Had a very unpleasant experience with Dr. Kelvin Cheung today. I had a work injury and had to go to him and had been going for 2 months now. Every visit I just need to ask for a work capacity letter and today he asked whether I was interested in doing a blood test and after further explanation I said I’ll think about it, but that I wasn’t interested. At the time I thought this was odd as there was no indication I would need a blood test at all, and it was separate to my initial consult. Later he asked whether my private insurance covers my GP appointment and I said it should be (usually it’s covered by work insurance). He then double checked and said it’s covered. After that he said I’ll give you a referral just in case you’re interested, even though I never express any interest. Later I got a notification saying my private insurance paid for my visit. I was unaware of this since, I thought the visit was just work related and proceeded to call the receptionist. After speaking with the doctor himself he said that it was outside the work cover appointment and it was considered a consultation fee. I was extremely disappointed since he said “it’s not out of your pocket fee since the private insurance covers it”. First of all, I didn’t ask for a blood test and he didn’t explain that this is a different consultation. Secondly, I didn’t even ask for a test and I wasn’t even aware of it being something I needed. This is obviously a tactic to just charge more, and I’d be concerned what other patients they are targeting. Just for feedback next time, you need to explain everything and make sure the patients are aware of what you charge for!

Not satisfied. Just a waste of time and money. Have been there several times, each time the doctor seems like in a rush. I tried to ask about two separate problems (headache and diarrhoea) in one consultation. Dr. Kevin refused to answer the second one and asked me to make another appointment. While I have only been there for several minutes😅 Another time the doctor literally spend 2MINUTES give me a sticker and tell me go to another hospital since they don’t have qualification to deal with my situation. It’s not even a referral letter to a specialist, it’s a sticker with a hospital name written on it. I mean, I filled a really detailed form before the consultation to state my problem (because they asked me to), if you don’t have the qualification you can always just call and cancel the appointment since you simply can’t provide the service. Instead, what I got is paying for the GP consulting fee (about 30 or 40 dollars? BTW don’t choose Nib for health insurance, they don’t cover GP fee🥲), wasting 2 Minutes to get a sticker. I don’t need a doctor to tell me something I can find in Google maps (just type in “hospital” for search keyword).

Been here several times for few years Visit 2 days ago, getting charged for walk in fee than suggested to make a booking later. One of lady in the reception straightforward charging me walk in fee rather than offer me to book appointment later on the same day. Would suggest her to communicate effectively to sick people visiting the gp since they may slower to understand what do they fee they paying for. If i were the reception, would offer to confirm to make a booking later today or nearer time slot. As walk in patient, i am seated into the doctor office and still need to wait bit. My doctor was seemed to be rushed because had to chase another appointment. It was less than 15 minutes time. I told my doctor got nose bleed, but doctor didn’t get it check. Perhaps too rush check another patient. At the end being charged another consultation fee. The reception should more consider to position themselves as patient position sometimes, offer alternative service than charging right patient get in

Dr Jason is an exemplary doctor, really brilliant and knowledgeable. I have seen lots of GP in different clinics, but I felt different this time that I felt listened to. He is unequivocal and informative. I hope he can stay in the same clinic. It's easier for us to see him as always.

Dr Hannah Lee is the best! I have been followed her from central park to Darlinghurst clinic . She’s very nice, considerate and responsible . She has every good quality that a good doctor has. She has been my gp for nearly 5 yrs now. I feel very comfortable and opened when i talk to her. I am so grateful to have her as my gp😭😭😭🥺🥺🥺

Great service, had a decent experience with Doctor Daniel today. He was very helpful and extremely patient in explaining my situation and advising what preventative measures I need to take. Highly recommend!

Excellent service, very good professionals and a very cordial treatment. First class facilities, all very clean. All this makes me feel very comfortable in this place, congratulations and thanks to all.

I heard that Dr. Jason will leave on the end of August. He is the best doctor I have ever seen and would be really unfortunate to lose such a responsible GP. Thank you for take care of me for a year and hopefully you get successful in you further careers.

Dr Hannah Lee is caring, understanding and professional. As an anxious patient, she always puts me at ease as she takes the time to listen to my concerns and is very reassuring with her advice. Her patience and empathy are very much appreciated. The staff and reception are always helpful and friendly. I am very thankful I found Dr Hannah and this clinic.

Today me and my daughter are visited doctor Hanna. She's so lovely and care. Soft with full of knowledge. The front desk so nice and friendly. Really thumbs up for them ♥️♥️♥️

Hannah Lee is patient and professional. She listens carefully to my concerns and anxieties every time and gave professional advice. I'd be appreciate to her listening. And I'm grateful to meet Hannah when I'm dealing with anxiety

I love Annie she is an incredible doctor! she is always late though but she is thorough and professional. Also really respect that this centre still requires masking, it demonstrates care for disabled people