1/5 Chihchien W. 4 years ago on Google
(Translated
by
Google)
We
are
a
group
of
relatives
and
friends
who
booked
a
customized
itinerary
for
a
trip
to
the
mainland
in
late
June.
The
business
promises
that
as
long
as
the
tourist
area
is
listed
as
a
red
alert,
we
can
get
a
full
refund.
Therefore,
we
paid
the
deposit
only
two
days
before
the
Lunar
New
Year.
During
the
period,
the
epidemic
situation
in
mainland
China
was
very
serious,
so
we
immediately
expressed
to
the
business
that
we
wanted
to
cancel
the
group
and
get
a
refund
on
the
first
day
of
work
after
the
Chinese
New
Year.
Our
group
fare
is
1/4,
which
is
much
more
than
5
parties),
of
course
we
cannot
accept
it.
The
business
suggestion
is
that
we
wait
until
the
government
announces
the
situation
in
May
to
make
a
decision.
Now
the
government
has
announced
that
no
group
tours
will
be
allowed
until
the
end
of
June.
We
ask
the
travel
agency
According
to
the
promise
of
the
above
business
to
refund
the
fee,
the
travel
agency
turned
their
backs
and
refused
to
accept
the
account,
and
still
charged
more
than
10,000
cancellation
fees
per
person.
I
can't
tell
how
to
calculate
it,
and
I
can't
produce
any
receipts
and
details
for
the
expenses
of
the
group.
He
said
that
if
we
agree
to
cancel
the
deduction,
we
will
give
the
receipt.
It
looks
like
he
has
the
final
say.
How
can
we
agree
with
the
deduction
amount?
There
is
nothing
worse
than
this...
(Original)
我們是親友自組一團預訂6月下旬赴大陸旅遊的客製化行程，業務承諾只要旅遊地區列為紅色警戒就可以全額退費，所以我們農曆過年前2天才放心繳了訂金，誰知過年期間大陸地區疫情就非常嚴重，所以過完年上班第一天我們即刻向業務表達要退團退費，這時業務就推托說現在取消要付取消費一萬多塊（不知怎麽算的，相當於我們團費的是1/4，遠超過5趴），我們當然無法接受，業務建議我們等到五月中視政府宣布情況再來決定.現在政府已經宣布到六月底前都不能出團，我們要求旅行社依照上開業務的承諾退費，旅行社卻翻臉不認帳，還是要收取每人一萬多的取消費，怎麼算的說不出來，也拿不出任何因本團所支出之單據、明細，說什麼我們同意扣費取消了就會給單據，一副他說了算的樣子，這要我們怎麼認同這扣費金額，態度惡劣莫過於此⋯⋯
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