I'm not a regular shopper at this store but have just been in for a few items. Never again! While hunting for the item i wanted in the chilled isles an employee, complete with steel toe capped boots, was standing on the lowest shelf of the chiller so that he could reach items at the back of the top shelf. There were ready meals next to his boots. Unhygienic or what ?! I did try to phone the store to report this but "due to unprecedented demand" they were unable to connect me.

Linda on self check out lovely helpful person. Young lad putting meat on floor today to put on shelf I think it would be more hygienic to leave on pallets .

My recent experience of online grocery shopping at Asda has been appalling. The failure of Asda to respond to issues following delivery, and subsequent complaints, evidences that lack of concern for their customer and customer experience. I placed an order with Asda online, for delivery on the 5th December. The order arrived on time however a crate of various items was not received in the delivery. Assuming the crate was still on the van, as soon as I noticed various items were missing, I called Asda Customer Services. I was informed they would contact the local store and the van would be checked for the missing crate. I did not receive a callback as assured and contacted Asda again by phone and was informed the crate had not been located on the delivery van. I was assured they were taking the issue seriously and a refund would be processed for the missing items. 20 days later, despite numerous calls, promises of callbacks, emails, a suggestion of "escalating" my complaint, I have been ignored and dismissed at every point. Telephone customer service at Asda is appalling. The ability to communicate with someone who you can understand on the phone cannot be underestimated. The Customer Services email has now "closed" its mailbox and no longer responds to email enquiries. To say I am shocked at the lack of communication and consideration of customers is appalling. I would advise all customers receiving deliveries from Asda Clayton Green to check each item off your order list as you unpack the crates. Unfortunately, my consideration for not holding up the delivery drivers has backfired. I would recommend avoid shopping with Adsa online unless you are happy to pay for items subsequently delivered to other customers on the days delivery route.

Good products but always have multiple trolleys in the way of shoppers whilst staff are not loading the shelves. Should only bring them out when loading shelves.

Poor home shopping experience. How do you substitute Lamb Shanks for Cottage pie? 4 other items substituted on 1 order. This left our order at 90% pre sub availability. Not sure what the targets are these days bit that is really poor and it's not the 1st time this has happened with our home shopping. When I was a manger in this store my home shopping availability was at 97%. Just shows how much this store has gone down hill. Its laughable to think that this store is supposed to be a store of excellent due to it availability.

No parking issues, clean store, just enough staff on the tills. It's one of the better stores. Petrol station as well, with 4 self-service pumps.

If I could give no stars I would. Absolutely disgusting rude section leader they don't help the were very rude I shop here every day well I won't be now. When I ask a question I don't expect some one to be rude it's a simply question about a product . I will be shopping at other stores from now on

We are always shopping at asda , we went to collect a parcel we had ordered , and was met by a lovely member of staff called Jordan and would just like to thank him for all his help , above a beyond x

Bought a lovely piece of roast beef for £12 and didn't wait too long at the checkout. Much better than asda in Chorley.

This Store was disgraceful. 12 people in the queue for one till and that was the disable one so if you were disabled you had no chance. Never have this problem in Aldi or Tesco. Where I will be shopping in future

Just been into asda Clayton Green, really helpful and friendly staff. More than happy to help, just went down the wine and spirits aisle and Anthony/Andy was more than happy to help. He talked us through all the wines and the greatest selections. Definitely deserves some recognition! And the rest of the team!

Very friendly and helpful staff. On 22/5/23 I was looking for some antihistamine eye drops, I must have looked a bit lost as a very nice store assistant called Tanya came up and asked if she could help, with a bright and genuine smile on her face. The eye drops weren't on the shelf so she directed me to the store pharmacy. I went to continue my shopping first, and she actually hunted down the very thing I needed from the pharmacy and brought it to me without me even asking. What a lovely gesture on a very hot day when I was suffering badly with hay fever! Staff are always friendly and helpful at this store, really nice thing to see these days.

There needs to be more till staff long cues there is constant complaints I overhear from other customers take note lovely store and staff though

Great local supermarket with a remarkable selection of men's footwear and everything else is very reasonably priced. Hot food counter is often empty, but other than that supply issues are few and far between. My only real gripes are that there are rarely enough tills open for the numbers of customers, the DIY section has been mostly gotten rid of, and stock is constantly being moved around so you'll go in there one day and the place you remember having crisps in it is now filled with drinks.

I've been shopping here for the last 20 years, good choice, good value

Local smaller ASDA didn't have the product I was looking for, found it here and was on a special offer.

Plenty of choice helpful staff plenty of mobility scooters in store