Chick-fil-A image

Chick-fil-A

Restaurant Fast food restaurant Breakfast restaurant Family restaurant Catering service Chicken restaurant Delivery service

One of the Top rated Fast food restaurants in Hammond


Address

1925 SW Railroad Ave, Hammond, LA 70403

Website

www.chick-fil-a.com

Contact

(985) 363-0591

Price rating

$ $$$

Rating on Google Maps

4.60 (2.5K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (13) burrito (9) time (8) told (8) manager (8) people (8) waiting (7) minutes (7) asked (6) talk (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Tiffany G. 1 year ago on Google
    Unfortunately, I have had two or three bad experiences at this Chick-fil-A lately and each time I have said they’re just having a bad day…. Today I decided it is time to give some feedback. First of all, I asked to order lunch at 10:15 and was told I could not because they will not start cooking that stuff until 10:30. I wanted a chicken nugget kids meal, they already have nuggets cooked for chicken minis and typically they just ask if I am okay waiting for fries or will I take hash browns instead. Secondly, when I pulled up to the window I was handed my bag to which I noticed I was missing a scrambler bowl. So I told the girl and she said well you weren’t rung up for a scrambler so I would have to charge you for that. I then told her that I had a burrito in my bag that I did not order. Her response was, well would you just like that instead? When I told her no, she asked if I would just like a refund… so I explained no I would like the scrambler. She then told me that I was rung up for the burrito so she would have to refund me and rering me up for a bowl. She asked for the burrito and then for my card. She handed the burrito to another employee who then bent over and handed it to one of the cooks in the kitchen. TOTALLY UNACCEPTABLE. I held this burrito… I also had my dog right there with me. I know standard practice for most restaurants is that they cannot take food back once they have given it to you. So now, she is calling a manager over to try to rering the order… the manager tells her to let me keep the burrito and she does not need to ring anything up. She hands me my card back and tells me that I can keep the burrito but that I can pull around to the parking lot to wait on it. I then explained that she took the burrito back already and she apologizes and tells me to pull around… Then I get home and pull my bowl out… it’s upside down and not even full. I had to pull around to the parking lot for them to unroll the burrito and dump the contents into a bowl. I am just totally disappointed to see both Hammond Chickfila’s this way.
    1 person found this review helpful 👍

  • 1/5 Jay B. 10 months ago on Google
    Y'all are better at getting people's money then getting the orders out. If you took the people off the counter and got them helping, maybe you could get the people out of lobby standing around waiting for food for 20 minutes. I remember when I came in here years ago and my food took 10 minutes and they refunded me without me asking for the inconvenience. 3 years later and there is a pile up of people waiting for food with 3 people working the counter for a trickle of people that could be served with 1-2 people. They need to be able to make food faster or present food faster.

  • 5/5 Brandy W. 11 months ago on Google
    Very clean and well maintained! Everyone is very kind as well. Sierra in the dining area was very attentive and Kayla was super sweet. Be aware that there is no play place if you have small children. Other than that it’s a great Chick-FIL-A

  • 3/5 Calliope T. 9 months ago on Google
    I wasn't offered my receipt last night and for the first time ever I was treated and talk to and talk down on pretty bad by the person that took my order. I asked for my receipt so I can give it to my boss so he can repay me for everything that they were sending me therefore I've asked for the receipt for four or five times I never got it when the food came out 15 minutes later I still didn't have a receipt the orders were all wrong except for two of them I tried to put it in a complaint to the manager and I had to sit outside in the parking lot for exactly thirty-seven minutes and I still never saw a manager. So I was kind of in disbelief because they are usually the most energetic and OnPoint people that you can ever laid your eyes on. When the girl who took my order brought me my change back she brought me exactly $0.94 and change silver dimes and pennies and a couple of nickels that was kind of weird to me but upon her placing the money and my hand and she drops it on the ground and all she did was say I'm sorry and she walked away leaving me to get out my car to pick up my own change. It was one of those scenes to where you can tell that the person you're dealing with has a real bad attitude. When she returned with my order to say that I was ordering food for eight people I only had three of the orders right so I tried to complain I could make a complaint because I stayed in the parking lot for almost 40 minutes waiting on a manager who never came. I went inside to talk to her manager and I was told to I will be with you in a minute sir. At least 15 times. So I've seen the manager getting ready to pass I stopped him and I said sir is there a 800 number that I can call to make my complaint because I've been trying to make a complaint here for more than 30 minutes and I'm not getting any satisfaction and my order is wrong I need help. She was happy to press the button on the receipt machine and print out some paper wrote down the number laughed at me and said make sure that when you make your complaint that you tell them that it was one of the female managers don't say it was me. that was also weird so he said how can I help you so I told him what was going on with my order he took the bag back and he said I will make this right for you sir. After waiting exactly 40 minutes I'm trying to talk to the guy and I just ask for my money back he said that he cannot refund me but he will give me some extra food if that would be okay and I said that won't be okay because I was looking at have to order I did not make a difficult order at all. Five of those meals were kids I had two sandwiches for myself and some nuggets to my wife only had a sandwich and some nuggets and I only 5 sure when I do talk to the 800 number he wanted me to make sure to get the girls in trouble which I'm not that kind of person it was his fault matter of fact it was all the manager's fault because if somebody would have just spoken to me from the beginning I wouldn't have been going through none of this. I have never been disappointed going into this Chick-fil-A but last night was the worst performance I've ever seen coming from that place and I'm really really disappointed. So I'm going to try and call the manager today and see if I could talk to somebody and I really hope that I'm not wasting my time if I have to waste my time I'm going to redo this review and I'm going to let everybody know what happened. You guys have a nice day and be careful

  • 5/5 Lynn F. 10 months ago on Google
    Let's face it. Best of all items available at a cost that we can afford . The coffee drinks are a plus. It's just so well organized and the hire summer help who are attractive, cheerful and hard workers. I

  • 5/5 Haroon K. 1 year ago on Google
    The French fries were the best I have ever had at chick-fil-A. Service was excellent but we didn't experience the atmosphere as we were getting our superbly made food to go. If I ever go back to Louisiana I will definitely look for this place.

  • 5/5 Santos G. 10 months ago on Google
    This Chick-fil-A is a busy restaurant without a doubt. Their parking is spacious and their drive thru is one of the biggest I have ever seen. The only bad thing is if you miss the entrance, you will have to make a turnaround thru the shopping centers to come back to the main entrance.

  • 2/5 Aaron G. 10 months ago on Google
    Usually has good service and I've rarely gotten the wrong order from a chick fil a. But today they messed up my breakfast order and put me on hold for 10min without saying anything when I called to get it corrected.

  • 1/5 Lanaia J. 6 months ago on Google
    We stopped here for food on a long road trip. We ordered a brownie which we never received and when I went to use the restroom, the bathroom was FILTHY and had no toilet paper. The chicken was fine but would have tasted a lot better with a nice dessert to wash it down. Do better!

  • 5/5 Claudia R. 6 months ago on Google
    LOVE, LOVE, LOVE their food and the forever smiling employees are always so very helpful, no matter what the circumstances! The franchisee takes care of our men and women in BLUE!!!

  • 5/5 Aisha C. 6 months ago on Google
    Malachi customer service skills were phenomenal!!! I was waiting around to be served. No one acknowledged me. I observed Malachi clock in and immediately started preparing orders. He asked myself and another man whom was waiting if we had been helped and got our orders to us within seconds. Great job Malachi and thank you for your awesome service!!!!

  • 1/5 OXE E. 5 months ago on Google
    Been here 3 times to see what the hype is all about. All 3 times they got my order completely wrong. Even told them the third time it was wrong last time and they still messed up. Never going back. I recommend going to Raising Cane's

  • 5/5 Summer S. 8 months ago on Google
    The day was scorching hot!..& so was this location..jammed packed & wanted see what all the attention to this spot was compared to all other fast foods surrounding..from the line pushing pretty quickly to the service & then the OMG food that was so fresh it melted in your mouth..wanted it again but live all the way in Chalmette!..now I'm looking for reasons to go in this location's area & near lunch time just so we can stop on by🤣


Call (985) 363-0591 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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