1/5 leslie h. 1 year ago on Google • 13 reviews
Prior
to
my
surgery
for
my
total
knee
replacement,
I
did
some
research
trying
to
find
the
right
facility
for
me
in
order
to
heal
back
and
recuperate
from
this
major
surgery.
It’s
interesting
that
during
my
research,
I
was
not
able
to
find
current
reviews.
I
wish
that
I
would
had.
If
so,
I
would
had
never
come
to
Ochsner
Elmwood
Physical
Therapy
and
Wellness
located
in
Clearview.
They
have
the
most
unfriendliest
Physical
Therapists.
Even
on
my
first
day,
when
I
was
in
the
reception
area,
my
PT
hover
over
me
while
I
sat
at
this
table
trying
to
finish
this
questionnaire
on
an
iPad.
I
couldn’t
believe
it.
I
had
a
bad
experience.
They
never
went
over
my
treatment
care
plan,
my
goals,
what
type
of
activities
did
I
do
prior
to
my
surgery.
They
never
went
over
my
home
exercises
even
though
they
would
chart
that
they
did.
There
was
basically
no
communication.
Even
when
I
would
go
to
my
appointments,
I
was
basically
left
on
my
own.
Every
time
my
PTA
(assistant
),
PTA
is
a
physical
therapist
assistant,
was
always
attending
to
her
other
patient.
I
couldn’t
believe
this!
So
keep
that
in
mind.
They
DOUBLE
UP
patients
here
but
they
don’t
inform
you
of
that.
It
was
here…..”
go
do
these
exercises”….while
each
time
my
PTA
would
go
back
to
attend
to
her
other
patient,
and
STAY
with
that
patient
during
my
entire
visit.
I
just
didn’t
get
it.
At
least
verbalize
that
to
me,
let
me
know
what
is
going
on.
You
will
only
see
your
Physical
therapist
during
your
initial
visit,
and
after
so
many
visits
to
measure
you
to
see
how
far
along
you
have
come.
There
is
NO
INDIVIDUALIZED
CARE!
Basically,
my
experience
here
has
left
me
feeling
so
alone
during
this
process
not
sure
whether
or
not
I
was
doing
my
exercises
correctly.
Every
once
in
a
while
they
would
bother
to
come
check
on
me.
Or
perhaps,
remember
that
I
still
exist.
Otherwise,
the
only
verbal
communication
was….”
what
is
your
pain
level
today,”
/
“would
you
like
some
ice
today?”
,
/“
do
you
have
any
questions
about
today’s
exercises
?”
That
lack
of
communication
can
cause
injury.
One
of
the
therapist
a
PTA,
ended
up
causing
me
a
serious
pain
crisis
that
lasted
over
1
1/2
week.
She
made
me
perform
25
pounds
on
the
leg
extension
and
leg
curl
machine,
and
I
was
not
ready
for
that!!
But
I
did
it
thinking
that
she
knew
what
the
hell
she
was
doing.
She
also
made
me
perform
some
kneeling
exercises
after
that,
and
I
started
to
have
so
much
pain
almost
immediately
after
that!
She
saw
me
crying.
She
did
not
apologize.
Not
even
after
the
fact
when
I
came
back
the
following
week.
I
just
inform
my
next
PTA,
that
I
was
not
ready
for
the
weight
lifting
machine
nor
kneeling.
I
did
do
my
own
research,
and
I
read
that
you
are
NOT
supposed
to
do
any
type
of
kneeling
after
a
total
knee
replacement.
They
really
don’t
have
therapist
that
have
a
lot
of
experience
here.
The
PTA
that
I
mostly
saw,
was
in
her
20’s.
Just
really
do
your
research
when
it
comes
to
getting
your
physical
therapy.
This
place
is
not
it.
I
just
felt
ignored
as
if
I
didn’t
matter.
Wish
that
it
would
had
been
more
of
a
welcoming,
warm,
friendly,
attentive
environment.
Specially
when
it
comes
to
listening
and
communicating
with
your
patient.
There
were
no
attempts
in
getting
to
know
me.
I
was
surprised
that
after
one
month
of
my
twice
per
week
visits,
the
PT
informed
me
that
my
visits
were
being
dropped
to
once
per
week.
Again,
no
goals,
were
ever
set
in
place
or
guidelines
of
where
I
should
be
at,
in
how
many
weeks
post
op.
Whenever
I
would
share
that
I
am
8
weeks
post-op
and
that
I
should
be
flexing
my
knee
at
125
degrees,
not
113
where
I
am
currently
at;
they
would
just
tell
me
…”oh
it’s
going
to
be
a
long
process
and
it
can
take
up
to
a
year!”
I
understand,
but
I
am
sure
that
as
Physical
Therapist,
they
were
taught
that
there
are
guidelines
were
a
patient
should
be
at
so
many
weeks
post-op.
At
each
visit,
I
would
inform
them
that
I
was
very
concerned
about
my
flexion.
I
started
off
great,
but
I
feel
that
I
have
reached
a
plateau,
and
my
flexion
is
not
getting
any
better.
But
they
do
not
seem
to
care
to
listen
to
me.
