BEWARE OF THE DRIVE THRU. THEY STEAL YOUR REWARD POINTS. I have been there 3 times this month They ask if you're a rewards member, ask your phone number, then when you pull around they keep the receipt with your points and code to enter them. It looks legit because they give you the kitchen ticket on the bag, buy never enter the points or give the receipt. They can enter untold about of points and use your reward points for whatever they do. It's a total scam and I'll let everyone know it's happening. I have proof and you should be on the look out for this scam. They probably get hundreds in discount points per day.

My first time here I ate inside with my boyfriend and they did not plate any of my food for inside service. I’m dining in today and I ordered soup with half a grilled cheese, but the cheese was literally thicker than the bread put together. I wanted to get something else to fill me up and the cashier got the manager. He told me that they already fixed the sandwich, and then kind of questioned me about my decision to come up and tell them about it. I assured him that I will pay for what I’m getting and he told the cashier to just ring me up. I was just voicing my thoughts as a customer on the make of the sandwich and was not looking for a handout. So, the exchange was pretty weird and he was blunt. Im giving this store only two stars since the restroom was dirty, the service was mediocre, and the manager made me a little uncomfortable.

Miss. Keyanna had an attitude when I walked in I spoke to her and said hey, how are you and she looked at me like I was bothering her it won’t kill you to smile or speak to someone when they first walk in And she was rushing me to finish ordering just to sit down Panera y’all really need to do better I wish one of the kitchen staff could’ve taken my order they were nice at the pickup inside

Delicious well made sandwiches and chili. Everything is always fresh. Shout out to the cashier Katherine. She was very professional

The food is good as long as they get your order right. I have had Panera multiple times but usually in New Orleans. I have always liked the food and the Mac and cheese is really good. This one on Manhattan those always have staff problems. I stopped going because the few times I went it was a mess as far as the staff getting the order right. I may try again though because the food is good.

I’ve been here so many times, but I go less and less now. The quality just doesn’t even come near the price anymore. The sandwiches are so sloppy with ingredients clumped to one side. Sandwich sizes varying greatly. Just not the same. Not worth the price.

I made the mistake of going to Panera instead of Chick-fil-A for a salad. I ordered a Green Goddess Cobb WITH chicken. I get my order and go home (my mistake). When I finally check my order, there was NO chicken on my wilted and horribly made salad. So, I call the store back because at this point they’re about to close. I spoke to the manager, Mark, and he tells me I could get another salad. I go there to get the new salad and I ordered a chicken sandwich for my sister. They take 30 minutes to make the salad and the sandwich then ask if I wanted chicken on my chicken salad. I’m never going back to Panera again. Every time is always a bad experience and it cost too much for a tiny salad to not get what you paid for.

My food is always delicious and made well... the staff is a little shaky but I just do drive thru lol don't have to be bothered in my car 🤷🏽‍♀️🤷🏽‍♀️ and still receive my favorite items from there. Panera bread is like a upscale fast food place! O yeah follow me🤞🏽 @Sunkissed_journey IG