I recently had to ship some equipment overseas. After reading rave reviews online I decided to go with Pack & Send Castle Hill and I’m glad I did. The guys and girls at P&S Castle Hill are friendly and helpful. The rate they quoted me was very fair. They kept me updated through out the whole process and they made sure the delivery was trouble free! I especially would like to thank Kavita. She really went above and beyond, helping me arrange the shipping, answering all my questions and providing frequent updates. So glad that we have such great courier service locally! MUCH BETTER than some of the couriers I used before! Thanks again! Keep up the great work! Steven

I can highly recommend Pack & Send Castle Hill. Never even had a single issue. Goods carefully packed, safely transported and effortless transactions. Shout out to Shankar & Team for AWESOME service !

Really great service, I had some issue with the address details and had to provide additional information to the team at PACK & SEND. The follow ups for the information from the team showed how much they care about customer service and experience. Will definitely use them again and highly recommend them for their service.

Sensational service coupled with speedie  delivery.  I strongly appreciate your staff's assistance in facilitating the delivery of my son's medication to the UK. The professional way in which your staff assisted me stood out from firms I have used in the past. Your assistant manager dropped in to my home, from work,  to  ensure prompt delivery of my urgent parcel. Shipping medication overseas can be very difficult. The young lady in your office made sure  all my documents had been  correctly prepared. My customer experience with Pack & Send Castle Hill was first class and I will not hesitate to engage your services again. Thank you so much for taking the stress out of coordinating and expediting my urgent parcel delivery. Kerryanne Le Clere

After trying several different couriers to get a delivery the day after a Public Holiday, Pack & Send were the ONLY couriers who were able to make this happen (without an account). Easy and package delivered on time to country NSW.

This was the worst moving experience I have ever had. They gave me tracking IDs that just seemed like random numbers. I had no idea where my packages were throughout the whole process and the worse part is that neither did they. I was disappointed when they assumed zero responsibility for their actions. One of my boxes was sent to a different location and it was only because someone I knew received it that I knew where it was. They had no idea where my box was and refused to believe me. When they sent someone to retrieve the lost box, they had not communicated with them that it was a mistake on their end so the delivery guy kept asking for documents that my friend obviously did not have. Then I was sent a fresh tracking ID. I continued to call them and track the package because it hadn't moved in three days. It was only when my building manager informed me that I had received a box in the mail did I realise it had been delivered. The tracking ID on the delivered package still showed that the package was in a completely different state! Again, this was the worst service ever. They did not assume an ou ce of responsibility, had no idea what they were doing and clearly gave me a random number "tracking ID". I'm not the kind of person to ever post negative reviews as I understand how it can affect businesses but I would like my story to be a cauntionary tale for future customers. It is astonishing how little they know about the third party they deal with and how little knowledge and control they have over the packages once they leave their store. If I could leave this place negative stars, I would.

Written by our customer to us via e-mail. I am not familiar with sending reviews on line Kavita, but I would like to thank you personally for all your help in sending my package to Hurstville last week. You were very polite and thorough in what you do and I look forward to using your services again. Regards, Sue Esdaile

Excellent service. I had to just email them to pick up stuff from a friend's home and ship overseas. Kavitha, Shankar and the team did an amazing job end to end and they are very reliable.

Highly recommend Pack & Send Castle Hill. We have used them a number of times and found the staff, friendly, helpful and extremely professional. Prompt delivery.

Excellent service provided to us by Pack & Send. Our parcel was received by the recipient ahead of schedule. Instead of 5 business days as we thought, it was delivered within 3 business days. We're impressed with the very friendly and helpful reception accorded to us by Kavita. I will always avail of their services and advocate others to do the same.

This is my 2nd time doing business with them and I am sure will do more in future. Good rates and great service. you will get quote in no time and a representative will contact you soon to answer and query. The package delivery was from Sydney to Brisbane. I selected door to door service and the items were delivered within the given time. All the belongings arrived safely. The initial quote will be recalculated once the parcel is in their premises. In my case the dimensions were different as per their team, although I did measure them myself carefully, but it did not impact the rates much so I went ahead with them. I appreciate, if they could send graphical representation of the dimensions taken by your team to the customer so we know how it was re-measured.

Very happy with the service, cost and fast delivery! I had to send important documents to overseas and had quoted from different provider - all other providers are much more expensive, limited location & far away shipping point and some can't deliver in less than 10 days. Some other service don't even have a phone number I can contact easily, so hard to even get a quote. I found Pack and Send Castle Hill, called them up and had the quote, it's a very reasonable price and they said it'll be delivered in 5-7 working days which is fair. I decided to have a go and send the document via Pack and send - it arrived in 3 working days! Excellent service!

Best delivery service! I started using them this year for courier pick ups, deliveries and more. No job is too tough and communication is clear and efficient. I'd recommend them 10/10

Amazing service, friendly staff and the package was dropped off Wednesday and delivered in NZ on the Friday morning. Definitely will use your service again. Thank you.

I was sending multiple boxes to multiple APAC countries and Shankar and Kavita were so incredibly helpful. They assisted to re-pack where possible to save costs and found the most economical - but fastest way to get the parcels there in time to make the event deadline. Their service was 5 star and I would absolutely use them again. Thank you!

I have used Pack & Send Castle Hill a number of times now to send packages. I find that their rates are reasonable and delivery is always on time. Lovely people to deal with also.

Rang to organise large item return. Staff advised the option and was helpful throughout the call. P&S didn't offer the web portal tracking number option at the time, but still good service from business.

I used PACK & SEND Castle Hills twice: 1 for an international delivery and one to another city. Both went perfect, in due time and I was always able to track the shipments. Reception also with very kind people! well done.

It was absolutely a pleasant experience. The staff at the desk was very helpful, she double verified the Address details for any errors and provided all the required information. The Item was delivered at the destination on time. I am very very happy with their service and definitely recommend them.

I was referred to you after receiving a broken item from Germany. I needed to return this item back to Germany. Within three hours of making contact the item was picked up for packing. Your office (Kavita) was of great assistance. I would happily use your services in the future. Many Thanks

Absolutely fantastic service! Picked up & packed & sent 850kg of valuable vintage tools from Sydney to us down here in Melbourne. All arrived safely in a very timely manner. A fantastic price too for a challenging job. Good communication & punctual. Thanks heaps team, I will gladly use your services again. Recommended. Mike Subritzky

I have used Pack and Send at Castle Hill a few times to send parcels to my daughter overseas. They have spent a lot of time helping me to pack things and advising on the most efficient and cheapest way I can send them. The guys are so friendly and helpful and nothing is a trouble for them. I will continue to use them and recommend them highly.

This is the second time I have used pack and send in sending important family possessions between siblings (one living in Sydney and one in Perth) The package I sent this time even arrived 2 days early. No damage, on time and affordable. If the need arises shall definitely be using Pack and send again. Thank you!

I’ve been sending parcels, packages and letters through Pack and Send to the Philippines and Ireland, and have always had a very good experience. Fast and easy transaction as well as delivery arrives within the estimated timeframe, which is fair enough given the Covid19 delays all around the world. All my packages arrive safe and in one piece- mobile phones, laptop, clothes, chocolates, presents, documents, cards, etc...Brilliant safe handling of package is guaranteed. Would definitely recommend!

Thank you Shankar and your team for your great service and professionalism. Our products are shown on a shopping channel and it is imperative that they are delivered on time and in excellent order. Your company ticks all the boxes.

Recently, when it was being announced publicly that packages and parcels were being delayed for extended periods due to high volumes and Delivery Transport Drivers on strike, I had important documents to be sent from Sydney to an Eastern Seaboard State in USA. Time was of the essence and any delay would be disastrous! I chose PACK & SEND @ Castle Hill and the 3 kg package was delivered intact, almost 2 DAYS before the expected time of arrival at the destination. Well done DHL Team - 5 Star Standard from all concerned. HIGHLY RECOMMENDED! ... djw

I ordered a rare plant from Adelaide to Sydney and it arrived in 2 days in perfect condition. The service is excellent. I am very satisfied with their service, quick response and will recommend to others and use them again in the future. Thank you very much for your excellent service.