This brand new gym is good. The old premise use to be a one bigggggg place and is just a ground storey. The new premise do has the big carpet area but is distributed into 3 storeys. Still, a good place for fitness enthusiasts.

The price is good but it is not worth it. It has been 3 weeks with no hot water in shower, ever since I joined . When the weather is getting colder and for people who like to shower after workout to go elsewhere it is not possible. If you live nearby and can go home to shower after workout it is a good option

Friendly and well equipped. Not your usual meat heads! However, wifi is not up to scratch and the sound from the TVs are not working. Small issues? Maybe. But I have dropped my score to 1 star. Most importantly I was surprised how inflexible they were them wanting to charge me while I was in lock down for 8 months. On a positive note, David is an excellent PT.

Think well before joining!! Had very bad customer experience with this gym, very money oriented during cancellation, they go miles and do all unnecessary procrastination to loot more money! very worst business strategy! No value for customers! Will never join back to this gym again... Your mental health will be spoiled because of this gym, very poor administration!

They are the biggest scammers they do all they can to get extra money out of you especially during cancellations. It has been a hassle for me to chase them up to refund my money. The manager don’t even replies to your emails they do all the unethical things for you to forget about your money and just let it slide.

They closed the gym. Their contact number wasn’t working. I wanted to cancel my membership. Now all of sudden they start deducting my fees. I don’t want to go this gym. I didn’t sign any contract. When I started my fee was 20$ fortnight. Now they deducted 25$ Highly unprofessional

They have cheaper membership options for gym only to priced ones that include classes and massage chairs .Sometimes they come up with yearly offers -one time payment which are cheaper.Gym has lots of equipments,3 level gym(don't worry they have lift,if you are lazy for stairs).It does get crowded in peak times, but then which gym doesn't. It's all personal preference.Note:Level 3 gets closed for 45 mins in the evenings Mon -Thursday,only during some specific classes like HIIT etc .

Terrible customer service. Laziest and slowest staff. Even with two staff at the front desk they were unable to serve people efficiently and they'd just ignore customers. Always one staff hiding behind doing nothing. Large multistorey gym but extremely crowded. Not enough space between workout space and equipment. Glad I am a member of another gym. Not coming back to this gym.

Great gym very friendly place, i love the staff specially Ben So welcoming Made me feel at home or as if we were already friends, very big place multiples of every equipment, i dont know what the bad reviews are about i cancelled my membership 2 months ago and they did not charge me extra or anything and gave me my one month in advance even though i canceled. Yes gym will try put you on hold sometimes instead of canceling this is normal for any business instead of fully loosing a customer, today signed back up and happy with my decision . Thanks again ben

The new place is quite big with loads of equipments. Love their variety of group fitness classes.. the instructors for the classes are really amazing.. The only cons that I can see is that they don't provide fitness mats to train for any floor exercises. Also their lockers are not digitised and hence require the age old lock and key method. Otherwise my rating would be 5 star for this one .

I have been training here for a year. The gym is quite well - big variety of equipment (as for newbies as for pro), friendly and qualified staff. Some cons: quite overcrowded between August - November

Terrible gym customer relations! They do not have any regard for customers as you can see from all the very dissatisfied customers. I also have a victim of this. After being a loyal customer for many years and asking to change my membership type. I was given incorrect advice and made to pay $137.00 in fees that I was assured I would not be charged! I have multiple unsuccessful attempts to meet a resolution with no avail. STAY CLEAR misleading contracts, no transparency! VERY VERY DISSAPOINTED CRUNCH! 😡

The gym is definitely bigger, tidier, has better equipment and well maintained than other's in the area. Customer service is fair too. The only downside is the hygiene which is more a reflection of gym members not being mindful and following appropriate gym etiquette or being considerate of others. Can't teach manners.

Best gym, amazing gym community in the gym

One of the best Crunch facilities around. This gym is always clean and well maintained. There are usually free machines, obviously during Covid this has been tricky but the team have done a great job to implement social distancing measures.

Lots of different machines over three levels. Friendly staff. Well air-conditioned. Lockers available (although some of them don't close properly!) Overall one of my favourite gyms.

We got unwanted experience at Crunch Parramatta, that we would like to join them, but bad services in this brunches and we changed mind and manager take cards memberships that we haven't go to the gym yet, as the manager said money will refund to the bank waiting for a couple days, but we've been received refund. It took for three weeks and two time visited them.We unhappy at all them services. We looking forward our money back as soon as possible. We hope that no more visit to ask about Refund again. If you want to join membership there check that suit for you. Bad experience ever.

Think well before joining🛑 Had very bad customer experience with this gym, very money oriented during cancellation, they go miles and do all unnecessary procrastination to loot more money! very worst business strategy! No value for customers! Will never join back to this gym again... Your mental health will be spoiled because of this gym, very poor customer service and some of the staff are really rude, If you are canceling your membership send them a letter of demand before they deduct the two weeks on going membership fee to avoid robbing you off

I have gym membership here just for the classes and they are fantastic. I love the Friday Zumba class with Steve and Ethel. Who knew a work out could be so much fun and I look forward to it every Friday. 💃💃

I came to check the gym out. The gym was massive, every thing looked good and clean. The only turn off was the staff refused to give me a tour and asked me to tour myself. I had to tour myself and mind you it’s a 3 level gym . Very unwelcoming. Other than that, the gym itself looked very packed but great.

This Gym needs to do something about their Hygiene in their toilets. My Mum went in there to use the toilet, and she got sick due to a Bacterial Infection. It is only after using their toilet. So so bad. The Dr confirmed that it was due to the toilets because she got sick only after the use of their toilets. So very very bad 😡

Good price, friendly staff, lots of equipment and weights to use. People can't seem to put weights away but not the gyms fault.

Edit : so I went there with my friend, barley anyone was in the gym, and it was awesome, didn’t feel anxious about being in anyone’s way so I had full concentration, awesome really kick back staff, this gym is awesome when there’s no one around, maybe if it were a bigger space would be awesome. Just joined yesterday, gym is kinda mid, but it’s got everything you need, wish they had showers, felt abit cramped up tho, not a lot of movement area, was constantly scared of whacking someone in the head with a dumbbell, assisted weight machines are limited had two people asking me when I was going to finish asoon as I jumped on, if there were more machines I’d be fine with people asking me when I’m going to finish my set, it was really hot in there don’t know if they’ve got AC or not, constantly felt like everyone was watching me as there’s not much room to go to a corner for a little bit of privacy while doing free weights, always anxious that I’m in the way of someone doing there set in the mirror, the hydro massage thing is very loud against the fabric when it gets upto my neck and I get anxious about people, also it didn’t really massage me kinda just made my back really itchy, they don’t tell you that you need your own padlock for the lockers thought they would’ve had a keypad locker, and also, also they said it’s a $9.95 sign up on the website but when you get there they’ll charge you $76 to pay for the first month and the last so there is no cancelation fee, and also a maintenance cost of $30 annually, which is fine but I just would like it if the total upfront cost was there on the website, also one annoying thing is that people don’t put the dumbbells in the right weight slot, so there I am holding them walking up and down trying to figure out where they go, after reading everything I change my mind I give it 2 was originally 3 stars this gym is not so great but I’ll keep going as I might adapt to it best gyms are in south western Sydney tbh also a petty thing to add, the woodchip walls all around the gym i don’t know who thought that would look nice, I absolutely hate it with a passion.

Design of the place is not so great, equipment is really messy, off-putting for anybody who's been to a decent gym - location is terrible, no free parking around besides the Westfield which is around 15 mins including getting about of the carpark and shopping centre. Fees are all over the place, even the staff get confused. Environment not so great either, people don't rerack their weights and you're in peripheral vision of tables of people to stuffing their face with food. "$2.2 million" clearly poorly spent.. the single star goes to the nice staff

Be prepared to spend ~$74 in your first month for a dirty, messy, cramped gym with a lack of trash cans for used wipes. Wait times on equipment. Also the bathrooms are disgusting. The staff was pleasant though.

Don’t don’t don’t ever think to join this gym otherwise you will be regret later on.Poor administration and staff is unaware what to do and how to do. Too much hidden cost. Cancellation is too complicated. First they said your membership has been cancelled and after some days comes up membership payment. When I asked why they said our staff forgot to check it ridiculous.

I recently joined Crunch Fitness, and my experience with trainers Art and Jenny has been exceptional. Their classes are engaging and effective, making each workout enjoyable. I highly recommend this fitness club for anyone looking for a top-notch training experience.

Spacious gym with full equipment and clean bathroom facilities, but parking is difficult as you need to pay $3 for 1-hour parking or park at Westfield and walk for 20 minutes. Definitely suitable for someone commuting by bus or train rather than by car

Got a free tshirt today 😋 been here a coyol of years happy to continue 👍

Jenny and Art are truly exceptional trainers at the gym. Their expertise shines through in every session, providing valuable guidance and motivation. Their professionalism and impeccable manners create a positive and comfortable environment. Coupled with a reasonable gym fee, it's a winning combination for anyone seeking quality fitness training. Highly recommended!

Good Gym and it's value for money.

Great costumer service! Being at this gym has made me realise the differences in gym cultures that other gyms don’t have compared to Crunch. Real grateful for the services and commitment to make us feel safe and welcomed.

Pretty helpful staff. Gym can get busy but weights put back each day and machines in good working order. A bit narrow due to the building structure and requires aircon. But great trainers, facilities, classes and location (difficult for drivers though).

Dodgy!!! Be careful when you cancel membership with them!!! They would make you pay for extra 2 weeks instead of 30 days notice as listed on contract for the reason that you already paid 2 weeks in advance before noticing.

I've been a happy member since 2017. The new Parramatta gym is clean, it has all of the equipment that I need for my workout, its in a very convenient location and generally ticks all the boxes for me.

If you have not seen this space you need too! Multi-level, flash equipment and great coaches and instructors! Art is a highlight during the lunchtimes if you want to get a good class in your work day! Love seeing the variety on their schedule! Always welcoming!

Most lier gym in Australia. Everyday sent SMS, next week, tomorrow, in 2 days we'll open the gym.👎👎👎

Great club, but weights area feels quite tight. Needs more room. Also limited benches. Can be waiting a while during busy periods. Staff are great.

Great gym facility with everything you’d need for a workout. With 3 levels and all the equipment you’d expect, combine that with a very affordable and flexible gym membership and it’s a solid choice compared to other gyms in the area!

Crunch Parramatta cleaning protocols have changed recently as they have removed all disinfectant/cleaning sprays (which was available on each gym floor), we are not able to clean the training bench from sweat since last week, the essential rule for every gym is to provide the members with clean, hygiene and safe training environment considering all diseases and infections which can be easily transferred from skin to skin.

These guys are still charging my account 5 months after I cancelled. Stop charging my account FFS and refund the hundreds of dollars you have stolen from me. I’m on a low income, I’ve called you 5 times to make sure it’s canceled, I’ve submitted my cancelation request. Stop!!!!!!

Extremely disappointed in this gym. Treating a member who has been there from the beginning the way they have done is totally disgraceful. Did not tell me payments were not successfully being made until five weeks latter and wanted to me to pay even though I froze my membership prior and had not been back to the gym.

While this gym's membership may be relatively cheap compared to its competitors, it won't always mean you'll have a great fitness/gym experience here. * Sometimes there is a lingering sweat odour on the 1st and 3rd floor which makes it uncomfortable to do exercise. * Music played on the speakers is really loud. I understand that a gym is no place for silence, but I can't use my headphones to listen to my own music without hearing the loud speakers playing. Although the music played is upbeat and loud, I feel like it could do better. Apart from this, regular use of the gym is fine. Happy crunching!

The transparency of the cost involved to get into the gym are not properly laid out during signing in. There are hidden costs such as annual equipment fees which is not told upfront by the gym staff. You get to know when you are charged. Upon asking, you hit a invisible wall where the staff won’t take in your feedback , ask to send an email to the same branch that you talk to and start turning a deaf ear. Equipment might be great but if the customer service and transparency is pathetic , the confidence isn’t there anymore.

Awesome gym!! Heaps of equipment. Staff are friendly and prices are 🔥🔥

Awesome classes and awesome energy being massive open space /warehouse style gym. For now it’s awesome but they are moving and becoming a 3 story gym and doesn’t sound like I will like it..

Great gym - exactly what you need in a gym and not much else. The price is cheaper than most gyms in the area and they offer alot of $0 joining fee which makes it easy to join and to not pay as much. The weight selection is fantastic going up to about 260kg at the racks. Would recommend.

I've called this gym 15 times and it always goes to voice message and no one even bothers to ring back. Lazy sales people 😂

Intentionally they will cancel your membership in the last moment so that they can charge you again. Worst place for mental and physical health. It feels like cheap but its not.

Highly enjoying my membership at this gym! The classes are great, the instructor named Art runs the best classes, his warrior class and strength and conditioning classes are exceptional! Great price for membership. The only downfall is that there's usually only 1 class on offer each day for morning sessions. Many classes are offered at night though (5:30 - 7:30pm).

Best gym in the area. Friendly staff and plenty of machines available so you dont have to wait for your turn

Be careful if you want to leave the club. Got charged $90 for their own mistakes. Tried to exit membership whole month. End result: Couldn’t get an answer for two weeks and paid $90 for “sorry” 😅 Other than that great club.

Great experience, cheap gym with all equipment. I left this gym to go to a closer gym; they didnt hassle me or make it hard to stop my contract. Was here for 10 years and enjoyed it

I been going to this gym for past two years, the staff is extremely helpful Very clean gym,hygiene is their priority. Toilets washrooms are very clean Main thing the fee is reasonable and membership prices are best.

Awesome gym, greeted with positive energy as i walked in the front doors. 3 levels provides a good amount of space. All the needed equipment was there. Carpark is a issue and being 3 levels makes the bathroom inconvenient but deffinately a gym id train at again

Crunch offers very competitive prices for gym memberships!! Check them out!! There are lots of machines and weights that span three floors!! If one machine is busy, you can simply jump onto another similar machine!! However, weekday evenings are really busy so you probably still have to wait and queue for the machines. The locker is spacious so you can definitely fit your bag in there!! However, a number of the lockers are broken. I love the buddy system that comes with the summit membership where you can bring a friend to work out with you!!

They should have a 10 day trial before joining

They were very good, explained everything and have a great range of equipment. I signed up on the spot.

I am giving crunch five stars why.....becoz I have not stepped inside a gym in over 20yrs but I was close enough to a door that my location device said I visited. Well done crunch I guess near enough is close enough

You pay money but I can’t use all the equipment, you are not allowed to take any stuff, bench or dumbbell from the class even though it’s just sitting there whole day no one use it, people outside the class need to wait for other to finish using it instead of just taking the one that sits there in the room (pls screw it to the floor so no one can take it) gym is a space for distressed but make it make me more stressed. And Pls be aware the third floor will be closed forever(6-7or8pm) in the afternoon for people who attend the class and a million people need to share space only on first floor and second floors, doesn’t fair for others who also pay exactly same amount with people who attend the class but we won’t be able to use all the space and equipment.

How can I cantact with the person who can delete my mistaken contract which appear on my member portal. Thanks. ////////update/////// Thanks so much, there's staff name "Zoe" get back to my email and fix it for me already, really good experience with yr guys, will back to member again soon. Give u 5 stars now for a quick respond.

Great new location and lovely staff. The new gym machines and 3 floors with modern infrastructure. Also a lot cheaper than any gym in the area. In the heart of the Parramatta CBD and food Street of Church St. You can't ask for anymore.

One of the best Gym in Parramatta. It has single specious floor which helps to access all the areas of gym quickly.

The customer service at Crunch Parramatta is exceptional. Frank at the reception is the best and friendliest customer service staff I have ever encountered. He always brightens my day whenever I visit the gym. Highly recommended!

I am writing this review because it is not, I am unhappy with them but because of giving less information. I put payment as direct debit and missed payment but as soon as I received email I payed the payment even though it is same due date you need pay them extra fee around 6.50. It is ok if they charge extra if the payment is not done by the due date. And when you ask question to staff, they say that the system is like that. Think about it how can you charge extra fee even if you pay on same due date???????

Awesome facilities with great staff. Lots of equipment and well looked after. Been looking for a new gym here is Aus and Crunch has been perfect so far! Highly recommend.

Great gym, friendly staff and solid equipment.

Great environment and great gym. Friendly staff and super accessible.

One of the best gym in Paramatta .i have experienced and been motivated from highly qualified gym trainers here .i recommend everybody to join crunch Paramatta and experienced best results .