1/5 Jady Lollis F. 1 year ago on Google
Traveler
Beware:
I
booked
a
vacation
stay
months
in
advance
only
to
have
my
reservation
canceled
7
days
prior
to
check-in
due
to
changes
within
the
resort.
The
only
communication
I
received
was
via
email
from
an
employee
who
claimed
they
were
forced
to
cancel
after
exhausting
all
other
efforts.
When
I
reached
out
via
phone,
I
was
contacted
by
the
same
employee
who
had
signed
the
email
but
then
presented
a
conflicting
story
from
what
was
in
the
email,
saying
they
had
just
found
out
and
canceled
the
reservation.
If
you
exhaust
all
efforts,
I,
personally,
think
you
probably
knew
before
being
forced
to
cancel.
When
I
explained
my
distress
about
the
situation
and
the
urgency
to
rectify
the
situation
due
to
my
upcoming
travel
plans,
I
was
met
with
a
"not
my
problem"
attitude.
I
asked
to
speak
to
a
manager
and
was
told
the
representative
I
was
speaking
with
was
the
only
manager
of
customer
relations,
which
is
more
than
concerning.
I
asked
to
speak
to
the
boss
or
superior
and
as
a
response
I
could
hear
laughing
in
the
background
what
I
can
only
assume
to
be
more
unprofessional
co-workers.
The
representative
would
not
let
me
speak
to
a
manager
or
superior
today
but
instead
explained
that
she
would
type
up
notes
regarding
my
reservation
and
send
in.
I
asked
to
be
cc'd
on
that
document
so
that
I
would
know
exactly
what
was
happening.
The
representative
said
"that's
not
going
to
happen"
and
eventually
said
that
I
would
be
included
but
I,
in
fact,
was
not.
Lastly,
the
call
was
ended
by
the
representative
hanging
up
on
me
without
a
single
word
of
closure.
Not
a
"bye",
"Have
a
nice
day",
or
"I'm
sorry
for
the
inconvenience."
I
have
booked
with
KOALA
previously
and
had
a
great
experience,
but
this
last
minute
cancellation
and
poor
example
of
customer
service
will
be
the
absolute
last
time
I
even
consider
booking
with
this
company
and
I
would
encourage
any
one
looking
for
honest
review
to
take
heed
to
this
warning
before
it
is
7
days
until
your
check-in
and
have
no
where
to
stay.
Update:
I
did
receive
an
email
from
the
representative
with
information
she
was
passing
on
to
her
superior
within
90
minutes
of
posting
this
review.
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