Express Fitness Platinum image

Express Fitness Platinum

Gym

😠 Terrible customer service. Their online platform (if you can even call it that) first attempted to charge my card multiple times, failed, then charged again - and this was just my first auto-charge. Weeks later, the system messaged that it failed to charge my card and canceled my subscription. This... People often mention equipment, card,


Address

152 Constant Spring Rd, Kingston, Jamaica

Website

expressfitnessja.com

Rating on Google Maps

4.40 (86 reviews)

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Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: equipment (11) card (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jeorge E. 2 months ago on Google β€’ 64 reviews New
    Terrible customer service. Their online platform (if you can even call it that) first attempted to charge my card multiple times, failed, then charged again - and this was just my first auto-charge. Weeks later, the system messaged that it failed to charge my card and canceled my subscription. This despite there being (1) a sufficient balance on the card and (2) another person with their gym subscription connected to my card account (via supplemental card) that was charged shortly after with no issues. I figure that this is just a ploy to cancel people and force them to reapply and pay another "new account" fee. Contacted them about it and they've been mute for over 2 months now with zero explanation. Wish I could give them 0 stars.
    3 people found this review helpful πŸ‘

  • 4/5 Mario E. 1 year ago on Google β€’ 92 reviews
    Props to Express for creating a facility that is bigger and offers more than their other branches and makes it feel like a platinum branch. Once I can make it to this branch I do because the equipment is newer and most of all the space is larger. Coming out of a pandemic this feels better and gyms just need to be spacious. The treadmills overlook the gold course and the beautiful hills. The environment inspires me to workout and the members also appear fit and driven. It's a win win for me except that it isn't 'central' per se, but based on the comfort I'll take the drive. I recommend it.
    2 people found this review helpful πŸ‘

  • 4/5 Michael L. 10 months ago on Google β€’ 56 reviews
    Spacious with lots of equipment, along with a cycling/abs room and an outdoor area. Equipment is well maintained and broken equipment gets repaired in short succession. Also a smoothie station is on site, courteous staff and adequate parking space
    2 people found this review helpful πŸ‘

  • 4/5 Nahbi C. 1 year ago on Google β€’ 51 reviews
    Excellent workout environment. Friendly staff. State of the art equipment. The cost of the day pass for $2,500 jmd had my friend from overseas complaining so that needs some looking into.
    2 people found this review helpful πŸ‘

  • 4/5 Dayton O. 1 year ago on Google β€’ 66 reviews
    Huge space comprising spinning room, cross-fit course, cardio calisthenics deck and wide array of strength training equipment. Even then a few of my favorite strength training equipment isn't there. But great facility.

  • 1/5 Rob S. 1 year ago on Google
    Customer service is hopeless. Don’t pay online, they take ages to credit your membership, just pay on site to ensure your membership card is operational
    1 person found this review helpful πŸ‘

  • 4/5 Maurice F. 7 months ago on Google β€’ 5 reviews
    Great gym just very full at particular times of the day. Doesn’t have a stair master
    1 person found this review helpful πŸ‘

  • 4/5 Adri K. 7 months ago on Google β€’ 50 reviews
    I love looking at the blue mountains as I work out. It's motivation to come back! However they started to hire a DJ on some weeknights who cranks up the music like we're in a night club. It's so loud that I can't listen to my own music through my headphones. I would therefore just keep them in to protect my ears from damage. Other patrons don't seem to like it either, people just want to work out to their own music and tge DJ gets in the way of that. The selection of machines is ok, though they should double up on the popular ones

  • 1/5 Rauldan J. 2 months ago on Google β€’ 21 reviews New
    Inconsiderate users leave lots of heavy weights on the machines. I suggest signs be placed with instructions to remove weights after use.

  • 4/5 skydiver 9. 7 months ago on Google β€’ 18 reviews
    I think the Express brand could do with one or two more Platinum branches like the Constant Spring one. This one has gotten quite popular and as such, can often be very crowded, to the point where as a serious gym-goer, it can detract from an awesome experience... and I know for a fact that I'm not the only one who feels that way. Had to dock a star from my initial review but it is still an awesome gym to go to!

  • 5/5 Cynthia M. W. 6 months ago on Google β€’ 8 reviews
    I am a kenyan living here, I had tried different gyms e.g Spartan and Gyscomb before settling with Express fitness. I would recommend Express fitness πŸ’―πŸ‘Œ. Their customer service is really good and the trainers are very friendly. They've evening group classes which you can book online. I would highly recommend Express fitness for both foreigners and residents and it's a 24/7 gym. Oh and their rates are pocket friendly and not forgetting how clean the gym is

  • 4/5 Carolyn P. 9 months ago on Google
    Great space for getting exercise in. Can be quite packed at certain hours and parking tight...the good thing there is 24 hr access so the challenges can be managed

  • 4/5 Arlene H. 9 months ago on Google
    Good place for a work out. Staff friendly, knowledgeable and encouraging. Laid out properly a/c perfect and music appropriate.

  • 5/5 Wendell M. 1 year ago on Google
    Awesome environment to train in, and it's ideal for the majority of people.

  • 5/5 Jay 1 year ago on Google
    Great facilities, excellent customer service.... fun workout classes..... πŸ’ͺ

  • 4/5 Basian A. 1 year ago on Google
    Not as big as advertised. Limited space at 5pm daily.. But has all equipment needed to complete any work out routine

  • 5/5 Denrick J. 1 year ago on Google
    The best gym I have been to locally. No need to wait forever on equipment, everything works and it’s neat and tidy always!

  • 5/5 Dean W. 1 year ago on Google
    Super Customer service and great equipment

  • 5/5 Drew W. 1 year ago on Google
    First day there this evening. Great setup at reasonable prices!

  • 4/5 Stanley I. 1 year ago on Google
    Very good place to get all your fitness needs done

  • 5/5 Deronne M. 1 year ago on Google
    The staff 100 % excellent team.

  • 5/5 Pauline S. 2 years ago on Google
    Lots of equipment to workout and Friendly atmosphere.

  • 5/5 Anthony D. 1 year ago on Google
    The facility is great and very spacious. My favorite location.

  • 5/5 Lynden P. 1 year ago on Google
    Gym spacious and comfortable. Good equipment. Clean. Environment


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