I.C.W.I image

I.C.W.I

Insurance

🫤 I like that you can add accident forgiveness to your comprehensive coverage for an relatively small fee, but when I was in an accident my claim didn't seem to move forward without me calling them. They promised to call me several times to provide updates but most times I was the one that had to call... People often mention service, customer,


Address

2 St Lucia Ave, Kingston, Jamaica

Website

icwi.com

Contact

+1 876-926-9040

Rating on Google Maps

4.00 (492 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 7:30 AM to 4:30 PM
  • Wednesday: 7:30 AM to 4:30 PM
  • Thursday: 7:30 AM to 4:30 PM
  • Friday: (Good Friday), 7:30 AM to 4:30 PM, Hours might differ
  • Saturday: Closed
  • Sunday: Closed
  • Monday: (Easter Monday), 7:30 AM to 4:30 PM, Hours might differ

Featured Reviews


Frequently mentioned in reviews: service (18) customer (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Oren T. 3 years ago on Google
    I like that you can add accident forgiveness to your comprehensive coverage for an relatively small fee, but when I was in an accident my claim didn't seem to move forward without me calling them. They promised to call me several times to provide updates but most times I was the one that had to call. They promise much but customer service is lacking.
    3 people found this review helpful 👍

  • 1/5 Jenifer Barnes B. 6 years ago on Google
    The insuarance service in St.Maarten were claiming on your Insuarance is horrible the ajuster that were sent here knows very little what he is doing Carl Evans very disaponted with the company has been a client for the last 11 years up until this day i cannot get the funds to repair my home
    1 person found this review helpful 👍

  • 5/5 Michael S. 1 year ago on Google
    This where I insure my Motor Vehicle. Superb Service everytime since 2010.
    1 person found this review helpful 👍

  • 1/5 Joyce Y. 1 year ago on Google
    The experience was very very bad. I would not recommend anyone to do business with ICWI
    1 person found this review helpful 👍

  • 5/5 Richard G. 5 months ago on Google
    Information between myself and the agents were fluent and easily understand and I recieved a five star customer service.

  • 4/5 Nakesha W. 2 years ago on Google
    One of the premier general insurance provider in Jamaica with superior customer service and products. Detailed underwriters and efficient claims team. Their mantra is "Serving you is what we do", a culture they have encourage staff to live by.

  • 4/5 Nicole S. 1 year ago on Google
    Fast service. No lengthy wait. Staff is pleasant.

  • 1/5 Elvis m. 9 months ago on Google
    Icwi is the worse insurance company in the Caribbean and the world they do not pay out claims they are in partner with Adjusters and other etc to make sure you do not get your claims I hope they go completely out of business and officially close they doors all across the Caribbean and the world

  • 4/5 sanjay c. 7 months ago on Google
    Service quick and fast with free mechanical report on spot

  • 5/5 Selina J. 1 year ago on Google
    I've been a client with ICWI over 8 years now and have always received good customer service....but Arlene Barnes from the Head Office gave me excellent customer service on Tuesday January 31, 2023. She is a gem and I really appreciate her. Thanks Ms. Barnes you are a keeper 🤗

  • 5/5 Shauna R. 7 months ago on Google
    Excellent customer service. Clean and inviting environment.

  • 4/5 Shoshuannah K. 11 months ago on Google
    Doesn't care about service at all, if you don't follow up they will sit on your claim. I wish it were different because I prefer their product packages and have been with them for almost 20years

  • 5/5 Audrey M. 1 year ago on Google
    Awesome and friendly staff. Really professional and helpful

  • 5/5 Shenea S. 1 year ago on Google
    I had some issues, they were resolved and I am pleased.... Big up Mr. Rodney.

  • 4/5 Shawna J. 1 year ago on Google
    The physical environs are always clean and tidy. Customer service is welcoming.

  • 4/5 K A. 1 year ago on Google
    Excellent service 👏. Paid more than I expected but service has been reliable.

  • 4/5 Lorna s. 1 year ago on Google
    I've always received very good customer whether by phone or in person. However, I think a rate review is in order at this point, especially for customers who have bern with them for at least 5 years.

  • 5/5 Lroy T. 1 year ago on Google
    Very fast turn around time and excellent customer service

  • 5/5 Donj J. 2 years ago on Google
    Great environment lovely staff security services is graded A++ can't complain wonderful place to do business

  • 5/5 deniese f. 2 years ago on Google
    Very efficient, quick and fast no lay lay

  • 5/5 october-rayn d. 1 year ago on Google
    Good customer service as always

  • 5/5 KC 2 years ago on Google
    Customer service is excellent. Payments can be made online or over the phone for your convenience. They go above and beyond for their customers. Customer service person was Samantha, she is excellent.

  • 4/5 Rosie Murray-Tingling (Rosie M. 2 years ago on Google
    Really like the smooth no fuss process for the renewal of Car insurance policy!

  • 2/5 Niel M. 2 years ago on Google
    The service was great but the cost needs to be lowered to compete with other insurance company..

  • 5/5 Tiffany G. 1 year ago on Google
    They were very welcoming. Customer service was good.


Call +1 876-926-9040 Open on Google Maps

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