4/5 Ruwan J. 1 year ago on Google
Burgers:
5
stars
Service:
3
stars
what
can
anyone
write
more
about
Shake
Shack
in
Madison
Square
Park?
it’s
the
OG
location,
the
burgers,
fries
&
more
are
consistently
very
good;
and
it’s
a
great
place
for
low-key
casual
al
fresco
dining
day
or
night.
use
the
Shake
Shack
app
to
order.
headed
to
the
pickup
window
after
waiting
past
my
pickup
time
and
asked
about
my
order.
the
pickup
window
person
said
it
was
probably
not
ready,
but
went
back
to
some
screen
to
see
if
my
order
was
ready.
she
returned
and
then
looked
at
some
of
the
orders
that
had
been
sitting
there
and
said
“here’s
your
order”
and
handed
me
my
bag.
looked
at
the
order
sticker
on
my
bag
and
it
had
been
sitting
there
for
15ish
minutes.
burger
was
lukewarm-ish
not
hot.
still
tasted
very
good.
never
received
the
“pickup
your
order”
text
which
you’re
supposed
to
get
right
before
your
pickup
time.
it
also
seemed
like
no
one
was
in
charge
at
the
order
window
bc
it
seemed
like
different
people
were
calling
orders
to
pickup.
i
still
don’t
get
why
the
Shake
Shack
app
doesn’t
just
have
a
countdown
to
your
order
being
ready
like
other
food
ordering
apps.
why
isn’t
there
some
sort
of
big
digital
screen
at
the
Shake
Shack
showing
what
orders
are
up
and
in-progress
and
you
just
show
your
receipt
or
phone
screen
to
get
your
order?
so
many
other
casual
and
fast
food
places
just
use
digital
screens
and
the
app
to
show
order
status.
tbh,
depending
on
different
staffers
in
a
fast-moving
kitchen
to
call
out
orders
to
customers
waiting
outside
is
antiquated.
if
this
was
some
mom-n-pop
place
I’d
understand
the
lack
of
innovation
but
Shack
Shack
is
a
legit
global
chain
and
this
is
a
iconic
location.
my
Single
Shack
Burgers
tasted
very
good
albeit
not
very
hot.
cheese
melted.
the
bun
soaked
up
the
burger
flavors.
the
patties
were
well-seasoned
and
everything
else
in
the
burger
else
comes
together
nicely
for
one
satisfying
eating
experience.
the
outside
trash
can
was
overflowing.
gross.
not
sure
if
the
park
is
responsible
for
the
trash
removal
or
Shake
Shack
is
but
maybe
use
more
trash
cans
OR
have
someone
empty
them
hourly.
weird.