3/5 Gabrielle B. 2 months ago on Google • 63 reviews New
The
customer
service
needs
a
lot
of
work,
personally,
the
cashiers
in
particular
are
very
unapproachable,
the
facial
expressions,
their
tone
whist
speaking
to
you
is
just
so
off
putting.
Long
lines
and
the
workers
tek
dem
sweet
time,
no
level
of
urgency!!!
Please
Sugar
and
Spice,
I
love
your
pastries
and
cakes
but
maybe
try
putting
the
staff
through
some
form
of
customer
service
training
for
your
employees.
I'm
a
stickler
for
customer
service
and
trust
me
when
I
say,
there
is
a
lot
of
room
for
improvement.
The
lady
that
served
us
the
pastries
after
we
cashed
though
was
very
pleasant,
she
saw
what
was
happening
and
tried
her
best
to
make
my
experience
a
tad
better
so
I
appreciated
that.
However,
5
stars
for
the
plain
cake
and
cupcakes!!!
They
are
not
too
sweet,
very
moist
&
just
amazing!
The
price
point
is
very
affordable.
I
think
there's
a
lot
to
be
done,
the
packaging
could
be
updated
and
more
effort
in
decorating
the
pastries
can
be
considered,
mark
you
they
may
not
always
look
good
but
their
pastries
are
pleasantly
good.
We
also
tried
out
their
bearclaws
and
sugar
bun;
I
wasn't
crazy
about
those
two
but
my
husband
liked
it.
I
love
their
cakes,
no
doubt
about
it,
I
will
continue
to
buy
from
here
but
please...work
on
the
customer
service.