you have to go in store to order because a requirement to collect the cake is to present the original receipt.
    1 person found this review helpful 👍

  • 3/5 Kim 1 year ago on Google
    There was no order when collecting, I didnt like that they served the cakes in paper bags. Ruins the icing. You can never ever get thru when u call in the phone. Love their cakes tho. Update, they took a while to come with the cake that was ordered, they messed up the writing plus the person who served the sliced cakes almost didnt give me all that I ordered. Customer service still sucks
    1 person found this review helpful 👍

  • 3/5 Monique P. 2 years ago on Google
    Cakes are great. Costumer service was not. Don't even bother try calling them.
    1 person found this review helpful 👍

  • 3/5 Denise 1 year ago on Google
    The customer service here leaves a lot to be desired. The pastries and baked goods are excellent. We ordered a cake and the taste was great. They need to work on the customer service though.
    1 person found this review helpful 👍

  • 4/5 Paul-Ann J. 2 years ago on Google
    Over the years the taste of the cake has remained consistently good. The only problem, though improved, is accessing them via telephone.
    1 person found this review helpful 👍

  • 3/5 Venice R. 2 years ago on Google
    Sugar and Spice is famous for the great taking cake that is baked at each location. Sugar and Spice has remained consistent with its quality for many years now. The visit was to pick up a birthday cake. The place was crowded with long queue. It is a compromise. The cake quality was worth the crowd and long queue.
    1 person found this review helpful 👍

  • 4/5 L R. 5 months ago on Google
    Place was organized. Was able to get in and out without too much hassle. Not crowded, and had everything they advertised!
    1 person found this review helpful 👍

  • 3/5 Gabrielle B. 2 months ago on Google • 63 reviews New
    The customer service needs a lot of work, personally, the cashiers in particular are very unapproachable, the facial expressions, their tone whist speaking to you is just so off putting. Long lines and the workers tek dem sweet time, no level of urgency!!! Please Sugar and Spice, I love your pastries and cakes but maybe try putting the staff through some form of customer service training for your employees. I'm a stickler for customer service and trust me when I say, there is a lot of room for improvement. The lady that served us the pastries after we cashed though was very pleasant, she saw what was happening and tried her best to make my experience a tad better so I appreciated that. However, 5 stars for the plain cake and cupcakes!!! They are not too sweet, very moist & just amazing! The price point is very affordable. I think there's a lot to be done, the packaging could be updated and more effort in decorating the pastries can be considered, mark you they may not always look good but their pastries are pleasantly good. We also tried out their bearclaws and sugar bun; I wasn't crazy about those two but my husband liked it. I love their cakes, no doubt about it, I will continue to buy from here but please...work on the customer service.

  • 3/5 Jay M. 2 months ago on Google • 55 reviews New
    Patties always nice and hot. I purchased a slice of cake as post patty delight. I was thoroughly disappointed. The portion size was ridiculously small. So 3 stars.

  • 5/5 Chris H. 1 month ago on Google • 36 reviews New
    I went there in the morning. The place was very clean. The service was very quick. . The pastries was very fresh and nice. I had four different ones. Very nice. . I also ordered a birthday cake.

  • 4/5 Ean R. 7 months ago on Google • 27 reviews
    I'm a little disappointed in some of the pastry. It is not what I expected. I had the cherry Danish, which was ok, but the cinnamon roll and the palm tree were not what I remembered. The birthday cake we ordered for my nephew was beautifully decorated and tasted good.

  • 1/5 Tyreese A. D. 3 months ago on Google • 3 reviews New
    I went to the sugar and spice off boulevard and was very disappointed and here i am yet again disappointed with another location i went there to purchase a plain cake only to be told that is something i have to order. who orders a PLAIN CAKE literally no specialization just a plain cake. When i proceeded to place an order I was then told the cut of time has passed, this was at 1:20pm bear in mind they close at 5 something. That was my last, trying to purchase cake from this company because you couldn’t be offering cake as your primary product and not one plain one was available for sale #unprofessional #distasteful

  • 4/5 Al-Jerome E. 2 years ago on Google
    Best plain cake option available

  • 4/5 Nakesha W. 1 year ago on Google
    Very good customer service and great variety of pastries at reasonable cost. Love the plain cake and danish

  • 3/5 Simmadel H. 1 year ago on Google
    Can beef up the customer service a bit. And look more pleasant seeming ready for the task at hand. But there pastries 🍰 speaks volume

  • 1/5 chevene p. 1 year ago on Google
    The cake is the best but I have been calling the Red hill road location for two full days nothing that bad people come on it wasn’t like this

  • 3/5 KERRY-ANN M. 1 year ago on Google
    Delicious cake but cashier is extremely slow because of this long waiting lines. Servers friendly and pleasant.

  • 5/5 Crystal T. 1 year ago on Google
    The line on a Saturday is ridiculous. There was only one cashier who moved very slowly. Persons paying for cakes mixed with persons buying actual food didn't make it any better but the food itself was wonderful, the quality never drops.

  • 5/5 Isheika W. 1 year ago on Google
    The best cake, patties... you must stop and get yourself a nice cheese or beef or chicken patty. You will never look at another patty the same again

  • 3/5 Rose O. 1 year ago on Google
    Ordered ahead of pickup and was told the time. When we got there, we had to wait some 15 minutes which negatively affected our plans. The birthday cake was also not what we were accustomed to as it was on the dry side...

  • 4/5 Sandra C. 1 year ago on Google
    Store was fairly empty so service was fast. There was the usual supply of fresh baked goods and patties.

  • 1/5 sheneille p. 9 months ago on Google
    One of your servers was very rude to me today I check my food before leaving I had bought 2 cheese patties, 1 coco bread, a soda and a cupcake before leaving i notice there was no coco bread in the patty bag I politely informed her that there was no coco bread in the bag and she told me that was what was on the receipt which was not so. I had given the cashier $1100 and got back $70 change I then went to the cashier to ask her to try to confirm because the rude server even refused to show me back the receipt I left without my coco bread that I paid for. I believe the issue was that she was taking too many receipts at a time and got confused.

  • 5/5 Jason T. 6 months ago on Google
    It's beautiful to get your nice patties an pastries, awww I love it there, and they have good customer service as well

  • 4/5 Shane B. 1 year ago on Google
    Patty Done right. Yes I know its Tastee Patty but theirs was so hot took me back 10 years at least. Had to open mouth and blow while still trying to eat, yup the memory that sticks. The Danish, best Danish for miles. Cake to meet any occasion. Little more organization needed for lines after cashing but apart from that wholy satisfied.

  • 3/5 Tracey-Ann L. 8 months ago on Google
    Lack of parking during peak hours is the usual deterant for hungry customers at this location. Otherwise we love Sugar and Spice Patties, cakes and danish!

  • 5/5 Shenelle E. 7 months ago on Google
    Very helpful staff with ordering my very plain cake for me to add a personal touch. Cake was ready on time and looked exactly how i needed it

  • 5/5 Dean S. 7 months ago on Google
    The taste remains the same, the quality is second to none, and the staff at Red Hills Road, professionalism buck. The service is always great.

  • 4/5 Noel P. 2 years ago on Google
    Affordable and staff are courteous.

  • 4/5 Rannetta S. 2 years ago on Google
    Their cake and cinnamon roll is just so awesome and delicious but their cake is addictive 😋

  • 5/5 damian t. 2 years ago on Google
    Always a great experience! Patties are hot delicious and thier pastries are second to none. But I grew up on Sugar and Spice so I may be biased. Service always good! But some the lines are long but the move quickly.

  • 4/5 larry d. 2 years ago on Google
    Get your tastee patties and cakes at this location, it great👍🏽

  • 4/5 Karlene T. 2 years ago on Google
    Excellent location to grab a Jamaican Patty Beef,Chicken or Cheese Patty

  • 5/5 Craig B. 2 years ago on Google
    Needs no comment. Issa patty shop and fulfills the role well. Best patty, cakes always on point, and cinnamon Danish is the boss! Covid protocols always observed. Always has a security at the gate and inside the store, so you feel alright and your vehicle is safe.

  • 1/5 Anneisha S. 2 years ago on Google
    Though products are tasty, customer service is simply horrible, cashiers that argue with customers, servers who argue with clients toe to toe. Just horrible there are better places

  • 2/5 Derron M. 2 years ago on Google
    Love the patty and pastries. However, I can not believe customers are barred from entry if they are wearing certain types of masks, which by the way are made from similar cloth type masks worn by the employees. Is this requirement legal?

  • 2/5 Gaye L. 2 years ago on Google
    After 10 years or so their cake still does not taste good to me...a young girl when asked by me, what I should buy she said the plain cake, so maybe it's on me then because I went and bought the plain and chocolate. Their pastries are still good though.

  • 1/5 Itrula B. 2 years ago on Google
    Called in my order. Waited outside in line to allowed in (no one observing social distancing). Joined the cashier line (6 persons ahead) when it was my turn I was told to go to the cake section....where I joined another line. Waited for 15min before someone paid any attention to the queue. Only to be told that I should rejoin the cashier line (which now had 10 persons). When all that needed to be done was someone to get the supervisor regarding the phone in order. 45min later I get to leave. Disappointed 😞

  • 1/5 tenoy d. 2 years ago on Google
    The customer service is the most “atrocious” I have ever seen and experience, for an establishment with so many elderly persons on board they are very slow, disrespectful, inefficient and lacking simple communication skills. Especially the ole lady with her neck engulfed with warts, head suffering from alopecia, skin rough like that of a crocodile and back hunch like Hunch of of Norte Dame. She need level 1 customer service training…. Rude and obnoxious….. Red Hills Road branch..

  • 1/5 nemiah m. 2 years ago on Google
    Prices are fair however customer requests and suggestions are rejected. Cakes designs are quite BORING AND DULL. if I had a better option I would not do any business there The room for growth and customer experience needs significant improvements.

  • 4/5 Kareen D. 2 years ago on Google
    Wonderful pastries, my fave is the cup cake. 😋

  • 4/5 Nick T. 1 year ago on Google
    Cinnamon rolls are my favorite,best birthday cake on the island. Customer service needs some improvement .

  • 3/5 Petagaye S. 2 years ago on Google
    Went in to place an order for a birthday cake to be picked up later. The store was obviously understaffed which added to the wait time and service experience. After some wait a Rep took our order quite expertly and I was provided with an email to send in my photo for the cake, invoice and time to pick up. Hopefully the pick up will be much smoother.

  • 3/5 Phynotolee C. 2 years ago on Google
    Efficient service , great products , bathroom facilities clean and in excellent working, parking was a challenge

  • 4/5 Mikhail M. 1 year ago on Google
    The usual go to for Tastee Patties alongside a cinnamon danish or danish whirl. They’re sliced cake is a crowd favorite as their plain cake is always purchased round the clock. Their birthday selection is easy to navigate and the process as well as turnover time to receive your ordered cake can range between next day to whenever you choose to pick it up (dependent on paying a deposit)

  • 3/5 Renee J. 1 year ago on Google
    The products are ALWAYS amazing but the service is always HORRIBLE. The staff is aggressive and not helpful at all with a TERRIBLE attitude. I'm truly considering taking my business elsewhere because it's not worth it and the space ALWAYS looks unkempt. The staff lacks pride in their job and environment.

  • 5/5 Jillian C. 2 years ago on Google
    I just love their cupcakes. The patties to me have a different taste and injust cant put my tongue on what it is. But it does taste different from tastee

  • 4/5 Lorraine R. 2 years ago on Google
    Love your pastries and service! Ordered a box of Plantain Tarts but was disappointed. Too much crust almost NO Plantain inside. Upgrade please, so I can enjoy!! 🙄

  • 1/5 Amani Gameplay y. 1 year ago on Google
    Hate the customer service and you guys need a WhatsApp line but the BEST CAKES IN JAMAICA

  • 4/5 Trishauna B. 2 years ago on Google
    Tasty treats and one of the best cakes in Jamaica. I appreciate the fact that the service is good and the pastries are warm and yummy.

  • 2/5 Tashana M. 2 years ago on Google
    The cakes and pastry is good , i enjoy the products. Staffs however need customer service training or maybe their salary needs to be adjusted.

  • 4/5 Gwyneth H. 4 years ago on Google
    A popular patty and pastry location that has expanded into takeaway lunchbox items. There are a few tables for dining in. Popular as a spot for children's birthday cakes. Parking can be tight during the midday to mid afternoon. Credit and debit cards are now accepted.

  • 5/5 Olivia 5 years ago on Google
    Sugar and Spice has the best cakes and pastries island wide. There Tastee patties seem to taste better also. The service is usually excellent. Over the years, they have maintained very high standard the quality, cleanliness and service.

  • 3/5 Deandra K. 1 year ago on Google
    they make the best tasting birthday cakes as usual which is why they got 3 stars...they have no customer service, the wait time to pick up your cake at the time on your receipt is ridiculous..they seem to be understaffed, and the staff the do have needs customer service training.

  • 4/5 Mysandra W. 1 year ago on Google
    The best in the business as it relates to tasty and affordable birthday cakes. I would recommend thou that they improve the wait time for customers at their Red Hills Road location. Also, to get a receptionist to answer calls rather than the busy floor staff. They don't answer phone 7/10 times you call.

  • 4/5 Philip W. 1 year ago on Google
    Food was great as usual. Great patties, danish and cupcakes. My daughter likes the cupcakes. The owners could do a little more with decoration of the inside and outside.

  • 2/5 Nesha D. 1 year ago on Google
    The server was very pleasant and friendly, the cake and pastry delicious!! However, the person on the phone who took my order was a perfect pig and so was the cashier, hence the 3 stars.

  • 4/5 JohMar 2 years ago on Google
    Their cakes are great!

  • 1/5 Abbrodene H. 6 months ago on Google • 1 review
    So I order a blue and white cake for my babyshower on Monday august 28 2023 this is the cake I got when send to pick it up Wednesday white cake with just blue writing no little decorations nothing the cake is so dead am really disappointed like nothing not even a little blue and yea I order it at the location in red hills giving this a 5 start is just waste of time
    1 person found this review helpful 👍


Call +1 876-906-7011 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Accessibility
    • ✗ Wheelchair-accessible toilet
    • ✗ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
  • Service options
    • ✗ Dine-in
    • ✓️ Delivery
    • ✗ Takeaway
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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