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Frequently mentioned in reviews: airport (12) time (8) experience (8) good (7) staff (7) flight (7)
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  • 2/5 Jacqueline N. 1 year ago on Google
    Came in about 8pm. Needed wheelchair assistance off d plane. There were 3 porters to about 8 persons in need of assistance. Was horrible. Left in the middle of the hallway. One person pushing 2 chairs. Put in the immigration line before locating bags. Demanding a tip. Next time hope I'm fit enough to walk without assistance.
    3 people found this review helpful 👍

  • 4/5 Janet a. 1 year ago on Google
    Very clean and efficient airport really good facilities and shops. However, some of the staff need more customer services training, as they can be inexcusably abrupt and sometimes rude when dealing with customers on arrival and departure. It's a shame because it actually spoils what could've been an amazing holiday.
    3 people found this review helpful 👍

  • 5/5 Wagner C. 1 year ago on Google
    Not a problem. This describes well the good mood of Jamaican people and its reflected on this airport. People here are kind, professional and respectful. You can go through the inspection area without that feeling that you are considered guilty until you prove that you're innocent. Everything is beautiful and you can take your flight safely and not stressed. Consider using the Kingston Club lounge. It cost 35 US dollars and it's less than buy a lunch and drink a beer.
    3 people found this review helpful 👍

  • 4/5 Dr. William S. 1 year ago on Google
    Decent airport with good food options and plenty of souvenir shops. No problems here.
    1 person found this review helpful 👍

  • 5/5 Spicy C. 1 year ago on Google
    The entire arrival process was smooth and fairly quick. The staff were all polite and friendly. This was my first visit to Jamaica and I'm eager to return!
    1 person found this review helpful 👍

  • 5/5 Daniel K. 1 year ago on Google
    It's always a lovely experience being in the airport because it's a doorway to the world
    1 person found this review helpful 👍

  • 2/5 Nicole S. 1 year ago on Google
    Checking in was easy. Had a wonderful agent, but there was an extremely long line to the gate. Certain parts wasn't airconditioned. Bathroom has no toilet paper or soap
    1 person found this review helpful 👍

  • 5/5 Patricia Elaine B. 1 year ago on Google
    Quick and responsive the airport was pack coming back in that 7am thought the plane would leave me but they were on top of things.
    1 person found this review helpful 👍

  • 1/5 Melany S. 1 year ago on Google
    Worst airport ever I wish I could give them zero stars. There's always a long and they move so slow and the workers are rude. It's better to fly into montego bay they are more nicer and move faster. And the kiosks machines do not work here they are always out of order. So if you are flying international make sure you get here at least 4-5 before your flight they are very slow slower than a turtle and they only have two scanning machines
    1 person found this review helpful 👍

  • 3/5 glamsense d. 1 year ago on Google
    The waiting area is great, you can real food to buy..I would say the bathroom at the gates need a makeover. Overall it's not bad..

  • 4/5 Dr. Kezia K.A. Sinclair (. 1 year ago on Google
    Guardsman really needs to change/update the wheelchairs. On my recent trips (outgoing & returning) I was placed in wheelchairs that either were torn to shreds and barely holding my butt, or the wheels kept sticking. Some persons who require wheelchair services just can't manage a lengthy walk... some of us are ACTUALLY sick and bumping around in a chair that feels like you're going to fall out any minute only makes matters worse! Thankfully, the staff has been friendly, yet professional and very accommodating.

  • 3/5 Colin R. 1 year ago on Google
    Good airport. The area near the gates doesn't have much seating space. The shops and restaurants are located just after security and FAR from gates. You probably won't have time to walk back if you pass them.

  • 4/5 Deon C. 1 year ago on Google
    On this occasion things went very well. After landing, the pilot asked everyone to stay seated, EMS boarded the aircraft to remove a sick passenger. Afterwhich we all were allowed off the plane. Immigration was courteous, polite and respectful. Very professional. Our bags came out on the carousel immediately. No issues at all. 4 stars because its the first time in awhile things were good. Let's see it it's an abarision.

  • 5/5 Joy S. 1 year ago on Google
    My experience was surprisingly seemingly excellent. The staffs were very professional and respectful.. In no time I was out of arrival in no time..

  • 5/5 Sonja K. 1 year ago on Google
    My experience was good. There was free wifi, so I could go online on my phone. The airport was very clean. The staff was friendly. The food options were wonderful. The bathrooms were very clean. I usually fly into Montego Bay. Flying into Kingston this time was a wonderful experience. I appreciated the artwork by students and professionals and the sculptures.

  • 2/5 STRNGS 1 year ago on Google
    Not the best experience here at all. The are very slow in dealing with problems. There were three members of staff at security check in, each one saying a different set of instructions. Once in duty free the wait for food is long enough to make you miss your flight and to top it off the burger king chicken sandwich was charred to a crisp... Some staff were friendly though and the prices in duty free are good... That's the redeeming qualities. Should I return and experience something better, I will update the review.

  • 2/5 Amanda M. 1 year ago on Google
    The beauty of the environment was probably the only thing I could give five stars for. What is the point of checking in on my phone if still have to come to the airport and wait in such a long line with just my carry-on. The people I interacted with were nice, however I don't see why every point I passed they had to search my brother and I's belongings (we got searched twice). It was frustrating because we got there 3hrs before boarding time. By the time we got through i couldn't even sit and eat my Island Grill, and we had to speed walk to the gate because they announced the final call for our flight a few minutes before we got our food.

  • 5/5 Herman M. 1 year ago on Google
    A very beautiful feeling as the aeroplane touched down on the Tarmac. Passengers echoed a shout of praise and the clapping of hands, giving thanks to God and the flight crew for a safe flight from the J.F.K Airport, USA to the Norman Manley Airport, Jamaica. The experience was great. The service offered by the Immigration Officers and other staffers was reasonable efficient. They were courteous, pleasant and supportive. It was the classical display of the Jamaican good mannerism. Also, it was a Happy Return Home safely after over two years of absence. And of course, thank God, Covid-19 was no wear to be found!

  • 5/5 Jacqueline L. 1 year ago on Google
    A great airport experience. The staff is very friendly and the lines for security and immigration moved quickly and effectively. There are lots of restaurants and shops and the Club Kingston lounge was amazing! Some airports around the world it seems like everyone woke up on the wrong side of the bed, not the case here! Can't wait to visit again:)

  • 3/5 Chris R. 1 year ago on Google
    Honestly, this airport needs so much more work, especially for being an international airport in the capital city. There are not many places to hangout inside, so I recommend showing up right before your flight and not hours before. Inside there is one burger king and a blue cafe, so you can grab a bite to eat, but there is no wifi and the air conditioning felt like it barely worked. If you're arriving in the country, go by the rental car area and you will find wifi.


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