I'm surprised by the bad reviews. I always find them helpful and efficient. Timing is the key. Avoid the peaks and you'll reduce the wait. It also helps to be as prepared as possiible. Yes, I've been caught out by systems being down but that's not the staff's fault. My one complaint? When first opened there was a 12 hour (I think - something like 6am to 6pm, maybe later) open for business regime which was great for lots of people who may not be able to get there during the day, such as myself. It was fantastic. Get there at sparrow's, in and out fast, then on to work. Then suddenly it stopped. Maybe it was not cost effective. But so what? It's a public service. Every aspect cannot make a great profit. Some spotty, pen pushing bureaucrat would have made that decision and patted themselves on the back, all in the pursuit of career advancement. That's what I reckon.

Was told that an appointment would help prioritise me in the queue. So I did and turned up and waited. Asked how long more after 15 min but couldnt tell me so I asked for a general ticket to get in the other Q but they refused me!! Plain wrong! Waited 40 min. Dont bother with appointments as it means nothing - can be worse as only one person serves you. Very bad advise by the staff. Dont know why its called Service NSW when there is no service?Just to hand in the toll tags? Another example of poorly organised government setup. Another waste of taxpayers money.

I had Paul for a drivers test and he was absolutely amazing, he made me feel so relaxed and calm which was very helpful as I was EXTREMELY nervous. I have done a handful of drivers test and my experience at North Ryde Service centre and with Paul was by far the best, thanks Paul you’re an icon - Maggie

Overall a very pleasant experience. Wasn’t expecting perfect experience honestly from anything. I was pleasantly impressed with the level of customer service in this branch. I’ve done a number of transactions and they’re fairly consistent. The most struggling part was queuing up to get in. But seriously, this is like a first world problem given you’re lining up for less than 30 minutes in an air conditioned shopping centre. Well done to all staffers.

Always receive very poor service here. Not sure if it’s racism or money or something else. Went here for a driving test many times and was failed each and every time with poor and made up excuses. Be mindful that I have over 25 years of driving experience, never had an accident, and I passed their written tests 2 days apart with 100% scores. As long as you are against a computer it’s fine, but when the human staff starts getting involved suddenly one’s driving skills are no longer “sufficient”?? I genuinely propose that there should be video cameras installed during driving tests so if anyone wants to appeal their case they should be able to. I am a single mom and the amount of distress and inconvenience the staff at macquarie have caused me is immeasurable. They should all be sacked, they are sitting here on tax payer money with god complexes, wasting people’s time. I recommend people go somewhere else for their driving tests.

Had a great experience with Arpy who processed my license very quickly after the test. She was handed over my documents from another service staff who made me wait for more than 30 minutes before suddenly vanishing for lunch. Arpy apologised for the delay and got things done within 10 minutes.

3.4 - It was ok this time I visited. Perhaps, because what I needed to do was so niche that I only waited 20 minutes for my number to be called. Very noisy place to be at though - with loud music, lots of people talking, and of course, new visitors arriving. (Couldn't hear anything on my phone so be aware that you may not be able to conduct other activities while waiting). Pleasant enough staff.

I have tried to process the work with children check two times in this place, I plan to show the Australian visa and VEVO to improve my visa status is active, and the staff served me is so disrespectful. The staff said VEVO is not a visa. Excuses me? It is a official documentation from the government to prove someone’s visa status. Also, it is not appropriate to interrupt someone’s talking and explanations. Could you guys please check comments and train your staff properly rather than being a rude person to make trouble for the public. There are so many complains and no one takes responsibility for these people. I even wants to leave a zero mark if this is possible.

Dreadful service! After waiting more than 30 mins watching staff deliberately 'go-slow' I was informed my rego payment could not be processed because the green slip was stamped 'in the wrong box' by Australia Post employee, even though proof of payment was provided in the form of receipt. After arguing for 5 minutes and told to come back in 24 hours or do online myself I requested to speak to a Supervisor. With involvement of Supervisor (who didn't even acknowledge me) my transaction was swiftly processed with no apology!

IRRESPONSIBLE and UNPROFESSIONAL staff, my mum did the eye test there for licence renewal and staff said all good and processed in their system, i DOUBLE confirmed and was told NO further action needed. Few mth later we received a letter says my mums licence got suspended due to missing eye test!!!!!!! When i call to ask they said its not in there system and my mum need to do another test AGAIN!! A COMPLETE WASTE OF MY TIME!! 0 star! Very disappointed!

It's quite well organized with greeting staff to help you take the correct ticket, you can get most of the things you need to deal with NSW government done face to face here, or staff can help you do it online to avoid the queue. Sofa in the waiting area is quite comfortable. The process is quick than expected, and it provides free WiFi too.

Would give 0 if possible. Do not go unless you have 4-8 hours spare. I went morning and night. Rude customer service. She told me I had to print off a sheet (which you can do in there) where she told me there was 1 minute until they close. Thats your fault since I have been here 4 hours.... not my fault you served me with one minute left. I should get the same treatment as all other members. Then I had to leave since she wouldnt let me do that final print so nothing was resolved. Will have to go to another RMS now again due to this. RUDE, WAIT TIMES OF 4hrs+. Should also have someone checking everyones sheets and forms so people dont get up there after hours of waiting to be told one thing is missing. Why is no one checking before so they can prepare before they go up ??

Visited Service Macquarie center from 9:15 am on 11 Jan 2023 just to update bank details for my E toll account, waited more than 1 and a half hour, but the young lady working at counter 12 straight send us back to front counter just to print a form, then we have to wait another one more hour to handover the direct debit form to her, total cost us nearly 3 hours! I think it’s easier if she could just click on her computer to print the form for us and spend 5 minutes with us to fill the form as it’s very simple form only takes 5 minutes to fill it. I think her work attitude need improved. She definitely doesn’t want helping people!!!

The concierge who is the local people was good, but the female Indian and her manager at the counter have terrible service. How come the government employ those unprofessional and bad attitude people? I want to give them zero if I could. Never go this center again! Never!!!

On the multiple occassions that I've visited, I haven't faced problems. The staff are knowledgeable and helpful and if you don't go during the peak visit times, you'll miss the worst thing about any government plae; the crowds. The self-service is easy, but I think due to COVID, it's run by staff. Overall, this is a decent SNSW to visit.

I saw Amelia in the Macquarie centre RMS. She was extremely helpfull , as I had a big mix up with my E.toll account. She is very knowledgable, anyway I think she should be a supervisor there. Thanks, regards Rob

Far far far way from zero paper policy! Nobody is willing to make a change. You can feel this from the forms they ask to fill to documents they ask for. Hard copy papers with no legal value are required and any electronic pdfs are not accepted. Such a shame. Absolute waste of resources. After long waiting times, they refuse to give service just because they need to have a hard copy of the hard copy of the paper with zero legal value!! And no pdf or e copies are accepted!

Went to Macquarie Centre branch last Saturday mid morning bracing myself for an hour plus RTA style service. Pleasantly impressed with concierge’s knowledge and only 20 min wait. Lady at counter was very good. Have been going RTA etc for over 35 years and definitely one of the better experiences.

Too unorganized! Have been there for my partner’s driving knowledge test. Appointment was for 2:30, went there from 2pm and she started with 45 minutes delay although 3 computers were free but the staff were just mocking around!!

Submitted my tenants rental bond over the last month and was told that it was fine after I left. I get a call back to go back in with the documents to resubmit it again.... I can understand if this happened once. But after the second time I submitted it they said they failed to process it and told me to go back in again with no other explanation. How this happened is beyond me and a massive waste of time for me to have to keep going in and bringing in the documents. I really have lost trust from this experience. Can they even guarantee they can get a simple task like this done after taking the rental bond money already??? Stop wasting my time

20 min wait to get into the room and get a ticket then a 2 hr wait for my ticket # to come up. Service was great once I got to the counter but 2 hr 20 min wait- come on. These places are supposed to help us- not drive us to insanity.

Visited service centre to nominate a driver for a speeding fine as we couldn't do it online . You think online would be straight forward but it wasn't. And when visited center they said you have to call 1300 number and get it fixed over the phone and come back . So called the number and they said Its straight forward and Service NSW centre people should be able to do it straightforward. Either the staff was untrained / uninformed or just not willing to help .

I had a bad experience yesterday 29/05/2023 while trying to pay for my wwcc, they did not accept my visa because it doesn’t have my middle name on it while my passport, bank confirmation and photo card has middle name. They won’t accept my visa, they did not exert an effort to verify my identity because that’s ridiculous, all of my documents were base on my passport, my passport number was indicated in my visa but they won’t allow it. Luckily today, at Parramatta branch they are very helpful, the lady who assisted me at counter number 7, did everything and try different ways so my details can push through their system. I can start my work tomorrow. In fact, I also applied my photo card here and it takes 17 days to arrived, I had to call them and request a new one because my commencement at work is so delay, I was supposed to work on May 2 but they said I need the photo card to get wwcc and when I had wwcc they won’t accept my visa. How ridiculous is that? I don’t know if they were strict or just lazy to exert an effort to help.

Disgusting customer service. The staff, especially the manager, are extremely rude, disrespectful and unsympathetic to customers. Made me wait 2 hours for something that only took 5 minutes to complete. They don’t deserve even 1 star. This is an absolute disgusting organisation.