2/5 Danesa P. 9 months ago on Google
I
hardly
leave
reviews,
if
at
all,
but
this
resort
needs
a
major
renovation
and
they
really
should
train
better
at
customer
service,
I,
along
with
a
group
of
ladies,
stayed
at
this
resort
from
6/25/2023-6/30/2023.
The
hotel
is
really
close
to
the
airport
(about
5
minutes,
which
is
great)
and
there
is
a
lot
of
places
around
such
as
restaurants
and
shops
within
walking
distance,
but
from
the
moment
you
enter
to
the
overall
attention
that
one,
as
a
paying
customer
that
one
should
receive,
is
extremely
disappointing.
The
multiple
rooms
that
we
stayed
were
very
outdated.
We
all
had
one
or
more
discrepancies
in
the
room
from
malfunctioning
doors
(entrance
and
balcony)
broken
toilet
seats,
A/C,
shower
curtains
and
rods
and
missing
safety
lock
and
key
for
the
safety
box.
Instead
of
addressing
these
issues,
they
completely
ignored
it,
gave
us
attitude
and
acted
like
we
just
wanted
to
whine
and
be
a
nuance.
They
said
that
they
were
hearing
my
concerns,
but
they
really
were
not.
We
all
stayed
in
these
rooms
for
the
entire
5
days
we
were
there
and
there
was
not
even
a
good-faith
check
in.
We
met
a
few
other
wonderful
travelers
and
tried
to
make
the
best
of
it.
But
the
downside
was
our
mutual
disdain
and
disappointments
over
the
resort
as
whole.
I
must
point
out
a
few
staff
members
that
were
wonderful
and
really
tried
their
best
to
make
our
experience
better,
from
Monisha
at
the
buffet,
to
Everett,
to
Chevough
or
"Chevy"
the
bartender,
and
Anna,
who
works
in
the
front
desk.
The
food
was
descent,
and
the
drinks
were
interesting,
Overall,
the
experience
of
Jamaica
is
truly
unique
and
can
be
very
enjoyable,
but
this
particular
resort
as
whole
should
definitely
do
better
and
be
better
when
it
comes
to
a
complete
renovation
to
better
customer
service
and
detailed
attention.
It
really
wouldn't
be
fair
to
not
share
the
experience
for
others
that
may
want
to
travel
to
Jamaica
and
are
considering
this
resort.
Honestly
for
me,
it
wasn't
the
most
terrible,
but
it
certainly
wasn't
satisfying,
and
I
don't
see
myself
going
back
there
at
all.
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